Crave (streaming service)

Crave (formerly known as CraveTV) is a Canadian subscription video on demand service owned by Bell Media. The service competes directly with other subscription-based over-the-top streaming services operating in Canada, primarily the American-based services Netflix, Disney+ and Amazon Prime Video.

For the linear television aspect of the service formerly branded as The Movie Network, see Crave (TV network).

Crave
Type of site
Video on demand
Available inEnglish
French
Founded2014 (2014)
Headquarters
Toronto, Ontario
,
Canada
Area servedCanada
OwnerBell Media
URLwww.crave.ca
Users2.8 million (as of June 30, 2020)[lower-alpha 1][1]
LaunchedDecember 11, 2014

Crave is the primary on-demand outlet for Bell's exclusive Canadian rights to most original programming from American television and streaming services HBO, HBO Max, Showtime, Comedy Central, and Starz; it also offers various theatrical films and other television series including Bell Media original series and foreign acquisitions. However, current seasons of HBO and Starz programs, and most films, are only available through add-on subscriptions corresponding to the Crave/HBO and Starz linear pay television networks.

Crave is available both as an over-the-top subscription service directly from Bell Media or through intermediaries such Apple (for in-app purchases), or as a video-on-demand package through participating Canadian television service providers. Since November 2018, the VOD service has been operated jointly with the Crave pay TV network (formerly The Movie Network), but for regulatory purposes it is handled as a separate operation.[2] In January 2020, Crave began to similarly integrate with Bell's French-language pay TV service Super Écran, although this service is co-branded, and Super Écran retains its existing branding.

Service structure

The Crave video-on-demand service is registered with the CRTC as a licence-exempt "hybrid" VOD service,[2] allowing its programming to be offered on-demand through cable/IPTV service providers, without an accompanying linear channel, provided that it is also available via the Internet on a direct-to-consumer basis.[3] Regardless of subscription method, programming is available for streaming through Crave's website, mobile apps, video game consoles, smart TVs and other devices; when subscribed to through a TV provider, some or all programming may be also available through that provider's set-top boxes.[4]

Bell's Crave (formerly TMN), Starz (formerly Encore), and Super Écran linear TV channels are offered under separate licences, however upon its relaunch in November 2018, the direct-to-consumer Crave service launched add-on tiers which includes access to the programming and linear streams of the Crave linear service, and eventually Starz and Super Écran. At the same time, subscribers to the former TMN linear service began to receive access to the former CraveTV VOD library at no additional charge, when signed into the Crave streaming platform via TV Everywhere.

Programming on the Crave streaming platform is divided between four packages:

  • Crave – entry-level package including most original programming from Showtime, previously-aired HBO programming, past seasons of selected current HBO and Starz programming, and other Canadian and international programming, much of which is available on Hulu in the U.S. and/or has aired previously on other Bell Media channels. Programming is available in both English and French, though not all programming in one language is available in the other. Direct-to-consumer subscribers must subscribe to this package to be able to purchase add-on subscriptions.
  • Movies + HBO – add-on subscription providing access to the Crave linear TV channels (including the Canadian version of HBO) and on-demand access to their associated programming, not included in the base package. This includes most first-run HBO (U.S.) programming, certain other series including Shameless, and exclusive "first window" subscription streaming rights to recent theatrical films including those distributed by Warner Bros., 20th Century Studios,[lower-alpha 2] Universal Pictures, Sony Pictures (theatrical releases through mid-2019), and Entertainment One (certain films),[5] which are typically added about 8 months after theatrical release. Bell Media has stated there is no difference in the programming available to direct-to-consumer subscribers to Crave with the "Movies + HBO" addon compared to those subscribed to the Crave pay TV service via a traditional TV service provider.[6]
  • Starz – add-on subscription corresponding to the Canadian version of Starz, including most first-run Starz (U.S.) programming, certain first-run Lionsgate films, additional series from Hulu and the Lionsgate library, and older theatrical films from various distributors.
  • Super Écran – add-on subscription corresponding to Bell's French-language pay channel Super Écran, including original series, French-language (dubbed or subtitled) versions of programming from HBO and select acquisitions and theatrical films (with a lineup similar but not exactly the same as the films carried in English by Crave).

Both Starz and Super Écran can also be subscribed to individually through TV service providers. Such subscribers can access programming for their subscribed services through the Crave platform using TV Everywhere authentication, however in these cases they do not necessarily receive access to the base Crave package.

History and distribution

Bell Media announced the impending launch of a streaming and video-on-demand service focused on TV series programming on October 30, 2014, initially referring to it by the code name "Project Latte".[7][8] It was revealed shortly after the announcement of a similar service named Shomi, to be jointly operated by rivals Rogers and Shaw.[7] The final name of CraveTV was revealed a few days before launch that December, as was its monthly price of $4 per month – half the monthly Canadian price of Netflix at the time, or roughly the retail price of a latte (hence the code name).[9]

However, unlike Netflix which was sold directly to consumers via the Internet, CraveTV was only made available on launch as an add-on for subscribers of television service providers owned by Bell Canada (including Bell Satellite TV, Bell Fibe TV, Bell Aliant, and Northwestel cable TV), along with Eastlink and Telus.[4] In February 2015, Access Communications, Cable Cable, and Nexicom were added, giving the service wider availability in Saskatchewan and Northern Canada.[10]

Former logo for CraveTV used until November 2018

At the time of launch Bell did not indicate any plans to make CraveTV available on a standalone over-the-top basis, instead stating that CraveTV would "enhance the value of the subscription television ecosystem" and would be "available to every TV provider in Canada".[8] Kevin Crull, president of Bell Media at the time, contended that television content on any streaming service "[would not] exist if you didn't have the traditional TV system. So you really can't sustainably have one without the other."[4] Further, he stated that the service would not "cannibalize" Bell's investment in traditional linear television services.[11] Tying the service to a television service also counters the trend of "cord cutting", in which one drops cable or satellite television in favor of exclusively obtaining television programming over-the-air and through SVOD services.[11]

On July 13, 2015, Bell announced that CraveTV would transition to an over-the-top service available to all users, regardless of provider, in January 2016. That month, the service when sold through TV providers increased in price from $4 to $6 per-month.[12] On January 14, 2016, CraveTV was launched as an over-the-top service, costing $7.99 per-month.[13] Prices were raised again in May 2018, with the direct-to-consumer price increasing to $9.99.[14]

Like Netflix, CraveTV initially offered a one-month free trial to new subscribers; the trial period was shortened to 7 days shortly after the relaunch as Crave. On 23 March 2020, during the COVID-19 crisis, Crave temporarily re-extended the trial period to 30 days, as part of Crave's strategy to acquire new customers.[15]

Merger with Bell Media pay services

In October 2018, a Rogers Cable service bulletin stated that beginning in November, The Movie Network subscribers would begin to receive CraveTV as part of their service.[16]

On November 1, 2018, Bell announced that CraveTV had merged with The Movie Network, with both services renamed Crave (and the combined services promoted as "The All-New Crave").[17] Under the service's new structure, TMN linear subscribers additionally receive access to CraveTV's library as part of their service, and Crave's OTT service added a $19.98 "Crave + Movies + HBO" tier that adds access to TMN's film library and programming, including first-run HBO programming. The existing CraveTV service without films or current HBO programming remains available, at its existing $9.99 direct-to-consumer price. Distribution of the basic Crave service through service providers (in some cases at a lower price) also continues, now including additional providers such as Rogers Cable. Bell Media head Randy Lennox cited increasing competition with Netflix as a basis for the decision.[18][19] The following spring, a Canadian version of Starz (newly renamed from TMN Encore) was launched on the platform as a further add-on, with a direct-to-consumer monthly price of $5.99.[20]

On January 21, 2020, Bell announced that Crave would expand into the French-language market on January 28, 2020. The service promoted that it would add roughly 5,000 hours of content in French to the service for all subscribers (including the new original series Pour toujours, plus un jour), and add a French-language premium tier in conjunction with Bell's Super Écran network. Existing Super Écran subscribers are being directed to the Crave apps for future TV Everywhere access to its content, replacing the existing Super Écran Go apps.[21][22][23]

Device support and technical features

The Crave streaming platform supports access through most modern Web browsers, as well as apps for iOS/iPadOS, Android and Android TV devices, Apple TV, Samsung Smart TVs produced since 2014, Xbox One, Amazon Fire TV, Chromecast and Roku. Crave does not offer its own app for PlayStation 4, and its website does not support access on Linux or Chrome OS operating systems, nor in the Opera browser.[24]

TV service providers that offer Crave can also offer streaming access to its library to their subscribers through the provider's own platforms; some of these platforms may support additional devices. For example, VMedia offers a Roku app which includes access to Crave programming for those subscribing through that provider.

Accessibility

Crave's website and apps support closed captioning. Although much of Crave's programming on its linear channels now includes described video when accessed through a TV provider set-top box, this is not currently available through the streaming platform, either in on-demand video or in the live streams of its TV channels.[25]

Content agreements

As CraveTV, the service was oriented primarily towards television series, carrying over 10,000 hours of programming on-launch; Bell expected the library to double within a year of the service's launch.[4] Among the programs that are exclusive to CraveTV are programs broadcast by other Bell properties (such as The Big Bang Theory, Doctor Who,[26] Marvel's Agents of S.H.I.E.L.D) and Comedy Central original series.[8][11]

In October 2014, shortly before launch, Bell announced a deal with HBO to bring the U.S. service's "off-air" programming (i.e. series no longer in production), such as The Sopranos, Sex and the City, The Wire, and various older HBO-produced television films, documentaries, and stand-up comedy specials, to CraveTV.[8][27] At the time of launch, current HBO programming remained exclusive to HBO Canada, a multiplex channel of The Movie Network;[28] it is now included in Crave's premium tier.

On January 29, 2015, Bell announced a similar licensing deal with Showtime, which would see most of its off-air library added to CraveTV as well.[29]

In March 2015, CraveTV announced the acquisition and production of Letterkenny, the service's first original series.[30]

In February 2016, Bell Media announced that it had acquired exclusive rights to the current incarnation of Doctor Who, with CraveTV adding series 9 later that year, series 1 through 8 by the end of the year, and completed series added to the service following the conclusion of their first-run airings on Space. In July 2016, Bell Media announced that it had acquired rights to current and past Star Trek television series for CraveTV and its cable networks (such as Space), including the then-upcoming Star Trek: Discovery, and later Star Trek: Picard (which are streamed on CBS All Access in the United States).[31]

On October 24, 2016, Bell announced that new and returning Showtime programming would become available on CraveTV day-and-date with their U.S. premiere, beginning with the third-season premiere of The Affair. Previously, they were only added after their seasons concluded on The Movie Network.[32][33]

In June 2017, Bell reached a deal to sell Comedy Gold to Wow Unlimited Media. As part of the sale, Wow agreed to provide content for Bell Media's OTT ventures.[34] In September 2018, CraveTV launched the "Wow! Preschool Playdate" and "Wow! World Kids" collections.[35]

In June 2019, Crave acquired streaming rights to the American and British versions of RuPaul's Drag Race, as part of a partnership with LGBT specialty network OutTV to co-commission a Canadian version of the franchise, Canada's Drag Race. Both outlets will share the Canadian rights to all three series, and premiere new episodes on the same day as their domestic broadcast.[36][37]

On October 30, 2019, Bell announced a further expansion to its agreement with HBO parent WarnerMedia, now covering HBO Max original scripted programs produced by Warner Bros. Television and its subsidiaries, in addition to extending Crave's rights to HBO main channel programming and first-window pay rights to Warner Bros. films. All HBO Max programs covered by the agreement will be available on Crave, though some may first air on CTV or other Bell channels. The current agreement does not cover HBO Max programming commissioned from other studios, most animated programs, or other library content which will be part of the HBO Max service in the U.S. (such as Friends).[38] Coincidentally, Crave also holds equivalent streaming rights to several programs that HBO Max will hold the U.S. streaming rights to (such as South Park, Doctor Who and The Big Bang Theory).

Reception

In February 2015, the Consumers' Association of Canada and the Public Interest Advocacy Centre filed a complaint with the Canadian Radio-television and Telecommunications Commission (CRTC) against both CraveTV and the competing service Shomi, arguing that their exclusivity primarily to those who are subscribers of their respective owners' television services was a form of tied selling that "[discriminates] against customers who wish to only view programming through an Internet service provider of their choice".[39]

On March 12, 2015, the CRTC announced new proposed regulations for video on demand services, creating a new category for "hybrid online video-on-demand" services between unregulated digital services and licensed video on demand services offered by television providers. Licensed VOD services are not allowed to offer "exclusive" content and are also subject to genre protection and Canadian content rules. Hybrid services would not be bound to the aforementioned rules, including the ability to offer "exclusive" content, and can be made accessible through a provider's set-top box, but they must be also offered over-the-top on a standalone basis without a television subscription.[40][41]

The CRTC did not explicitly state whether CraveTV or Shomi would be classified as a "hybrid" VOD service under its proposed regulations, which would have required them to offer their service on a standalone basis; a Bell spokesperson argued that CraveTV would not be subject to the requirements because it is a licensed VOD provider, and its content was not "exclusive" because Bell has offered the service for other providers. Nonetheless, Bell eventually registered CraveTV with the CRTC as a hybrid VOD service, and began to offer it on a standalone basis.[2]

It has been speculated that the closure of Shomi on November 30, 2016 would benefit CraveTV, which had shortly before hit one million subscribers.[42][43][44]

In February 2019, parent company BCE said that following the consolidation with TMN, Crave had reached 2.3 million subscriptions across all versions/levels of the service, and had become "profitable".[45] BCE subsequently reported that Crave had 2.8 million subscribers as of June 2020.[1] This includes households – totalling approximately 1.9 million, according to CRTC records as of August 2019 – that receive this access as part of their subscription to the legacy Crave pay TV service.[46] In comparison, main competitor Netflix reported 6.5 million subscriptions in Canada as of the end of September 2019.[47]

Subscribers
SubscribersAs ofRef
727,000June 30, 2015[48]
Over 1 millionSeptember 30, 2016[49]
1.3 millionDecember 31, 2017[50]
2.3 million[lower-alpha 1]December 31, 2018[45]
Over 2.7 million[lower-alpha 1]June 30, 2019[51]
2.6 million[lower-alpha 1]December 31, 2019[52]
2.7 million[lower-alpha 1]March 31, 2020[1]
2.8 million[lower-alpha 1]June 30, 2020[1]
gollark: I assume it's probably something like "do evilness to one of the servers to force people to the other one".
gollark: I can guess *approximately* what the idea is.
gollark: This *would* disincentivize future mentioning of ideas, and do we really want that?
gollark: I think we need ubq for that.
gollark: ++delete <@!319753218592866315> (inductively, bad things should be triggered)

See also

Footnotes
  1. All subscriber counts after November 2018 include subscribers to the Crave linear pay TV channels, who can access the streaming platform at no extra charge (though not all have necessarily done so).
  2. That is, films distributed by Walt Disney Studios Motion Pictures under the former labels of 21st Century Fox (also including Searchlight and Blue Sky), but not Disney's other film labels.

References
  1. "BCE Q2 2020 results presentation" (PDF). August 6, 2020. Retrieved August 7, 2020.
  2. "Radio, TV and Cable Broadcasting Services that do and do not need a licence". Canadian Radio-television and Telecommunications Commission. Retrieved November 12, 2018. (search "Crave" under "Name of service")
  3. Canadian Radio-television and Telecommunications Commission (August 6, 2015). "Broadcasting Regulatory Policy CRTC 2015-355 and Broadcasting Order CRTC 2015-356". Retrieved January 12, 2019.
  4. "Bell Media's Cravetv launches with low-cost subscription". The Globe and Mail. Retrieved December 12, 2014.
  5. Bell Media PR (May 1, 2018). "The Movie Network Expands Exclusive Movie Offering with New and Extended Multi-Year Studio Deals". Retrieved August 11, 2019.
  6. "Crave Help & FAQs". Retrieved May 19, 2019. [Q:] Is the direct-to-consumer Crave product different from what I would get through my television provider? [A:] No, the only difference (aside from the billing company) is that subscribing through a television provider provides viewers with the option to access the service via their television provider’s set-top box (where supported) with on demand and linear channels in addition to the Crave app and website. The content offering is the same regardless of the provider or the platform.
  7. "Bell launches Project Latte streaming service with entire HBO catalogue". CBC News. October 30, 2014. Retrieved August 15, 2020.
  8. "Bell Media to Launch New Streaming Service Devoted Exclusively to Exceptional TV". Bell Media. October 30, 2014. Retrieved November 1, 2014.
  9. Vlessing, Etan (December 3, 2014). "CraveTV to launch Dec. 11 for 'price of a latte'". Media in Canada. Retrieved August 15, 2020.
  10. "Bell Media's CraveTV announces four new distributors including in Saskatchewan, Northwest Territories". Financial Post. Retrieved March 4, 2015.
  11. "CraveTV 'not cannibalizing' resources away from traditional TV, says Bell Media president". Financial Post. Retrieved December 12, 2014.
  12. "Bell raising fee for online streaming service CraveTV". The Globe and Mail. December 7, 2015. Retrieved December 8, 2015.
  13. "CraveTV now available to all Canadians with Internet". London Free Press. Postmedia Network. Canadian Press. Retrieved January 14, 2016.
  14. "Bell's online streaming service CraveTV to raise prices to pay for better content". Financial Post. May 25, 2018. Retrieved November 1, 2018.
  15. "Streaming Services In Canada". Tech Daily. February 17, 2020. Retrieved May 13, 2020.
  16. "CraveTV to be included in 'TMN + HBO' packages at no additional cost later this year". MobileSyrup. October 1, 2018. Retrieved October 12, 2018.
  17. Brzoznowski, Kristin (November 1, 2018). "All-New Crave Features HBO Collection". TVCANADA. Retrieved February 21, 2019.
  18. "All-New Crave Features HBO Collection". TVCanada. November 1, 2018. Retrieved November 1, 2018.
  19. "HBO Goes Direct to Consumer in Canada to Challenge Netflix". The Hollywood Reporter. Retrieved November 1, 2018.
  20. Friend, David (February 7, 2019). "Streaming platform Crave to add Starz brand in beefed-up service bundle". The Canadian Press (via Canada.com). Retrieved March 14, 2020.
  21. "Bell's streaming service Crave is about to be bilingual". MobileSyrup. January 21, 2020. Retrieved January 22, 2020.
  22. "Bell lance son service Crave en français". Le Devoir (in French). Retrieved January 22, 2020.
  23. "Crave en français: Vidéotron décrie un geste "anticoncurrentiel" de Bell". La Presse (in French). January 21, 2020. Retrieved January 22, 2020.
  24. "Technical Troubleshooting Tips (device and OS compatibility)". Crave.
  25. "Schedule". Crave. Bell Media. November 12, 2019. Retrieved November 12, 2019. Descriptive Video (DV) is currently only available on set top boxes
  26. Barraclough, Leo (February 23, 2016). "Canada's Bell Inks Multi-Platform Pact with BBC Worldwide for 'Doctor Who' (EXCLUSIVE)". Variety. Retrieved October 12, 2018.
  27. "Bell launches Project Latte streaming service with entire HBO catalogue". CBCNews.ca. October 30, 2014. Retrieved November 1, 2014.
  28. "Bell buys HBO rights across Canada as Corus backs out of pay TV". Canadian Press. Retrieved November 22, 2015.
  29. "Bell Media strikes deal with Showtime to take on Netflix". The Globe and Mail. Retrieved January 30, 2015.
  30. '19-2' star Jared Keeso to helm original scripted comedy for CraveTV. CTV News, March 5, 2015.
  31. "New Star Trek series to premiere on CTV, then air on Space and Z". The Globe and Mail. Retrieved July 24, 2016.
  32. "Showtime Streaming Service Comes to Canada". The Hollywood Reporter. Retrieved March 14, 2018.
  33. "SHOWTIME Programming To Now Premiere on CraveTV, Beginning November 20 with THE AFFAIR". October 24, 2016. Retrieved November 25, 2016.
  34. Reid, Regan (June 8, 2017). "Wow Unlimited to acquire channel from Bell Media". Kidscreen. Brunico Communications. Retrieved June 9, 2017.
  35. "CraveTV adds two new collections filled with content for kids". MobileSyrup. September 10, 2018. Retrieved October 12, 2018.
  36. Ritchie, Kevin (June 27, 2019). "A Canadian version of RuPaul's Drag Race is happening". NOW Magazine. Retrieved July 2, 2019.
  37. "Crave's Drag Race Canada on starting line". C21media. Retrieved July 2, 2019.
  38. Friend, David (October 30, 2019). "Bell Media signs deal with HBO Max to strengthen Crave's streaming library". The Globe and Mail (via The Canadian Press). Retrieved October 30, 2019.
  39. "Consumer groups challenge 'tied selling' of CraveTV, Shomi services" (The Globe and Mail). Retrieved February 6, 2015.
  40. "CRTC proposes looser regulation if broadcasters offer CraveTV, Shomi to all Canadians". The Globe and Mail. Retrieved March 12, 2015.
  41. "Let's Talk TV: CRTC announces measures to support the creation of content made by Canadians for Canadian and global audiences". CRTC. Retrieved March 12, 2015.
  42. "Web streaming service Shomi to shut down as of Nov. 30". CBC News. September 26, 2016. Retrieved October 1, 2016.
  43. "CraveTV 'continues to grow' as web streaming service Shomi to shut down, Bell says". CBC News. September 27, 2016. Retrieved November 25, 2016.
  44. "CraveTV boosts Bell's bottom line as Shomi pulls the plug". Toronto Star. November 3, 2016. Retrieved November 25, 2016.
  45. Cope, George (February 7, 2019). "BCE Inc. Q4 2018 Results & 2019 Financial Guidance Call (Transcript)" (PDF). Retrieved February 18, 2019. ...Crave, with 2.3 million now linear and direct customers on that service... The consolidated Crave is profitable, because we have obviously combined it with our—we have now combined it with our linear business and OTT business...
  46. "INDIVIDUAL DISCRETIONARY AND ON-DEMAND SERVICES – STATISTICAL AND FINANCIAL SUMMARIES: 2015 - 2019" (PDF). Canadian Radio-television and Telecommunications Commission. Retrieved August 7, 2020.
  47. Friend, David (December 17, 2019). "Netflix details Canadian revenue and subscriber numbers in regulatory filing". The Canadian Press (via CP24.com). Retrieved December 28, 2019.
  48. "BCE reports second quarter 2015 results" (PDF). August 6, 2015. Retrieved August 14, 2020.
  49. "BCE reports third quarter 2016 results". November 3, 2016. Retrieved August 13, 2020. (results for quarter ending September 30, 2016)
  50. "BCE reports 2017 Q4 and full-year results, announces 2018 financial targets; 5.2% dividend increase to $3.02 per year" (PDF). February 8, 2018. Retrieved August 13, 2020. (results for quarter ending September 30, 2016)
  51. BCE Inc. (press release) (August 1, 2019). "BCE reports second quarter 2019 results" (PDF). Retrieved September 1, 2019.
  52. "BCE Q4 2019 Results Presentation" (PDF). February 6, 2020. Retrieved August 13, 2020.
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