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Questions tagged [request-tracker]

Request Tracker (RT) is a free and open source ticket tracking application used for helpdesks, bug tracking, project management, and other collaboration.

Request Tracker (RT) is a free and open source ticket tracking application used for helpdesks, bug tracking, project management, and other collaboration. It is written in Perl and runs on Linux and *nix type systems. It supports MySQL, Postgres, and Oracle as back-end databases. The primary interface is web-based and most functions can also be accessed via email. It is commercially supported by Best Practical Solutions.

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postfix conditional recipient rewriting

I'm struggling to integrate Postfix with RT. I'm new to all this so I might be doing some dumb mistakes. AFAIU, Postfix and RT integrate with a mapping between the RT queue and the recipient address in the /etc/alias file. We have done this for two…
sebclaut
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Request tracker v4 in CentOS 6.2 returned 74

I have installed the RT v4 in CentOS and I have this message: Nov 11 20:57:54 ticket RTmailer: CALL msmtp -nt -oi -t RETURNED 74 If I run "msmpt" command from the shell it works fine. /opt/rt4/etc/msmtp_wrapper /usr/bin/msmtp -t -C…
CMaker
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Request Tracker 4.2.12 - Cannot create scrips

I recently inherited a RT installation, and after upgrading it to 4.2.12 scrips can no longer be created. This happens if someone is trying to create a scrip local to a specific queue or globally. The standard "An internal error has occurred"…
DavidR
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rt-mailgate not making tickets with fetchmail and procmail

I'm trying to use my mail so that any mail sent to support@mydomain.com are turned into tickets by RT4. The process currently breaks down in the send mail step. My server is running fetchmail. The mail is being found by fetchmail, as my…
Tiersis
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Formatted (HTML) user signature at Request Tracker?

Is there a way to use formatted user signature at Request Tracker? I already set Templates to use text/html messages. Tried to add HTML tags to signature, but < is translated as <...
Stanislav Chromec
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Request Tracker 4.2.9 & Request Tracker 4.2.10

I'm trying to give different privileges configurations for several types of users (Everyone, Privileged, Non Privileged). I have tried it using Groups, Global configurations and Queues configurations cannot obtain the output I'm looking for: That…
Louis
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RequestTracker - how to allow users to create their own login or self-register?

I recently set up a new RequestTracker 4 install, and am trying to figure out how I can allow users to self-register. This is a private / LAN based system, and currently when you access the URL, you see the request tracker login screen. Is…
Scott Szretter
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Can't Get New Instance Of RT To Start

I am trying to transplant an instance of RT 4.0.1 (with local code customization) from a CentOS 4 server to a CentOS 6 server. My problem appears to be that I can't get the fastcgi script to start. When apache starts, it gives this error: [Mon Mar…
David Mackintosh
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Inline perl in Request Tracker 4.0.8 articles

We use RTs articles system mainly for answer templates - a dedicated class with just one text field that posts its value into the reply, so staff dosn't need to manualy copy and paste common texts. One of these template is for mailing the user his…
LordOfTheRats
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Request Tracker does not highlight a ticket when it receives a new reply

When a new ticket is created, I can see that in RT. But then if a new reply or correspondence comes to that ticket, it is not getting highlighted (but I can see the new correspondence in the ticket). Any solution?
FELDAP
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if I define `my_domain`, postfix does not expand mail aliases

I have postfix v2.6.6 running on CentOS 6.3, hostname priest.ocsl.local (private, internal domain) with a number of aliases supportpeople: user1@ocsl.co.uk, user2@ocsl.co.uk, user3@ocsl.co.uk requests: "|/opt/rt4/bin/rt-mailgate --queue 'general'…
Norky
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Apache taking up a lot of CPU while running request-tracker4

I am trying out a request-tracker installation on an EC2 micro instance. The specs for the micro instance are as follows 1) Ubuntu 12.04 64bit, 613MB RAM, 8GB Hard Drive 2) Running request-tracker 4.0.4 from the repository, perl 5.14.2, Apache2,…
bhowmik
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Request Tracker integration with windows active directory

I have installed Request Tracker 3.8.7 on Ubuntu 10.04. I searched a lot of documentation to integrate with Windows Active Directory but did not find proper steps with go head. Is there any documentation or steps so I can follow it to get successful…
Caterpillar
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How do I setup RT so that anyone in a single domain (example.org) has 'create ticket' priviliges via email?

I have a small RT installation started that I'm using to simplify my life working with different groups of users, and presently I create all the tickets and add the person who's requesting them as a CC to each one. I realized that I could simply…
atroon
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RT notifications via Jabber

Just checknig out if any one's RT setup is sending RT notifications via Jabber to either users or to conference rooms. This is a pretty useful feature to have, but could not find any reference in the net. Thanks and regards, raj
Rajkumar S
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