Request Tracker (RT) is a free and open source ticket tracking application used for helpdesks, bug tracking, project management, and other collaboration.
Request Tracker (RT) is a free and open source ticket tracking application used for helpdesks, bug tracking, project management, and other collaboration. It is written in Perl and runs on Linux and *nix type systems. It supports MySQL, Postgres, and Oracle as back-end databases. The primary interface is web-based and most functions can also be accessed via email. It is commercially supported by Best Practical Solutions.
