Questions tagged [call-manager]
12 questions
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Cisco CM -- forward single user call after hours
CM 8.6 -- Unity 8.6.
Our CEO wants calls to his extension to forward to the operator extension, after hours.
Do I configure the DN, the device or the user settings in Unity? None? All?
Can this be done for a single extension or do I need a new…
Kernel Panic
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1 answer
Local Call Classification in CDR records from Cisco CallManager
I am trying to analyze our telephone usage to evaluate our phone plan with our PRI provider.
I have enabled CDR records within Call Manager and am able to generate "Gateway Summary" reports which appears to create a report of total number of calls…
minamhere
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Issabel-Asterisk- How to handle multi-digit inputs on IVR
I have an Issable server running and integrated with Cisco Call Manager correctly.
I am using Issabel server as my IVR system to answer calls without any direct extension callings.
My Scenario is as below:
When callers call my DID number I have…
Zareh Kasparian
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How to connect to an avaya ACD00-0049JP
In the place were I work they have an outdated AVAYA device with model ACD00-0049JP. We´ve been tasked with changing certain configurations. The people who were in charge of these devices left years ago.
They did not leave any documentation or…
Omar Yafer
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1 answer
Creating artificial CPU / memory load on CUCM server
I'm working on a small monitoring application for organization multicluster CUCM environment. For a demo purpose, I have a small lab, that consists of VMware CUCM installation and a couple of hardware phones. I need to show an alerting demo for CUCM…
J-unior
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How can I setup Asterisk as a Voicemail server for CallManager?
I have an existing Cisco CallManager 8.5 environment which services users needing voicemail, but I have no Unity licenses. How can I use Asterisk to service voicemail?
Mitch
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i need a sip softphone that would on incoming call open an url containing the caller number
The idea is that : a customer call, I automaticly open the page of his accout in my CRM.
On the many SIP softphone on ubuntu (ekiga, linphone,...), the only one that i could make do that is twinkle. It has a very convenient "script_incoming_call"…
julienfr112
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LDAP sync between Win2008 and Cisco Unified Call Manager
I have a VOIP environment with Win 2008 as a primary LDAP server.
However, before I setup Cisco Unified Call Manager to get LDAP sync from Win 2008, previous administrator has created users in CUCM 9.1 without integrating with Win 2008…
user192756
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1 answer
C3X Polling Strategy - Fewest Answered
I've been playing around with a 3CX PBX system and have been trying to alter a call queue so that members of staff that have had the fewest calls will get called first.
So I have set the call queues polling strategy to "Fewest Answered" however our…
James
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Cisco unity call manager -- personal greeting error enabled
In Unity CM 8.6.1, one user's personal greeting settings show the Error greeting is enabled. I cannot disable it. I also cannot enable the standard greeting. Calls for this one user do not go to voice mail. The phone just keeps ringing.
I enabled…
Kernel Panic
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Does the Cisco SPA range of phones work with CallManager/CME?
I have about 15 phones and am looking to upgrade from asterisk to an all Cisco solution. Do we need to replace the phones as well?
chrism2671
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Mobile Phone Dialling - Amazon Connect
We have an Amazon Connect call centre we're setting up. Currently, we can make outbound calls and re-direct calls to agents on phone numbers ONLY for landlines, it won't recognise/call mobile numbers.
Is this a free tier limitation (dev environment)…
THEMike
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