How to fix glitchy Hardware Control Buttons in Wacom Cintiq 24HD
Tools
These are some common tools used to work on this device. You might not need every tool for every procedure.
Background and Identification
Wacom realeased the Cintiq 24HD (DTK-2400K) in September 2011. Its large size and the Wacom logo at the bottom of the screen identify the device. The Cintiq 24HD features a 24.1" screen, making it a medium size compared to similar Wacom devices. The Cintiq screen has 1920x1200 HD resolution and 92% Adobe RGB color gamut. The screen sits on an adjustable counterweighted stand. The backlight and the power connectors are known areas of failure of the Cintiq 24HD.
Wacom released two similar models: the Cintiq 24HD Touch, a model that adds touch screen functionality, and the Cintiq Pro 24HD, an updated model released in 2017. The Cintiq Pro 24HD does not have the ExpressKeys and Touch Strips on the right and left sides of the screen and features a different stand design.
Troubleshooting
Go to this page to access the Wacom Cintiq 24HD troubleshooting page.