Civica

The Civica Group is an international software business focused on the public sector supporting more than 3,000 major customers in ten countries. It is a privately owned group of companies headquartered in London, UK, and with regional head offices in Australia, Singapore and North America.

Civica
Private company
IndustrySoftware and IT services
FoundedLondon, UK (2001 (2001))
Headquarters
London
,
U.K.
Number of locations
42
ServicesSpecialist enterprise software, digital solutions and managed services for national, regional and local government, health & care, social housing, education and public safety together with regulated markets including travel and transport, utilities and financial services
ParentCamelia Investment 1 Ltd
DivisionsGovernment, Social housing, Enforcement and emergency services, Education and libraries
Websitehttps://www.civica.com

History

Civica was set up through a management buy-out from the Sanderson Group in 1999, backed by venture capitalist group Alchemy Partners and led by Simon Downing who became chief executive.[1] The Civica Group was officially formed from the public sector business of the Sanderson Group in 2002. The group was subsequently listed on the Alternative Investment Market of the London Stock Exchange in 2004.[2] It was delisted in 2008 when it was acquired by 3i for £190 million.[3]

In April 2011 Civica UK, a wholly owned subsidiary of Civica Group, acquired specialised document and records management services provider Cave Tab. Cave Tab is a supplier to the public sector including local government, social housing, health care, enforcement and defence, as well as commercial customers.[4] In May 2011 it acquired PSCAL, a financial management software and services provider for the NHS.[5]

In June 2012 Civica acquired Gateway Computing Ltd, publisher of WinDIP Enterprise, a document and records management software suite.[6]

In 2013 Civica acquired Corero Business Systems,[7] a software provider whose system, "Corero", now called "Education Suite",[8] is used within educational institutions.

In 2014 Civica acquired both Coldharbour Systems, a software for Healthcare and Keystone Asset Management an asset management specialist for the Housing market. Also in 2014 Civica acquired Asidua, a local government contact management and application specialist and telecoms specialist.

In 2016 Civica acquired Norwel Legal and IPL Information Processing Limited. Norwel Computer Services supplier of legal practice and case management solutions and IPL provide mobile and digital solutions to both the private and public sector.

In 2016 Civica also acquired government digital specialist SFW LTD. through which civica transformed SFW India Pvt LTD. to civica offshore resourcing center in Vadodara, India.

It was sold to Partners Group in July 2017 for £1.06 billion. At that point it had about 3,700 staff.[9]

In 2017 Civica was awarded the Civic Compliance contract for the State Government of Victoria for both enforcement and Customer Service. The contract is no longer with Tenix Solutions, who had held the contract since 2002.

Operations

Civica operates across the following market sectors offering specialised and managed services across the following markets:[10]

  • Local Government
  • Social housing
  • Parking enforcement & public protection
  • Libraries and education
  • Mobile fleet and asset management
  • Public protection
  • Pension administration
  • Health and Social Care
  • Legal

Civica services fall into seven broad categories:

  • Service transformation
  • Process improvement and departmental efficiency
  • Resource support and optimisation
  • Outsourced and managed IT services
  • IT professional services
  • Mobile working
  • Software asset management

Local Government

Civica provides specialist systems and outsourcing services to local authorities and their partners in the UK, Europe and Australia. Services offered include corporate-level service transformations, electronic document management (EDM) systems, managed parking infrastructures, fully integrated IT infrastructures, E-payments systems and fully integrated database e-service solutions. The group works with 94 per cent of UK local authorities as well as most police forces in England and Wales.

Its systems manage £4 billion of local revenues and £1 billion in secure electronic transactions per year on behalf of local authorities including Manchester City Council, Sunderland City Council, Hammersmith and Fulham, Enfield and Haringey.

Social housing

Civica supplies housing management and data systems to housing development agencies with a focus on automating business processes. Products offered by Civica include integrated modern front office systems, mobile and collaborative working platforms, back office applications and infrastructure. Around one million social housing properties are managed through Civica systems.[11]

Enforcement

Civica supplies Automatic Number Plate Recognition (ANPR) to UK police forces as well as retail centres, hospitals and other commercial premises. The group provides anti-social behaviour reporting systems for 170 local authorities to support council and police forces' community safety partnerships.[12]

Education and Libraries

Civica provides software and IT solutions to help improve education and learning services, ranging from shared learning environments and leading library management services to software licensing frameworks. The group also provides managed IT services including virtual learning environments (VLE) for schools in Sheffield and Luton under the Building Schools for the Future (BSF) programme. Civica supplies many thousands of schools and 50 UK universities.[13]

Through its SPYDUS software, Civica supplies libraries with managed services and computer systems automating stock ordering, lending and tracking systems including the supply of remote access to library catalogues. Civica manages the library systems for the Government of Singapore's Future Schools initiative. In the UK, Civica provides tailored library services for the eleven library services that are members of the South East Library Management Services (SELMS) consortium – with over three million library users in the region. In total, the group manages over 1,500 libraries worldwide.

Mobile fleet and asset management

Civica has supplied asset and fleet management services to the public sector for 25 years. The company currently services around 500 customers including around 100 local authorities. Civica offers Tranman fleet software to local government, enterprises and the emergency services. It won Fleet Excellence awards in 2003, 2004, 2005 and 2006 as well as a Green Fleet award in 2006 for its use.[14]

gollark: Did they *ever* work?
gollark: TTS boxes or chatboxes?
gollark: So you made an overly small category, and are surprised your shop is the only thing in it?
gollark: "chatshop"?
gollark: There's a command in it to view the privacy policy and stuff which you should do. But I forgot what it is. Good luck.

References
  1. Alchemy Partners Statement regarding Civica investment
  2. "Big Brother's best friend focuses on a float" Telegraph
  3. "Civica set to go private with 3i backing" Financial Times
  4. "Civica acquires Cave Tab Records Management Solutions"
  5. "Civica buys NHS contractor"
  6. "Civica acquires Gateway Computing"
  7. Local Government Chronicle, Civica acquires Corero Business Systems, published 3 August 2013, accessed 10 April 2019
  8. Civica, Education Suite, accessed 10 April 2019
  9. "UK business software group Civica has just been sold by Canadian pension fund Omers for more than £1bn". City am. 24 July 2017. Retrieved 3 September 2017.
  10. "Archived copy". Archived from the original on 5 December 2010. Retrieved 26 November 2010.CS1 maint: archived copy as title (link) Civica listed services
  11. "Where do we go from here?", Inside housing
  12. "Harrow Council adopts 'zero tolerance' fraud strategy using Civica Fraud software" BAPCO Journal
  13. "Civica nets bumper BSF deal", Channelweb.co.uk
  14. "Archived copy". Archived from the original on 28 November 2010. Retrieved 26 November 2010.CS1 maint: archived copy as title (link) "Tranman keeps the army moving" Logistics manager
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