Royal Caribbean International
Royal Caribbean International (RCI), also formerly known as Royal Caribbean Cruise Line (RCCL), is a cruise line brand founded in 1968 in Norway and organised as a wholly owned subsidiary of Royal Caribbean Group since 1997. Based in Miami, Florida, United States, it is the largest cruise line by revenue and second largest by passengers counts. In 2018, Royal Caribbean International controlled 19.2% of the worldwide cruise market by passengers and 14.0% by revenue.[3] It also operates the four largest passenger ships in the world. As of July 2019, the line operates twenty-six ships and has six additional ships on order.
Formerly | Royal Caribbean Cruise Line |
---|---|
Subsidiary | |
Industry | |
Founded | 1968Norway | in
Headquarters | Miami, Florida, US |
Key people | Michael Bayley (President & CEO) |
Services | Cruises |
Parent | Royal Caribbean Group |
Website | royalcaribbean.com |
Footnotes / references [1][2] |
In August 2020, Royal Caribbean Cruise Lines officially dropped the word "Cruise" from the name and changed it to Royal Caribbean Group.[4] It has also adjusted their logo slightly,[5] with the name change effective immediately.[6]
Company and brand history
Royal Caribbean Cruise Line was founded in 1968 by three Norwegian shipping companies: Anders Wilhelmsen & Company, I.M. Skaugen & Company, and Gotaas Larsen. The newly created line put its first ship, Song of Norway, into service two years later. A year later, the line added Nordic Prince to the fleet and in 1972 it added Sun Viking. In 1978, Song of Norway became Royal Caribbean's first passenger ship to be lengthened. This was accomplished via the insertion of an 85-foot (26 m) section to the vessel's severed center. Following the success of this work, Nordic Prince was also stretched in 1980. During the stretching on both ships, their sterns were modified, however Sun Viking was not stretched or modified. In 1982, Royal Caribbean launched Song of America, over twice the size of Sun Viking and at the time the third largest passenger vessel afloat (after Norway and Queen Elizabeth 2).
In 1986, Royal Caribbean leased a coastal property in Labadie, Haiti, to be used as a private destination for its guests, renamed as Labadee.[7] After a corporate restructuring in 1988, the line launched Sovereign of the Seas, the largest passenger vessel afloat at the time.[8] That same year, Royal Caribbean also merged with Admiral Cruises.[9] Two years later in 1990, Nordic Empress and Viking Serenade entered service and Royal Caribbean purchased a second private destination, Little Stirrup Cay, an island in the Bahamas, which they branded as CocoCay.[9]
The second and third Sovereign-class cruise ships Monarch of the Seas and Majesty of the Seas were delivered in 1991 and 1992 respectively.
Royal Caribbean went public on the New York Stock Exchange in 1993. Over the next two years, the company experienced rapid growth, and it built a new corporate headquarters in Miami, Florida, and replaced the Nordic Prince with a new vessel, the Legend of the Seas.[10]
Following these events, two new Vision-class vessels entered service, Splendour of the Seas and Grandeur of the Seas. In 1996, the company contracted with Finland's Aker Finnyards for the construction of 130,000-ton vessels and, in 1997, the line's oldest ship, Song of Norway, was sold and two new Vision-class ships entered service, Rhapsody of the Seas and Enchantment of the Seas.
Reorganisation and renaming
In 1997, it merged with the Greek cruise line Celebrity Cruises and changed its name from Royal Caribbean Cruise Line to Royal Caribbean International. At the same time, Royal Caribbean Group was formed as Royal Caribbean Cruises Ltd. to serve as a holding company that owned both Celebrity Cruises and Royal Caribbean International. The next year, the last of the company's older vessels, Song of America and Sun Viking, were retired. In 1998, Vision of the Seas came into service, the last of the Vision-class ships.
In 1999, Voyager of the Seas, the line's newest and world's largest cruise ship entered service with much attention from the news media. Two years later, the line took delivery of a second Voyager-class ship, Explorer of the Seas, and the first of a new Radiance class of more environmentally friendly cruise liners, Radiance of the Seas.
In 2000, Royal Caribbean operated a series of land-and-sea-based "cruise tours" in Alaska, featuring glass-domed train cars to scenic destinations within the state and Canada. Over the next two years, they also introduced cruise tours to destinations throughout Europe.[11]
The Voyager-class Navigator of the Seas and the Radiance-class Brilliance of the Seas were put into service in 2002. Mariner of the Seas and Serenade of the Seas, another pair of Voyager and Radiance-class ships, were introduced the next year, and rock-climbing walls were made a feature of every Royal Caribbean ship that year. A fourth Radiance-class ship, Jewel of the Seas, followed in 2004, and the line's Nordic Empress was reconditioned and re-christened as Empress of the Seas, which was later sold to Pullmantur Cruises in 2008. In 2005, Enchantment of the Seas underwent a massive renovation including enlarging the ship with a 74-foot (23 m) midsection.
Construction commenced on Freedom of the Seas, the line's newest ship, at Aker Finnyards in 2005, and the vessel launched the next year as the largest passenger vessel in the world. Freedom of the Seas's sister ship, Liberty of the Seas, was launched in 2007, and Independence of the Seas was delivered in 2008.
An even larger class, the Oasis class, featuring Oasis of the Seas and Allure of the Seas, was launched in 2009 and 2010, guaranteeing Royal Caribbean the ship size lead for years to come. In December 2012, Royal Caribbean announced that they had ordered a third Oasis-class cruise ship from STX France, which would be larger than the previous ships in the class.[12] In March 2014, Royal Caribbean announced that they had ordered a fourth Oasis-Class ship from STX France.[13]
In February 2013, Royal Caribbean announced the first two ships of their newest Quantum class, Quantum of the Seas and Anthem of the Seas, which were being built at the Meyer Werft shipyard.[14][15][16] In May of that year, Royal Caribbean announced that they had signed a contract for a third Quantum-class ship for delivery in mid-2016.[17]
In September 2014, Royal Caribbean announced that the third Quantum-class ship would be named Ovation of the Seas,[18] and in February 2015 they announced that the third Oasis-class ship would be named Harmony of the Seas.[19]
In March 2015, Royal Caribbean announced that they had agreed to sell Splendour of the Seas to TUI Cruises in the second quarter of 2016.[20]
In June 2016, Royal Caribbean announced that they had agreed to sell Legend of the Seas to TUI Cruises in the second quarter of 2017.[21]
The company lobbies in various jurisdictions in which it operates. In the United States of America, lobbying expenditure records are held by the Senate Office of Public Records.[22] In South Australia, the company is represented by lobbying company Richardson Coutts Pty Ltd.[23]
In 2017, Royal Caribbean agreed to use Port Everglades as a preferred berth for its Oasis class ships.[24] The new agreement extended the past contract with Port Everglades until 2026, contingent upon a $100 million remodeling of Cruise Terminal 25, and approved by the Broward County Board of County Commissioners.[24]
On 15 March 2018, Royal Caribbean announced that they will conduct a huge renovation for their private island, Coco Cay, which is halfway done with parts opening in December 2018 and early to late 2019 with its first opening in May 2019 and its official opening with everything completed by November or December 2019.
Fleet
Current fleet
Since the 1987 vessel Sovereign of the Seas entered service, all subsequent Royal Caribbean ships have names ending with the phrase "of the Seas".
Empress class
The Empress class is a single-ship class consisting solely of Empress of the Seas. The ship was originally a newbuild ordered by Admiral Cruises and slated to enter service as Future Seas, but became part of the Royal Caribbean fleet when Admiral Cruises merged with Royal Caribbean in 1988, while the ship was still under construction. She was eventually completed in 1990 as Nordic Empress, and was renamed Empress of the Seas in 2004. The vessel was transferred to Pullmantur Cruises in 2008[25] as Empress and served there until 2016, when she was transferred back to Royal Caribbean and refitted to continue service with her earlier owner as Empress of the Seas again.[26]
Ship | Year built |
Gross tonnage |
Berths | Notes | Ship image | |
---|---|---|---|---|---|---|
Double | Maximum | |||||
Empress of the Seas | 1990 | 48,563[27] | 1,840 | Sailed for Pullmantur Cruises as Empress from 2008 to 2016. |
Sovereign class
At approximately 73,000 GT, these were described as the first "mega-ships" in the industry, and were built at the Chantiers de l'Atlantique shipyard in Saint-Nazaire, France. The first one, Sovereign of the Seas, was launched in 1988. The Sovereign-class ships were the first cruise ships to have an open atrium area.[28] Like larger Royal Caribbean ships, the Sovereign-class ships have pools, open bars, and lounges inside, and grand theaters.
Both Sovereign of the Seas and Monarch of the Seas were transferred to the fleet of Pullmantur Cruises in October 2008 and April 2013 respectively.[29][30][31] Plans to transfer Majesty of the Seas to Pullmantur in 2016 were announced in November 2014, but Royal Caribbean reversed those plans in July 2015, instead stating that Majesty of the Seas would stay with Royal Caribbean International.[32]
Ship | Year built |
Gross tonnage |
Berths | Notes | Ship image | |
---|---|---|---|---|---|---|
Double | Maximum | |||||
Majesty of the Seas | 1992 | 74,077[33] | 2,350[34] | 2,767[34] |
Vision class
The Vision class consists of three pairs of sister ships. Legend and Splendour, built at Chantiers de l'Atlantique, Saint-Nazaire, France have a gross tonnage of approximately 70,000. Grandeur and Enchantment were built at Kvaerner Masa-Yards, Helsinki, Finland and had an original tonnage of approximately 73,000 GT. The final pair, Rhapsody and Vision were also built at Chantiers de l'Atlantique, and have a tonnage of 78,000 GT. In 2005, a 74-foot (23 m) midsection was added to Enchantment of the Seas, bringing its tonnage to over 80,000 GT. All ships of this class feature over 2 acres (8,100 m2) of glass. Royal Caribbean sold both Splendour of the Seas and Legend of the Seas to Marella Cruises. Splendour of the Seas last sailed for Royal Caribbean on 4 April 2016, and the final Legend of the Seas sailing for Royal Caribbean left port on 13 March 2017.[35][36] In October 2019, RCI announced that Grandeur of the Seas will be leaving the fleet after its last scheduled sailing on 21 March 2021 transferring to Pullmantur Cruises.[37]
Ship | Year built |
Gross tonnage |
Berths | Notes | Ship image | |
---|---|---|---|---|---|---|
Double | Maximum | |||||
Grandeur of the Seas | 1996 | 73,817[38] | 1,992[39] | 2,440[39] | On 16 October 2019, it was announced Grandeur of the Seas would be transferred to Pullmantur Cruises in the Spring of 2021. | |
Rhapsody of the Seas | 1997 | 78,878[40] | 1,998[41] | 2,416[41] | ||
Enchantment of the Seas | 1997 | 82,910[42] | 2,252[43] | 2,730[43] | Lengthened in 2005 | |
Vision of the Seas | 1998 | 78,717[44] | 2,050[45] | 2,514[45] |
Voyager class
The Voyager-class ships were the largest class of cruise ships in the world when constructed and were the first ships to have an ice rink at sea and the first to have Royal Caribbean's "Royal Promenade" mall concept, a main thoroughfare extending most of the length of the ship, flanked by bars, cafes, and shopping venues. They were built at Kvaerner Masa-Yards' (now Meyer Turku) facility in Turku, Finland. They have a gross tonnage of around 137,000 tonnes. Activity options onboard all five ships include a basketball court, at least three pools, a mini-golf course, a rock wall, an ice skating rink and, originally, an inline skating track. Navigator of the Seas replaced the inline skating track with a Flowrider surf simulator in 2014, and similar changes are planned for Voyager and Explorer.[46]
Navigator of the Seas and Mariner of the Seas are second-generation Voyager-class vessels, and feature glass stateroom balconies that extend out from the superstructure of the ship and a larger Windjammer buffet area.
Ship | Year built |
Gross tonnage |
Berths | Notes | Ship image | |
---|---|---|---|---|---|---|
Double | Maximum | |||||
Voyager of the Seas | 1999 | 138,194[47] | 3,114[48] | 3,840[48] | Refurbished in the Fall of 2019. | |
Explorer of the Seas | 2000 | 138,194[49] | 3,114[50] | 3,840[50] | ||
Adventure of the Seas | 2001 | 138,193[51] | 3,114[52] | 3,807[52] | ||
Navigator of the Seas | 2002 | 139,999 | 3,376 | 4,000 | ||
Mariner of the Seas | 2003 | 139,863[55] | 3,114[56] | 3,807[56] | Refurbished in the Spring of 2018. |
Radiance class
All Radiance-class ships have a gross tonnage of 90,090 and environmentally friendlier gas turbine engines. The Radiance-class ships have over 3 acres (12,000 m2) of glass, glass exterior viewing elevators, over 700 balcony staterooms, two-level glass windowed dining rooms, alternative restaurants, a retractable glass roof over a pool, an outdoor pool, as well as the first self-leveling billiard tables at sea. The Radiance class ships were constructed at Meyer Werft, Papenburg, Germany. Unlike the preceding Voyager class, these ships are built to the Panamax form factor, allowing them to pass through the Panama Canal.
Ship | Year built |
Gross tonnage |
Berths | Notes | Ship image | |
---|---|---|---|---|---|---|
Double | Maximum | |||||
Radiance of the Seas | 2001 | 90,090[57] | 2,143[58] | 2,466[58] | ||
Brilliance of the Seas | 2002 | 90,090[59] | 2,142[60] | 2,543[60] | ||
Serenade of the Seas | 2003 | 90,090[61] | 2,146[62] | 2,476[62] | ||
Jewel of the Seas | 2004 | 90,090[63] | 2,112[64] | 2,502[64] |
Freedom class
The Freedom-class ships are lengthened versions of the second-generation Voyager-class ship, and contain a 400-foot (120 m) Royal Promenade mall running much of the length of the ship, an ice skating rink, basketball court, several pools, a mini-golf course, and a rock wall. New features on the Freedom class include the FlowRider surfing simulator, the H2O Zone kids water play area, a boxing ring, and hot tubs cantilevered over the side of the ship. At 154,407 gross tons, the Freedom-class ships were the largest ships in the world from 2006, until the debut of the Oasis class in 2009.[65]
Ship | Year built |
Gross tonnage |
Berths | Notes | Ship image | |
---|---|---|---|---|---|---|
Double | Maximum | |||||
Freedom of the Seas | 2006 | 156,271[66] | 3,782[67] | 4,515[67] | Refurbished in 2020 | |
Liberty of the Seas | 2007 | 155,889[68] | 3,798[69] | 4,960[69] | ||
Independence of the Seas | 2008 | 155,889[70] | 3,634[71] | 4,375[71] |
Oasis class
The Oasis-class ships are the largest passenger ships ever built, having surpassed Freedom-class ships. They can accommodate up to 5,400 passengers at double occupancy and they have a maximum capacity of 6,296 passengers. Furthermore, the ships have a gross tonnage of at least 225,282 tons, and cost the line around US$1.4 billion each. The first two ships in the class, Oasis of the Seas and Allure of the Seas,[72][73] were delivered in 2009 and 2010 by STX Europe Turku Shipyard, Finland.[74] The third and fourth ships in the class, Harmony of the Seas and Symphony of the Seas were built at Chantiers de l'Atlantique in Saint-Nazaire, France.[75] Royal Caribbean International, in conjunction with USA Today, sponsored a contest to name the first two vessels.[72][76][77] On 18 February 2019 Royal Caribbean announced the order of a 6th Oasis class vessel from Chantiers de l'Atlantique for delivery in 2023 with a double occupancy of 5,714 and gross tonnage of 231,000.
Ship | Year built |
Gross tonnage |
Berths | Notes | Ship image | |
---|---|---|---|---|---|---|
Double | Maximum | |||||
Oasis of the Seas | 2009 | 226,838[78] | 5,400[79] | 6,780[79] | Refurbished in fall of 2019. | |
Allure of the Seas | 2010 | 225,282[80] | 5,492[81] | 6,780[81] | ||
Harmony of the Seas | 2016 | 226,963[82] | 5,497[83] | 6,687[83] | ||
Symphony of the Seas | 2018 | 228,081[84] | 5,518[84] | 6,680[84] | The largest passenger ship in the world by gross tonnage as of June 2019. | |
Quantum class
The Quantum-class of ships debuted as the second largest class of cruise ships in the world. The Quantum-class ships were the first ships built for Royal Caribbean by Meyer Werft since the Radiance class and share many features with those ships, including indoor pools with retractable roofs, vast expanses of glass, outdoor seating in the "Windjammer" buffet, and self-leveling pool tables.[85][86] Other distinctive features of the Quantum-class include the "North Star" observation capsule mounted on the end of a 41-meter-long (135 ft) crane arm,[87] "RipCord by iFLY" a skydiving simulator,[88] the three-deck-high Two70° lounge and performance venue at the aft of the ship featuring panoramic windows that convert into projection screens,[89] and the multi-purpose SeaPlex facility which hosts activities such as basketball, roller skating, bumper cars, and a trapeze school.[90] The Quantum class was the first class designed specifically for Dynamic Dining, and feature several separate complementary dining facilities instead of a single main dining room.[91] Each venue will maintain the same menu and staff throughout the cruise.[92] Unlike the earlier Voyager, Freedom, and Oasis class, Quantum-class ships do not feature a Viking Crown Lounge or ice skating rink, and the Royal Promenade mall down the center of the ship is not featured in its traditional form.[93][94]
Four ships, Quantum of the Seas, Anthem of the Seas, Ovation of the Seas, and Spectrum of the Seas[95][96] have been built so far. A fifth ship, Odyssey of the Seas is planned for 2020.[97]
Ship | Year built |
Gross tonnage |
Berths | Notes | Ship image | |
---|---|---|---|---|---|---|
Double | Maximum | |||||
Quantum of the Seas | 2014 | 168,666[98] | 4,180[98] | 4,905[98] | ||
Anthem of the Seas | 2015 | 168,666[99] | 4,180[99] | 4,905[99] | ||
Ovation of the Seas | 2016[100] | 168,666[101] | 4,180[17] | 4,905[17] | ||
Spectrum of the Seas | 2019 | 169,379[102] | 4,246[102] | 5,622[102] | First Quantum Ultra Class[103] ship | |
Future fleet
Ship | Class | Estimated date of completion | Current status | Gross tonnage |
Berths | Notes | Ship image | |
---|---|---|---|---|---|---|---|---|
Double | Maximum | |||||||
Odyssey of the Seas | Quantum Ultra Class | 2021[104] originally planned for 2020 |
Under construction as of 1 February 2019[105] | 169,379 | 4,200 | 2nd Quantum Ultra-class cruise ship | ||
Wonder of the Seas[106] | Oasis class | 2022[107] originally planned for 2021 |
Under construction as of 24 April 2019 | 228,081 | TBA | 5th Oasis-class cruise ship[108] | ||
TBA | Icon class | 2022 | Agreement signed 10 October 2016 |
200,000 | 5,650 | 1st LNG powered Project Icon cruise ship[109] | ||
TBA | Oasis class | 2023 | Agreement signed 18 February 2019 |
231,000 | 5,714[110] | 6th Oasis-class cruise ship[111] | ||
TBA | Icon class | 2024 | Agreement signed 10 October 2016 |
200,000 | 5,650 | 2nd LNG powered Project Icon cruise ship[109] | ||
TBA | Icon class | 2025 | Agreement signed 2 July 2019 |
200,000 | 5,650 | 3rd LNG powered Project Icon cruise ship[112] |
Former fleet
Ship | Class | Year built | Duration in service for Royal Caribbean International | Current status | Gross tonnage | Notes | Ship image |
---|---|---|---|---|---|---|---|
Song of Norway | Song of Norway class | 1970 | 1970–1997 | Scrapped in 2013 as the Formosa Queen.[113] | 22,945 | ||
Nordic Prince | Song of Norway class | 1971 | 1971–1995 | Scrapped in 2015 as the Pacific[114] | 23,149 | ||
Sun Viking | Song of Norway class | 1972 | 1972–1998 | Operating as floating casino Oriental Dragon for Oceanic Group Intl. | 16,607 | ||
Song of America | Song of America class | 1982 | 1982–1999 | Operating as the Celestyal Olympia for Celestyal Cruises | 37,584 | ||
Viking Serenade | 1982 | 1990–2002 (built 1982) | Scrapped in 2018 as the Ocean Gala 1.[115] | 40,171 | Transferred from Royal Caribbean's subsidiary Admiral Cruises in 1990. | ||
Sovereign of the Seas | Sovereign class | 1987 | 1988–2008 | Scrapped in 2020 as the Sovereign | 73,192 | ||
Monarch of the Seas | Sovereign class | 1991 | 1991–2013 | Scrapped in 2020 as the Monarch | 73,192 | ||
Splendour of the Seas | Vision class | 1996 | 1996–2016 | Operating as the Marella Discovery for Marella Cruises | 69,130[65][116] | ||
Legend of the Seas | Vision class | 1995 | 1995–2017 | Operating as the Marella Discovery 2 for Marella Cruises | 69,130[65] |
Private resorts
Royal Caribbean operates two privately owned resorts that are used as stops on some Caribbean and Bahamas itineraries. They are Labadee, a resort on the northern coast of Haiti, and Coco Cay, a private island in the Berry Islands region of the Bahamas. Each resort features canopies for eating, lounge chairs, palm trees, white sand beaches, and a number of activities.
The company is planning to open additional private resorts in Asia[117] and on Lelepa Island, Vanuatu.[118]
Ports of call
Royal Caribbean operates internationally and has many ports of call.
US ports
United States ports for Royal Caribbean include Port Everglades in Fort Lauderdale, Florida, Cape Liberty Cruise Port, Honolulu Harbor, PortMiami, the Port of Seattle, the Port of Galveston in Galveston, Texas, the Port of Los Angeles, the Port of New Orleans, the Port of San Diego, the Port of Seward in Seward, Alaska, the Port of Baltimore, the Port of Boston, Port Canaveral in Cape Canaveral, Florida, and Port Tampa Bay in Tampa, Florida.[119]
International ports
Among these are the Port of Amsterdam, the Port of Barcelona, the Port of Quebec, the Port of Shenzhen, the Port of Stockholm, the Port of Vancouver, the Port of Auckland, the Port of Beijing, the Port of Civitavecchia, the Port of Singapore, the Port of Sydney, the Port of Venice, the Port of Copenhagen, the Port of Hong Kong, the Port of Melbourne, the Port of San Juan, the Port of Shanghai, and the Port of Southampton.[119] Marmagao Port, Goa.
Awards
Recent Travel awards include
- "Best Cruise Line Overall" 2016 by Travel Weekly[120]
- "Cruise Line of the Year 2018" by Cruisedaily[121]
Incidents and controversies
As of 2008, Royal Caribbean had 22% of the market share in cruise line operation. Cruise line operators are criticized for using this large economic impact to cut deals with home ports, ports of call, and agencies.[122]
Norovirus outbreaks
In January 2014, an outbreak of norovirus aboard Explorer of the Seas sickened 689 of 4,237 passengers and crew (16.3%), causing the ship to return to port two days early.[123][124] The outbreak reportedly marked the greatest number of cases of illness aboard a cruise ship in two decades,[125] barely exceeding a 2006 outbreak aboard the Carnival Cruise Lines' Carnival Liberty that sickened 679 of 3,970 passengers and crew (17.1%).[126] Royal Caribbean offered all passengers aboard that cruise a 50% refund of their cruise fare, an additional 50% (plus 10% for each day sick passengers were quarantined) of their cruise fare as a credit towards another cruise, and reimbursed extra travel expenses for guests returning home early.[127]
Docking in Haiti
In the aftermath of the 2010 Haiti earthquake, Royal Caribbean continued docking cruise ships at the Labadee resort, located approximately 60 miles from the epicenter of the earthquake, during the ongoing humanitarian crisis. Royal Caribbean vice president John Weis defended the decision, citing relief supplies delivered through the ships and proceeds from the call going towards relief efforts. The decision to continue docking was criticized nonetheless and created concern among passengers.[128][129]
George Allen Smith case
On 5 July 2005, passengers on board Brilliance of the Seas reported what appeared to be blood on a part of the ship below the passenger balconies. After a search, George Allen Smith was discovered to be missing and thought to have fallen overboard. A criminal investigation into possible foul play was conducted, and a brief press release on the company's investor relations website announced the settlement of the case,[130] later revealed to be more than $1 million.[131]
Environmental record
In 1998 and 1999, the company was fined US$9 million because one of its ships, Sovereign of the Seas, had repeatedly dumped oily waste into the ocean and tried to hide this using false records, including fake piping diagrams given to the US Coast Guard. Because the company was and is incorporated in Liberia, Royal Caribbean argued that this case was not in the jurisdiction of US courts. Despite their argument, they were unsuccessful.[132]
White Island eruption
On 9 December 2019, a volcanic eruption occurred killing 21 people from Ovation of the Seas. It occurred on New Zealand's White Island (Whakaari) while Ovation was docked in the nearby Port of Tauranga. Despite an increase in seismic activity in preceding weeks 47 people, including 38 passengers and crew from the ship, were on the island when it erupted.[133][134][135] As of December 10, 2019, 44 of the 47 were injured, missing, or killed.[136] A Royal Caribbean spokesperson said the line was "devastated by today’s events",[137] and the ship remained in port until 10 December to assist with recovery efforts.[138] In April 2020, legal action was commenced in Australia on behalf of relatives and Ovation passengers against Royal Caribbean.[139]
Death of Chloe Rae Margaret Wiegand
On 7 July 2019, 18-month old Chloe Rae Margaret Wiegand was dropped to her death by her grandfather Salvatore Anello on Freedom of the Seas while docked in San Juan, Puerto Rico.[140] He was later arrested on counts of homicide by authorities in Puerto Rico.[141] The family attempted to file a civil suit against Royal Caribbean claiming that Anello did not know the window was open. Royal Caribbean later released several videos from surveillance cameras showing the incident. As of 25 February 2020, Anello took a plea deal with authorities, however the civil lawsuit was still approved by a judge.[142]
Coronavirus pandemic
During the coronavirus pandemic, the Miami Herald reported that, after cruises were cancelled worldwide and they had disembarked all passengers, Royal Caribbean Cruises had refused to repatriate many of their crew members due to the associated costs, with many crew members turning to desperate measures, such as hunger strikes, as a result.[143][144]
As part of the Cruise Line International Association (CLIA), Royal Caribbean has volunteered to pause operations through October 31st, 2020. Previously, the pause was to resume after September 15, 2020. [145]
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