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We have an Amazon Connect call centre we're setting up. Currently, we can make outbound calls and re-direct calls to agents on phone numbers ONLY for landlines, it won't recognise/call mobile numbers.

Is this a free tier limitation (dev environment) or something we have configured wrong? How do I troubleshoot this?

THEMike
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    AWS support is excellent. I suggest you're going to need support sooner or later, you might as well get it sooner and get the benefits, saving yourself time and money. – Tim Oct 21 '20 at 07:44

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Which country? We had to raise a support request to enable calling to some non-default countries. Now it works for mobiles just fine.

You can do it through the "Service Limit Increase" support request which doesn't require a support plan.

MLu
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  • UK - now that's a good point, I think I've got it set up in a non-UK data centre at the moment. Thanks. – THEMike Oct 21 '20 at 07:36