Hawaiian Airlines

Hawaiian Airlines (Hawaiian: Hui Mokulele ʻo Hawaiʻi)[5][6] is the flag carrier and the largest airline in the U.S. state of Hawaii. It is the tenth-largest commercial airline in the US, and is based in Honolulu, Hawaii.[7][8] The airline operates its main hub at Daniel K. Inouye International Airport on the island of Oʻahu and a secondary hub out of Kahului Airport on the island of Maui.[2] The airline also maintained a crew base at Los Angeles International Airport. Hawaiian Airlines operates flights to Asia, American Samoa, Australia, French Polynesia, Hawaii, New Zealand, and the United States mainland. Hawaiian Airlines is owned by Hawaiian Holdings, Inc. of which Peter R. Ingram is the current President and Chief Executive Officer.[9]

"Hawaiian Air" redirects here. For the Friendly Fires song, see Pala (album).

Hawaiian Airlines
IATA ICAO Callsign
HA HAL HAWAIIAN
FoundedJanuary 30, 1929 (1929-01-30)
(as Inter-Island Airways)
Commenced operationsOctober 6, 1929
AOC #HALA005A[1]
Hubs
Frequent-flyer programHawaiianMiles
  • Premier Club
  • The Plumeria Lounge
SubsidiariesʻOhana by Hawaiian
Fleet size62
Destinations32
Parent companyHawaiian Holdings Inc.
Traded asNASDAQ: HA
S&P 600 Component
HeadquartersHonolulu, Hawaii, United States
Key peopleLawrence S. Hershfield, Chairman
Peter R. Ingram, President & CEO
Revenue $2.837 billion (2018)[3]
Operating income $314.3 million (2018)[3]
Net income $233.2 million (2018)[3]
Employees7,299(2019)[4]
Websitehawaiianairlines.com

Hawaiian is the oldest US carrier that has never had a fatal accident or a hull loss throughout its history, and frequently tops the on-time carrier list in the United States, as well as the fewest cancellations, oversales, and baggage handling issues.[10][11][12][13]

History

Early years (1929–1984)
Hawaiian Airlines initiated air service in 1929 as Inter-Island Airways with this Bellanca CH-300, restored in 2009 by Hawaiian to flying condition.
Convair 640 turboprop airliner of Hawaiian at Honolulu in 1971. The airline operated Convairs from 1952 until 1974.

Inter-Island Airways (Hawaiian: Hui Mokulele Piliʻāina), the forerunner of the airline which is now known as Hawaiian Airlines, was incorporated on January 30, 1929. Inter-Island Airways, a subsidiary of Inter-Island Steam Navigation Company, began operations on October 6, 1929, with a Bellanca CH-300 Pacemaker, providing short sightseeing flights over Oʻahu.[14][15] Scheduled service began a month later on November 11 using Sikorsky S-38s with a flight from Honolulu to Hilo, via intermediary stops on Molokaʻi and Maui.[16]

On October 1, 1941, the name was changed to Hawaiian Airlines[17] when the company phased out the older Sikorsky S-38 and Sikorsky S-43 flying boats. The first Douglas DC-3s were added to the fleet in August 1941, some examples remaining in operation until final retirement in November 1968.[18]

Modern pressurized equipment was introduced from 1952 in the form of the Convair 340. Further Convair 440s were added in 1959–60, most of the Convairs being converted to turbine propellor power in 1965–67. The last were sold in 1974.[19]

Hawaiian Airlines started to offer jet service in 1966 with the acquisition of Douglas DC-9-10 aircraft, which cut travel times in half on most of its routes.

Hawaiian's original 1975 Pualani logo, designed by Landor Associates and introduced on the McDonnell Douglas DC-9-50.[20]

Growth outside Hawaii (1984–1994)

Hawaiian Airlines began to expand its footprint throughout the 1980s, as the result of intense competition on inter-island routes created by the entrance of Mid Pacific Air into the market. In 1985, the company began its first foray outside the inter-island market through charter services to the South Pacific and then throughout the rest of the Pacific using Douglas DC-8 aircraft. Despite the early successes of this new business, Hawaiian was forced to curtail its charter services when the Federal Government banned all DC-8 and B707 aircraft without hush kits from operating within the US. Hawaiian did, however, manage to gain a short exemption for its South Pacific services.

Lockheed L-1011 TriStar displaying the livery introduced in 1975.

Soon after, in early 1985, the company received the first two of its leased Lockheed L-1011 TriStars. One aircraft was used to launch Hawaiian's first scheduled operation out of Hawaiʻi, daily Honolulu-Los Angeles services. This new service put Hawaiian in direct competition with the major US air carriers for the first time in its history.[21] Throughout 1985 and 1986, Hawaiian Airlines added additional L-1011s to its fleet and used them to open up services to other West Coast gateway cities such as San Francisco, Seattle, Portland, Las Vegas, and Anchorage, which placed Hawaiian in further competition against the major US airlines.[22]

Meanwhile, Hawaiian Airlines also entered the new international markets of Australia and New Zealand in 1986 with one-stop services through Pago Pago International Airport. Hawaiian also aggressively grew its international charter business and pursued military transport contracts. This led to a large growth in the company's revenues and caused its inter-island service's share of revenues to shrink to just about a third of the company's total.[23]

During the 1980s, Hawaiian also embarked on the development and construction of Kapalua Airport on west side of Maui. Opened in 1987, the airport was designed with a 3,000-foot runway, which constrained its ability to handle large aircraft.[24] As a result, when the airport first opened, Hawaiian Airlines was the only inter-island carrier with aircraft capable of serving the airport. With its de Havilland Canada DHC-7 Dash 7 turboprops, Hawaiian had a distinct competitive advantage in the Maui market.[21][22]

Heading into the 1990s, Hawaiian Airlines faced financial difficulties, racking up millions of dollars in losses throughout the previous three years. Due to the airline's increasingly unprofitable operations, it filed for Chapter 11 bankruptcy protection in September 1993. During this time, the company reduced many of its costs: reorganizing its debt, wrestling concessions from employees, cutting overcapacity, and streamlining its fleet by disposing many of the planes it had added to its fleet just a few years earlier.[25]

As part of Hawaiian's restructuring, it sold Kapalua Airport to the State of Hawaii in 1993. Hawaiian soon after discontinued service to the airport as it retired its Dash 7 fleet.[25] The retirement of the Dash 7 in 1994 also resulted in the airline operating a more streamlined all-jet fleet as it exited bankruptcy in September 1994.[26]

All jet fleet (1994–2003)
Hawaiian DC-10 introduced to replace the L-1011.

To replace its retired DC-8s and L-1011s, Hawaiian Airlines leased six DC-10s from American Airlines, who continued to provide maintenance on the aircraft. An agreement with American also included participation in American's SABRE reservation system and participation in American Airlines' AAdvantage frequent flyer program.[26] The DC-10s were subsequently retired between 2002 and 2003.[10] The company replaced these leased DC-10s with 14 leased Boeing 767 aircraft during a fleet modernization program that also replaced its DC-9s with new Boeing 717 aircraft. The Boeing aircraft featured an updated rendition of the company's "Pualani" tail art, which had appeared on its Douglas aircraft since the 1970s.

Second bankruptcy and reorganization (2003–2005)

In March 2003, Hawaiian Airlines filed for Chapter 11 bankruptcy protection for the second time in its history. The airline continued its normal operations, and at the time was overdue for $4.5 million worth of payments to the pilots' pension plan. Within the company, it was suggested that the plan be terminated. As of May 2005, Hawaiian Airlines had received court approval of its reorganization plan. The company emerged from bankruptcy protection on June 2, 2005, with reduced operating costs through renegotiated contracts with its union work groups; restructured aircraft leases; and investment from RC Aviation, a unit of San Diego-based Ranch Capital, which bought a majority share in parent company Hawaiian Holdings Inc in 2004.

Post-bankruptcy (2005–2012)
Passengers boarding a Hawaiian Boeing 717-200 at Kona International Airport for an inter-island flight.

On October 1, 2005, Hawaiian Airlines began nonstop daily flights from Honolulu to San Jose, California. This made San Jose the fifth gateway city in California to be serviced by Hawaiian; the others were Los Angeles, San Diego, Sacramento, and San Francisco.[27]

On May 4, 2006, Hawaiian Airlines expanded service between the US mainland and Hawaiʻi in anticipation of the induction of four additional Boeing 767-300 aircraft, primarily focused on expanding non-stop service to Kahului Airport from San Diego, Seattle, and Portland. Additional flights were also added between Honolulu and the cities of Sacramento, Seattle, and Los Angeles. In 2006, Hawaiian Airlines was rated as the best carrier serving Hawaii by Travel + Leisure, Zagat and Condé Nast Traveler.[28]

This Hawaiian 767-300 wears the Oakland Raiders logo on its forward fuselage.

On July 24, 2007, Hawaiian Airlines and Air New Zealand signed a $45 million contract for Air New Zealand to perform heavy maintenance on Hawaiian's Boeing 767 aircraft. This contract lasted for five years. Air New Zealand stated that this opportunity will also give a chance for them to build their expertise working on 767s.[29] In August 2007, the Seattle Seahawks became the second sports team to begin using Hawaiian Airlines to travel to games. The Oakland Raiders, also of the NFL, have been flying Hawaiian Airlines since the 1990s. The two teams formerly flew on Hawaiian's Boeing 767s to and from all their games, but now travel on Hawaiian's Airbus A330s. Several of Hawaiian's Boeing 767 and A330 aircraft have been fitted with decals of logos of the Raiders.

In March 2008, the airline launched nonstop flights to Manila in the Philippines, the first major international expansion since it emerged from bankruptcy protection in June 2005.[30][31] In response to the closure of ATA Airlines and Aloha Airlines, the airline began flights to Oakland on May 1, 2008.[32]

On February 16, 2010, Hawaiian Airlines sought approval from the U.S. Department of Transportation to begin nonstop flights from its hub at Honolulu to Tokyo-Haneda sometime in 2010. The airline was one of 5 US carriers — the others being Delta, Continental, United, and American — seeking approval to serve Haneda as part of the U.S.-Japan OpenSkies agreement.[33] Approval was granted from USDOT to begin nonstop service to Haneda, Japan. The flight began service on November 18, 2010.[34] In addition, the airline is planning to establish a codeshare agreement with All Nippon Airways.[35]

On January 12, 2011, Hawaiian Airlines began nonstop service to Seoul-Incheon, South Korea.[36] On March 31, 2011, Hawaiian announced that they will be renovating the check-in lobby of the inter-island terminal at the Honolulu International Airport (Hawaiian's main hub). Hawaiian, the only occupant of the inter-island terminal, will be removing the traditional check-in counter, to install six circular check-in islands in the middle of the lobbies. Those check-in islands can be used for inter-island, mainland, and international flights.[37] On July 12, 2011, Hawaiian added Osaka, Japan to its network.[38] On November 17, 2011, Hawaiian ordered five additional Airbus A330-200 aircraft.[39]

A Hawaiian Airlines Airbus A330-200 Moana logojet landing at McCarran Airport in 2016.

On June 4, 2012, Hawaiian expanded to the east coast with daily flights to New York's John F. Kennedy International Airport.[40] On August 30, 2012, Hawaiian filed an application with the U.S. Department of Transportation for a nonstop route between Kona and Tokyo-Haneda.[41] This would fill a void that Japan Airlines left when it ceased service to Kona nearly two years earlier.[41] However, the US Department of Transportation rejected the airline's application to begin service.[42] On December 3, 2012, the airline unveiled plans to begin flights to Taipei, Taiwan (Republic of China) beginning July 9, 2013 as part of its aggressive expansion plans.[43]

Further expansion and new subsidiary carrier (2013–present)

On February 11, 2013, the airline announced a new venture in the turboprop interisland business, "ʻOhana by Hawaiian." Service is operated by Empire Airlines using ATR 42-500 turboprop airplanes. Service began on March 11, 2014, to Molokaʻi and Lānaʻi.[44] The airline expanded more "ʻOhana by Hawaiian" routes between Kahului, Kailua-Kona & Hilo during the summer of 2014. On April 10, 2013, the airline announced its first destination in China, with service to Beijing expected to start on April 16, 2014, pending government approval. At the same time, the airline announced that it would end service to Manila in the Philippines on July 31, 2013.[45] On July 11, 2013, the airline signed a codeshare agreement with China Airlines.[46]

On March 12, 2014, Hawaiian announced that it would begin daily service between Kahului and Los Angeles on May 2, adding a second flight from June 30 to September 8 in response to passenger demand. It would also begin nonstop summer service between Los Angeles and both Līhuʻe, Kauaʻi and Kona, Hawaiʻi.[47] On August 14, 2014, the airline announced direct service between Kahului and San Francisco beginning in November.[48]

On January 5, 2015, Hawaiian refiled its previously rejected application with the U.S. Department of Transportation (DOT) for the Kona-Haneda route with service, if approved, to begin in June. The request was prompted by a DOT decision in December 2014 to review the public interest in Delta Air Lines' Seattle-Tokyo route after Delta reduced the frequency of those flights from daily to seasonal.[49] On March 31, DOT again denied the request, opting instead to allow Delta to continue operating the route, with American Airlines taking over if Delta's planned service continued to fail.[50]

On May 1, 2017, the airline revealed a new logo and livery for its aircraft.[51]

Economy Cabin of a Hawaiian Airlines Airbus A330-200 (N396HA)

On March 6, 2018, the airline announced an order for 10 Boeing 787-9 Dreamliners with options for an additional ten; selecting GE GEnx engines.[52]

Due to the economic effects of the Covid-19 pandemic, Hawaiian Airlines reported a net loss of over $100 million for the Q2 of 2020. It also announced plans to downsize the company by 15-25% by summer 2021.[53]

Corporate affairs

Ownership and structure

The parent company of Hawaiian Airlines, Inc. is Hawaiian Holdings, Inc. (NASDAQ: HA)[54] Previously listed on the American Stock Exchange, the company moved to NASDAQ on June 2, 2008.[55] Hawaiian Holdings, Inc. is a holding company whose primary asset is the sole ownership of all issued and outstanding shares of common stock of Hawaiian Airlines, Inc. On June 30, 2008, the company announced that it had been added to the Russell 3000 Index.[56]

ʻOhana by Hawaiian ATR 42-500

ʻOhana by Hawaiian
Main article: Ohana by Hawaiian

ʻOhana by Hawaiian is a regional subsidiary carrier of Hawaiian Airlines. The service is operated using three ATR 42 turboprop airplanes owned by Hawaiian and operated under contract by Empire Airlines. The new service was slated to begin in summer 2013 initially flying to Molokaʻi and Lānaʻi, however the airline was unable to begin during that period due to Federal Aviation Administration delays in certifying ʻOhana's operation.[57] ʻOhana by Hawaiian is fully integrated into the Hawaiian Airlines network.[44]

Recent key figures for Hawaiian Holdings, Inc. (which include the operations of Hawaiian Airlines and ʻOhana by Hawaiian) are shown below (for years ending December 31):

2014 2015 2016 2017 2018 2019
Turnover (US$m) 2,315 2,317 2,432 2,675 2,837 2,832
Net profit (US$m) 69 182 224 331 233 224
Number of employees (at year end) 6,199 6,660 7,244 7,437
Number of passengers (m) 10.2 10.7 11.1 11.5 11.8 11.7
Passenger load factor (%) 81.5 81.6 84.3 85.9 85.3 86.6
Number of aircraft (at year end) 54 57 60 66 68
Notes/sources [58][59] [58][59] [58][59] [60][59] [59] [61]

Destinations
Main article: List of Hawaiian Airlines destinations

Hawaiian Airlines serves destinations in several Asia-Pacific countries and territories. The airline added its sixth international destination, Incheon International Airport near Seoul, South Korea on January 12, 2011.[36] It also has daily and weekly direct, non-stop international flights from Honolulu to Tahiti, Australia, South Korea, Japan, and New Zealand.

Codeshare agreements

Hawaiian Airlines codeshares with the following airlines:[62]

Interline agreement

Hawaiian Airlines has an interline agreement with South African Airways.[63]

Fleet

As of May 2020, the Hawaiian Airlines fleet consists of the following aircraft:[64][65][66]

Aircraft In service Orders Passengers Notes
F S Y Total
Airbus A321neo 18 — 16 44 129 189
Airbus A330-200 24 — 18 68 192 278
Boeing 717-200 20 — 8 — 120 128
Boeing 787-9 — 10
TBA
 Deliveries start in 2021.[67]
Options for 10 additional aircraft.[68]
Total 62 10

The airline names its Boeing 717 aircraft after birds found in Polynesia, their Airbus A330 aircraft after Polynesian constellations historically used to navigate to the Hawaiian islands, and their Airbus A321neo fleet after plants and forests within the Hawaiian islands.[69][70]

Inter-island fleet

Boeing 717
Boeing 717 in service with Hawaiian Airlines

Hawaiian began acquiring Boeing 717 aircraft for operation on the Neighbor Island network in February 2001.[71] On June 4, 2008, the airline announced that it had agreed to lease an additional four 717 airplanes to meet demand due to the shutdown of Aloha Airlines' passenger operations and the closing of ATA Airlines, with deliveries between September and the end of 2008.[72]

ATR 42 (as ʻOhana by Hawaiian)

Hawaiian Holdings revealed on July 17, 2012, that it had signed a Letter of Intent to acquire turboprop ATR 42 aircraft with the aim of establishing a subsidiary carrier to serve routes not currently in Hawaiian's neighbor island system.[73] In December 2012 it was announced that Empire Airlines would operate the aircraft on behalf of Hawaiian.[74] A fourth ATR 42 aircraft was acquired in June 2018.[75]

Airbus A321neo

Hawaiian Airlines started sending an A321neo aircraft on a route from Honolulu to Kahului, and Kahului to Honolulu in January 2020.[76] This route ran four times a week; as of August 2020, the route is flown every day. This route is operated under HA179 (OGG - HNL) and HA180 (HNL - OGG).

Medium and long-haul fleet

Airbus A330-200
A Hawaiian Airlines Airbus A330-200, christened Nahiku, touching down at Las Vegas McCarran International Airport.

On November 27, 2007, Hawaiian Airlines signed a MOU (Memorandum of Understanding) with Airbus for 24 long-range jets priced at $4.4 billion. The order included six Airbus A330-200s with a further six purchase rights and six Airbus A350-800s with a further six purchase rights. Plans to fly to Paris and London were discussed. Deliveries for the A330s began in 2010 while the first A350 was to be delivered in 2017.[77]

On October 27, 2008, Hawaiian announced that, prior to the arrival of its new A330s, it would lease two additional Airbus A330-200 aircraft, beginning in 2011, at the same time extending the leases of two Boeing 767-300ER aircraft to 2011 (to be withdrawn from service coincident with the delivery of the A330s).[78] Two weeks later, the airline announced the lease of an additional A330-200 for delivery in the second quarter of 2010, and negotiated for delivery of one aircraft from the earlier lease agreement to be moved up to the same quarter.[79] In December 2010, Hawaiian ordered an additional six A330-200 aircraft, bringing the fleet total to 15.[80] Further lease agreements were signed with Air Lease Corporation (one aircraft),[81] and three aircraft each from Hong Kong Aviation Capital[82] and Jackson Square Aviation,[83] bringing the A330-200 fleet to twenty-two. In July 2015, Hawaiian announced the lease of an A330-200 from Air Lease Corporation.[84] The purchase of another A330-200 was announced in December 2016.[85]

Airbus A321neo
Hawaiian Airlines' first Airbus A321neo, christened Maile, halfway through its delivery flight at JFK Airport in New York.

In January 2013, Hawaiian signed a Memorandum of Understanding with Airbus for an order of 16 A321neo aircraft plus up to 9 options. The aircraft is operated in a 2-class, 189 seat configuration.[86] Following the completion of labor agreements relating to the operation of the aircraft with the airline's pilot and flight attendant unions, the airline finalized the order in March 2013.[87] In December 2016, Hawaiian announced their intention of leasing two additional A321neo aircraft, bringing their total fleet of the type to 18. The first flight took place on January 17, 2018 from Kahului to Oakland.[85]

Boeing 787-9

In February 2018, Hawaiian was rumored to be canceling its order for six A330-800s and replacing them with 787-9s.[88] It was reported that Boeing priced the aircraft at less than $115 million, and possibly less than $100 million, each; the production cost of a 787-9 is between $80 million and $90 million. Boeing Capital also released Hawaiian from three 767-300ER leases in advance; these aircraft were to be transferred to United Airlines. Initially, Hawaiian refuted it cancelled its A330-800 order, but did not dismiss a new deal with Boeing.[89] However, on March 6, 2018, Hawaiian Airlines confirmed the cancellation of the A330-800 order and the signing of a Letter of Intent with Boeing to purchase ten 787-9 aircraft, with options for an additional ten planes;[90] the deal was finalized at the Farnborough Air Show in July 2018.[91]

Historical fleet

Throughout its history, Hawaiian Airlines has operated a diverse range of aircraft including the following:[20][92][14][15][93][94]

Aircraft Introduced Retired Notes
Beechcraft Model 18 1947 Unknown Used for charter flights and pilot training
Bellanca CH-300 Pacemaker 1929 1933 Original aircraft.
Re-acquired in 2009 and restored to 1929 condition
Boeing 767-300 2006 2018 Operated flights from Hawaii to mainland in United States.
Replaced by Airbus A330-200.
Boeing 767-300ER 2001 2019
Convair CV-340 1953 1973 Convair CV-640 was also operated from the mid-1960s, powered by turboprop engines[95]
de Havilland Canada DHC-7 Dash 7 1981 1994 STOL capable aircraft
Douglas DC-3 1941 1966
Douglas DC-6 1958 1969
Douglas DC-8-62 1983 1993
Douglas DC-8-63 1983 1993
Douglas DC-9-10 1966 1971 First jet operated by Hawaiian Airlines
Lockheed L-188 Electra 1970 1980 Operated as all-cargo freighter aircraft
Lockheed L-1011 TriStar 1985 1994 Replaced by McDonnell Douglas DC-10
McDonnell Douglas DC-9-30 1968 1975 Replaced by McDonnell Douglas DC-9-50
McDonnell Douglas DC-9-50 1975 2001 Replaced by Boeing 717-200
McDonnell Douglas DC-10 1994 2003 Replaced by Boeing 767-300ER
McDonnell Douglas MD-81 1981 1990
NAMC YS-11 1966 1967
Short 330 1978 1980
Sikorsky S-38 1929 1942 Seaplane (amphibious aircraft)
Sikorsky S-43 1935 1946 Seaplane (amphibious aircraft)
Vickers Viscount 1963 1964

Services

In-flight services

Cabins

In late 2014, Hawaiian Airlines began offering Extra Comfort seating, as a new service class on its Airbus A330-200 aircraft. The Economy Comfort seating offered seating space upgrades for passengers, along with improved soft-product offerings for passengers on international routes.[96]

In October 2015, Hawaiian announced that it will be upgrading its business class seats from the standard cradle seats to 180-degree lie-flat seats on their A330 fleet in a 2-2-2 configuration. The new seats would be installed starting the second quarter of 2016. In addition to the new business class seats upgrade, the airline would add 28 additional Extra Comfort seats.[97]

The Airbus A321neo cabin uses Hawaiian-inspired designs, utilizing and used a 3-3 configuration in the main cabin and a 2-2 configuration in first class.

In-flight entertainment

Prior to September 1, 2013, Hawaiian offered DigEplayer portable video players for rent. Airbus A330 aircraft are equipped with on-demand units built into every seatback. The new Airbus A321neo is equipped with personal device entertainment via app. As of July 2019, all in-flight entertainment on mainland to Hawai'i flights is available, free of charge.

Catering

Hawaiian provides complimentary and paid beverage service on all of its flights. Meals are not provided on interisland flights because of their short length (30–45 minutes). On its U.S. mainland flights, Hawaiian is one of the only major U.S. airlines to provide complimentary meals in its main cabin (coach class); each meal is made with no preservatives and with all-natural ingredients and is packaged with recyclable materials.[98] In 2009, Hawaiian introduced premium meals in its main cabin, giving passengers the option of having the complimentary meal or paying to upgrade to a premium meal. The premium meals consisted of a variety of high-end Asian cuisine, but were later discontinued.[98][99]

In March 2007, Hawaiian introduced a "tasting menu" or "tapas menu" for its first-class passengers on its U.S. mainland and international flights. The menu consists of twenty entrees set on a rotation, with five available on any given flight. Passengers are provided information on the available entrees for their flight when they board or shortly after takeoff, and may choose up to three entrees as part of their inflight meal.[99][100]

In August 2012, Hawaiian announced an upgrade to its economy class in-flight U.S. mainland service. Among the upgrades were a new menu, a complimentary glass of wine on lunch or dinner flights, and a free tropical cocktail before landing on breakfast flights. This was in contrast to other airlines, which cut back on meal service.[101] According to Hawaiian's then-CEO Mark Dunkerley:

"In today's competitive world you cannot justify providing complimentary meals on a traditional business model. It simply does not pay for itself... which explains why essentially everybody has taken all that free food off the airplane. We're being illogical by actually investing heavily in this area... It's part of who we are, and it's what makes us different from everybody else."[101]

Starting December 1, 2017, guests in the main cabin on Hawaiian flights between Hawaiʻi and western U.S. gateway cities will be treated to complimentary meal service exclusively created for the airline's new Pau Hāna Café brand. The Pau Hāna Café, branded meals made exclusively for the airline, consists of a continental breakfast box for brunch and hot sandwich and side for lunch. Pau Hāna, a Hawaiian term for “finished work,” is a time to relax and unwind after a long workday.[102] The meal service is followed by coffee and a sweet treat for dessert. A parting Mahalo service features the carrier's popular Kōloa Breeze cocktail, featuring Kōloa Rum from the Island of Kauaʻi, and the airline's signature Pau Hāna snack mix.

On December 20, 2017 air-company has announced its partnership with Mana Up, the Hawaiian-based accelerator for local consumer packaged goods, in order to increase the diversity and volume of locally made products to serve its guests on board.[103][104]

Frequent-flyer program
HawaiianMiles logo.

Hawaiian Airlines' frequent-flyer program is HawaiianMiles, which started in 1983. Miles accumulated in the program allow members to redeem tickets, upgrade service class or obtain free or discounted car rentals, hotel stays, merchandise, or other products and services through partners. The most active members, based on the amount and price of travel booked, are designated Pualani Gold (fly 30 Segments or fly 20,000 Flight Miles) and Pualani Platinum (fly 60 Segments or fly 40,000 Flight Miles), with privileges such as separate check-in, Premier Club Lounge access in Honolulu, Hilo, Kona, Kahului, and Līhuʻe, priority upgrade and standby processing, or complimentary upgrades.[105] Travel award redemption from the HawaiianMiles program account for 5% of total revenue passengers.

Hawaiian also has frequent-flyer partnerships with several other airlines, allowing HawaiianMiles members to earn credit for flying partner airlines and/or members of partner airline frequent flyer programs to earn credit for Hawaiian flights. Some partnerships restrict credit to only certain flights, such as inter-island flights or to code-share flights booked through Hawaiian.

HawaiianMiles airline partnerships[106]
Airline Program Earn HawaiianMiles
on partner flights		 Redeem HawaiianMiles
for partner flights
China Airlines Dynasty Flyer Yes N/A
Japan Airlines JAL Mileage Bank Select flights N/A
JetBlue Airways TrueBlue Yes Yes
Korean Air SKYPASS Select flights Yes
Virgin Atlantic Flying Club Yes Yes
Virgin Australia Velocity Frequent Flyer Yes Yes

HawaiianMiles allows one-way redemption on Hawaiian Airlines flights only. Currently, the lowest-priced one-way economy class ticket is an inter-island coach saver flight for 7,500 miles.[107] HawaiianMiles accounts with no activity for 18 months automatically expire.[108]

Accidents and incidents
  • On December 23, 2000, a Hawaiian Airlines DC-10 operating HA481 experienced a runway overrun at Faa'a International Airport in Papeete. An investigation determined that the incident was due to improper spoiler configuration and the flight crew's decision to land in a thunderstorm. There were no fatalities.[109]
  • On May 1, 2015, a Hawaiian Airlines Boeing 767 operating flight HA24 from Kahului Airport to Oakland, CA returned to the airport for smoke in the cabin. The passengers were evacuated via the emergency slides. There were two minor injuries.[110][111]
  • On May 15, 2015, a Hawaiian Airlines Boeing 717 operating flight HA118 from Daniel K. Inouye International Airport to Kona International Airport started emitting smoke from one of its engines. It diverted to Kahului Airport, where it was met by fire engines that extinguished the fire. There were no fatalities and no evacuation was ordered.[111]
  • On August 13, 2018, a Hawaiian Airlines Airbus A321 operating flight HA56 experienced a tailstrike upon landing at Los Angeles. Of the 197 passengers aboard, there were no injuries.[112]
  • On August 22, 2019, an Airbus A321neo flying from Oakland to Honolulu (operated as HA47) made a successful landing at Honolulu after the cabin started filling with smoke. Seven people were hospitalized for smoke inhalation. There were no serious injuries among the 191 passengers and crew. Hawaiian Airlines stated that it believed that the incident was caused by a “faulty engine seal.”[113]
gollark: (The glorious Intel 660p)
gollark: $100 can also get a 1TB low-end NVMe one, soooo…
gollark: Or £50 for a generic 500GB SATA one which is going to be basically the same.
gollark: They're only £20 or so now for small ones.
gollark: Presumably that just means "can operate without keys".

See also

Bibliography
  • Gradidge, J.M. The Convairliners story. 1997. Air-Britain (Historians) Ltd ISBN 0-85130-243-2.
  • Gradidge, Jennifer. DC-1, DC-2, DC-3 - The First Seventy Years. 2006. Air-Britain (Historians) Ltd. ISBN 0-85130-332-3.

References
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  3. "Hawaiian 2018 Profit". Hawaiianairlines.com. Hawaiian Airlines. January 29, 2019. Retrieved May 16, 2019.
  4. "Hawaiian Airlines Company Profile". craft.com. Retrieved October 17, 2019.
  5. Aloha and Welcome Aboard! Hawaiian Airlines In-Flight Safety Video (Motion picture). Honolulu: Hawaiian Airlines. August 18, 2015. Event occurs at 0:35. Retrieved April 23, 2017.
  6. "ʻŌlelo Ola o ka ʻĀina" [Living Language of the Land] (PDF) (in Hawaiian). Royal Hawaiian Center. September 15, 2010. Retrieved April 23, 2017.
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  11. Kelly, Jim (June 1, 2006). "Hawaiian Airlines continues on-time streak". Pacific Business News. American City Business Journals. Retrieved June 3, 2006.
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