I'm trying to give different privileges configurations for several types of users (Everyone, Privileged, Non Privileged).
I have tried it using Groups, Global configurations and Queues configurations cannot obtain the output I'm looking for:
- That non privileged users can only comment (not respond) tickets.
- Assign non privileged users as owner of tickets.
So my question:
- How to configure non privileged user to only comment on ticket cases (not to respond to requester)?
- How to display & select a non privileged user as owner on ticket creation?