J. Alexander's

J. Alexander's Holdings Inc. is restaurant company that operates several casual dining restaurant chains. The company is headquartered in Nashville, Tennessee.[2][3][4][5]

J. Alexander's Holdings Inc.
Public
Traded asNYSE: JAX
Russell 2000 Index component
IndustryFood service
Founded1971
Headquarters
Nashville, Tennessee
,
United States
Number of locations
44 (2017)
Key people
Mark Parkey[1] (CEO)
Jessica Hagler (CFO)
Mike Moore (COO)
ServicesRestaurants
Revenue US$304 million (2016)
US$6 million (2007)
US$4 million (2007)
Total assets US$104 million (2007)
Total equity US$62 million (2007)
Number of employees
2,700
SubsidiariesStoney River Steakhouse & Grill, Redlands Grill, Lyndhurst Grill
Websitewww.jalexanders.com

History

The company was founded in 1971 as Volunteer Capital Corporation by three Nashville businessmen, Jack C. Massey, Earl Beasley, Jr. and John Neff, Jr. The first restaurant was opened in Nashville, Tennessee in 1991.[3] The company's expansion plans are national. The company generally seeks markets that have an excess of 1.5 million people in the statistical metropolitan area. J. Alexander's was acquired by Fidelity National Financial in 2012. It was spun off in 2015. It acquired Ninety Nine Restaurant and Pub from Fidelity National Financial in 2017.[6] As of 2019, J. Alexanders has 46 restaurants in 16 different states.[7]

In April 2020, it reported that J. Alexander's received $15.1 million from the Paycheck Protection Program (PPP) as part of the CARES Act, a program intended to assist small businesses during the COVID-19 pandemic in the United States. [8] Days later, J. Alexander's returned all of the money it had received. [9]

Customer service

In 2019, the company was the target of a class action lawsuit for racial discrimination. At a Michigan restaurant, a black customer said she was asked to give up her seat for a white patron .[10] The company denied the charges saying: “The female guest was trying to save a seat for a friend who had not yet arrived, and she was informed that seats in the pub area could not be saved.  She was offered a table for herself and her party in the main dining area, but declined, insisting that she stay in the pub area. Further exacerbating the incident was the misbehavior of a male guest, who approached our manager and began shouting in a disruptive manner, uttering profanity and insults to members of staff. As he and his family were leaving the restaurant, surveillance video shows that another patron - not a restaurant employee - threw a container of food from a take-out order at the male guest and his party. According to surveillance video, the patron who threw the container of food later left the restaurant through the front door after employees attempted to separate the two parties and defuse the altercation to the best of their ability. The West Bloomfield police were called and arrived at the restaurant as guests were leaving.  The police have the contact information of the individual responsible for throwing food. We have turned over the surveillance video to the police department and await a report on their investigation and their determination as to whether any formal charges related to this behavior are warranted.” [11] After reviewing surveillance footage, no lawsuit was pursued.

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References
  1. Ruggless, Ron (Mar 12, 2019). "J. Alexander's names new CEO". Nation's Restaurant News. Retrieved March 12, 2019.
  2. Carey, B. (2005). Master of the Big Board: The Life, Times, and Businesses of Jack C. Massey. Cumberland House. p. 241. ISBN 978-1-58182-471-1. Retrieved December 9, 2017.
  3. Embry, Pat; Lawson, Rachel (May 2006). Where the Locals Eat: Nashville - Pat Embry, Rachel Lawson - Google Books. ISBN 9781928622086. Retrieved 2017-12-09.
  4. Nickell, Patti (November 22, 2017). "Is this chain what's wrong with Lexington restaurants? Or is it doing dining right?". kentucky. Retrieved December 9, 2017.
  5. "Why J. Alexander's doesn't like the word 'chain'". The Tennessean. September 14, 2015. Retrieved December 9, 2017.
  6. Fidelity gets involved with J. Alexander's again
  7. Ruggless, Ron (Mar 12, 2019). "J. Alexander's names new CEO". Nation's Restaurant News. Retrieved March 12, 2019.
  8. "Here are the largest public companies taking payroll loans meant for small businesses". CNBC. April 21, 2020.
  9. "J. Alexander's will return PPP money". Nashville Post. Retrieved 2020-04-27.
  10. "Black woman claims bartender at Michigan restaurant made her give up seat for white customers, but restaurant shares different story". Fox News. 26 June 2019. Retrieved 26 June 2019.
  11. "J.Alexander's: Surveillance video shows racial allegations are false". FOX 2 Detroit. 2019-06-26. Retrieved 2020-04-23.


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