Nu Skin Enterprises

Nu Skin Enterprises is an American multilevel marketing company that develops and sells personal care products and dietary supplements under its Nu Skin and Pharmanex brands.[4] Nu Skin was founded in 1984 in Provo, Utah.[5] The company originated in the United States and began its first foreign operation in Canada in 1990. One year later, the company began operations in Asia with the opening of Hong Kong.[6] In 1996, the company listed on the New York Stock Exchange. The company markets its products in 54 markets through a network of approximately 1.2 million independent distributors.[7]

Nu Skin Enterprises
Public
Traded asNYSE: NUS (Class A)
S&P 400 Component
IndustryMultilevel marketing
Founded1984 (1984)
FounderBlake Roney, Steve Lund, Sandie Tillotson, Nedra Roney[1]
Headquarters
Provo, Utah
,
United States
Area served
Worldwide
Key people
Steven J. Lund (Chairman)
Ritch N. Wood (CEO)
Mark Lawrence (CFO)
Ryan Napierski (President)
[2]
ProductsPersonal care, dietary supplements
Brands
    • Nu Skin
    • Pharmanex
Revenue US$ 2.68 billion (2018)[3]
US$ 240.86 million (2018)[3]
US$ 121.89 million (2018)[3]
Total assets US$ 1.69 billion (2018)[3]
Total equity US$ 781.87 million (2018)[3]
Number of employees
4,900 (2018)[3]
Websitewww.nuskin.com

In the 1990s, the Federal Trade Commission (FTC) investigated Nu Skin over complaints of its multilevel marketing practices.[8] In 1992, Nu Skin reached settlements with five states that had accused the company of deceptive advertising and overstating the income earned by distributors.[9] In 1994, following an investigation by the FTC, the company paid $1 million and signed a consent decree prohibiting it from making deceptive or unsubstantiated claims about its products.[10] In 1997, the company paid an additional $1.5 million to the FTC to settle ongoing allegations of unsubstantiated promotional claims.[11] In January 2014, the Chinese government announced that it was investigating Nu Skin following a People's Daily newspaper report calling it a "suspected illegal pyramid scheme." In 2016, Nu Skin agreed to pay a $47 million settlement for operating a pyramid scheme after being sued by China in a Utah federal court.[12] Nu Skin was also forced to pay another $750,000 for bribing a top Chinese official with funds from Nu Skin's charitable division after a U.S. Securities and Exchange Commission probe.[13]

Brands and products

Under the Nu Skin and Pharmanex brands, the company develops and sells more than 200 personal care products marketed as helping people look and feel younger.[14] In the late 1990s, Nu Skin invested in Big Planet, a multilevel marketing company selling Internet services. The New York Times noted that Big Planet appeared to recruit people "even if they have little knowledge of the technology that they are supposed to be selling." A representative of the company stated: "I believe people who have never touched a computer before can become hugely wealthy in this business."[8]

In 1998, Nu Skin acquired Generation Health, the parent company of the dietary supplement company Pharmanex.[15] The company owns a patent on a device developed by Pharmanex called a "BioPhotonic Scanner", which is designed to measure the carotenoid level in skin. According to Women's Health Letter, the device is a "scam" since it is designed merely to help sell more supplements: Nu Skin's 2002 annual report stated: "As customers track their skin carotenoid content, we believe they will be motivated to consistently consume LifePak for longer periods of time".[16]

In 2009, Nu Skin began working with LifeGen Technologies, a genomics company based in Madison, Wisconsin.[17] Nu Skin acquired LifeGen in December 2011. NuSkins claims LifeGen's genetic database aided in the development of Nu Skin's products, launching the ageLOC brand.[18]

Business model

Nu Skin Enterprises' utilizes a multi-level marketing business model. Each distributor markets products directly to potential customers, and can also recruit and train customers to become distributors. Distributors are paid from the retail markup on products they are able to sell personally, as well as a performance bonus based on the sales of distributors they have recruited.[19] Nu Skin states that it pays approximately 43 percent of its product revenue in sales compensation.[20]

Scrutiny and reception

In the early 1990s, Nu Skin was investigated by the states of Connecticut, Pennsylvania, Florida, Illinois, Ohio, and Michigan over allegations of misleading marketing practices.[9] Ultimately, in 1992 the company settled with five of these states, admitting no wrongdoing but agreeing to pay the states' investigative costs, refund disgruntled distributors, and revamp its promotional practices.[21][22][23][24] The Connecticut Attorney General did not agree to those terms and sued Nu Skin, however, charging the company with misleading its distributors and operating a pyramid scheme.[9][25][26] Nu Skin admitted to no wrongdoing or violation of law and paid Connecticut $85,000 for consumer-protection programs as part of a settlement.[27]

In 1997, the Attorney General of Pennsylvania sued Nu Skin, alleging that the company operated a pyramid scheme through a subsidiary, QIQ Connections. The Attorney General's office alleged that distributors paid for the right to market technology services that did not, in fact, exist. Nu Skin discontinued the QIQ subsidiary, allowing those who had paid QIQ to transition to Big Planet, another Nu Skin interest marketing Internet technology. The president of Big Planet described the pyramid-scheme allegations as a matter of "a few distributors who in their enthusiasm have been overzealous in some of their marketing activities."[8]

In 2010, Nu Skin was listed among Forbes "100 Most Trustworthy Companies".[28]

In 2012, Stanford University sent a cease and desist letter to halt the use of the name of one of its researchers in Nu Skin's advertising claims.[29] Stanford later released a statement regarding its long-standing, research-based relationship with Nu Skin explaining that the letter was sent to Nu Skin as a request by Stuart Kim a professor at Stanford. Kim requested in the letter that his name be removed from Nu Skin's marketing materials as he is no longer involved with research funded by Nu Skin. The letter did not, however, recognize the existing research relationship between Stanford and Nu Skin. Stanford apologized for any misunderstandings that may have resulted.[30]

Also in 2012, Citron Research issued a report "stating that Nu Skin's sales model on mainland China, the fastest growing market in direct-selling, amounted to an illegal multilevel marketing scheme."[29] Nu Skin dismissed the claims, calling its sales model in China "kosher" and stating that it had no plans to change its business model in China.[31] In January 2014, the Chinese government announced that it planned to investigate Nu Skin for allegedly operating an illegal pyramid scheme, causing the company's stock price to weaken. At least one analyst is optimistic about the outcome.[32] Following the investigation, it was announced in March 2014 that the Chinese government would fine Nu Skin for approximately $540,000 dollars due to illegal sales as well as making false product claims.[33]

In February 2014, a securities fraud class action lawsuit was filed in the U.S. District Court for the District of Utah against Nu Skin Enterprises, Inc. on behalf of investors who purchased or otherwise acquired the common stock of the Company during the period from July 10, 2013, to January 16, 2014.[34]

Evaluation of supplements

The Pharmanex LifePak Anti-Aging supplement was tested by ConsumerLab.com, and was reported as failing the overall review due to failing to clearly indicate its total Vitamin A content per Food and Drug Administration requirements.[35]

In the media

In a Last Week Tonight with John Oliver segment that was harshly critical of multilevel marketing companies, Oliver criticised Nu Skin for the fact that in 2015, 93% of its distributors did not earn a commission check in a typical month.[36]

Political activities

In 2011, two Utah-incorporated business entities linked to top executives of Nu Skin each made a $1 million contribution to Restore Our Future, a "Super PAC" established by former aides to U.S. presidential candidate Mitt Romney to support his bid for the White House.[37][38]

Beginning in 1989, Jason Chaffetz worked as a professional spokesman for the company for about ten years.[39] Chaffetz was elected U.S. Representative of Utah's 3rd congressional district in 2008 and later served as co-chair of the Congressional Dietary Supplement Caucus, a congressional panel that advocates on behalf of the dietary supplement industry, until retiring from Congress in 2017.[40][41]

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References
  1. CO-FOUNDER OF NU SKIN FACES CHARGES, Published: October 27, 1996, Deseret News.
  2. "Nu Skin Executives". Nuskin.com. Retrieved December 24, 2019.
  3. "Nu Skin Enterprises FORM 10-K (2018)". Nu Skin. 31 December 2018. Retrieved 19 January 2020.
  4. Editorial, Reuters. "NU Skin Enterprises Inc, Company Profile | Reuters.com". U.S. Retrieved 2018-08-14.
  5. "2011 UV50 TOP 10 Revenue Companies". Utah Valley BusinessQ. March 10, 2011. Archived from the original on November 27, 2011. Retrieved November 18, 2011.
  6. "Nu Skin Enterprises, Inc. - Company Profile, Information, Business Description, History, Background Information on Nu Skin Enterprises, Inc". Archived from the original on 2012-01-14.
  7. "Nu Skin Enterprises - 10K (2015)". United States Security and Exchange Commission. March 2, 2015. Retrieved October 9, 2015.
  8. Davis, Ruth (May 28, 1998). "Selling Sites Like Soapflakes". The New York Times. Retrieved February 21, 2012.
  9. Romboy, Dennis (January 3, 1992). "Nu Skin still has wrinkles to iron out in Connecticut". Deseret News. Retrieved February 21, 2012.
  10. "Consent Order C-3489" (PDF). Federal Trade Commission. 1994-04-01. Archived from the original (PDF) on 2012-10-09. Retrieved 2010-12-25.
  11. "Nu Skin to Pay $1.5 Million Penalty to Resolve FTC Charges Over Fat-Loss Claims for Supplements". Federal Trade Commission. August 6, 1997. Retrieved December 26, 2008.
  12. Long, Josh. "Nu Skin Reaches $47-Million Agreement to Settle Pyramid Scheme Lawsuit". Natural Product Insider. Insider Law. Retrieved December 16, 2016.
  13. Ganapavaram, Abhijith (2016-09-20). "Skincare products maker Nu Skin settles SEC probe". Reuters. Reuters. Retrieved December 16, 2016.
  14. "Company History" (Press release). Nu Skin Enterprises. Archived from the original on 2011-12-29.
  15. "Nu Skin to Acquire Generation Health". Bloomberg via Los Angeles Times. October 7, 1998.
  16. "Don't fall for this scam". Women's Health Letter. 14 (11): 5. 2008.
  17. "LifeGEN Technologies".
  18. "Nu Skin Enterprises Acquires LifeGen Technologies". PR Newswire (Press release). December 14, 2011.
  19. Xardel, Dominique (1993). The Direct Selling Revolution. Understanding the Growth of the Amway Corporation. Blackwell Publishing. pp. 1–4. ISBN 978-0-631-19229-9.
  20. "How do participants in the sales network earn money with Nu Skin?". Nu Skin Enterprises. May 6, 2013. Retrieved May 22, 2013.
  21. "Nu Skin settles complaints with 5 states". Pittsburgh Press. Associated Press. January 3, 1992. Retrieved February 21, 2012.
  22. Yeomans, Adam (January 3, 1992). "Nu Skin settles suit with state". Ocala Star-Banner. Retrieved February 21, 2012.
  23. Elmore, Charles (January 3, 1992). "Coming clean: State drops pyramid probe as Nu Skin agrees to refunds". Palm Beach Post.
  24. "Nu Skin will pay 5 states in pyramid-scheme case". The Philadelphia Inquirer. January 4, 1992.
  25. "Connecticut sues Nu Skin". The Boston Globe. January 3, 1992. Retrieved February 21, 2012.
  26. Waggoner, John (January 3, 1992). "Nu Skin signs up for a makeover". USA Today. Retrieved February 21, 2012.
  27. Romboy, Dennis (June 3, 1992). "Connecticut and Nu Skin Sign Pact Limiting Company's Sales Practices". Deseret News. Retrieved May 2, 2012.
  28. Coster, Helen (April 5, 2010). "The 100 Most Trustworthy Companies". Forbes. Archived from the original on July 31, 2012. Retrieved May 2, 2012.
  29. "Exclusive: Nu Skin told not to use researcher's name". Reuters. August 16, 2012.
  30. "School of Medicine statement regarding its relationship with Nu Skin Enterprises". August 17, 2012. Archived from the original on November 5, 2012. Retrieved October 30, 2012.
  31. Wahba, Phil; Bases, Daniel (August 16, 2012). "Nu Skin CFO calls China model 'kosher', plans no changes". Reuters. Retrieved October 30, 2012.
  32. Coleman-Lochner, Lauren; Rachel Butt (January 16, 2014). "China to Probe Nu Skin's Operation After People's Daily Report". Bloomberg News.
  33. China Fines Nu Skin $540,000 for Illegal Sales and Claims, Business Week, March 24, 2014.
  34. "Saxena White P.A. Files Securities Fraud Class Action Against Nu Skin Enterprises, Inc". Wall Street Journal. February 5, 2014. Retrieved February 5, 2014.
  35. "ConsumerLab Multivitamin and Multimineral Supplements Review - Main Review". June 15, 2011. Archived from the original on June 14, 2009. Retrieved August 18, 2011.
  36. Bort, Ryan (November 7, 2016). "John Oliver Says Multilevel Marketing Companies Like Herbalife Are Pyramid Schemes". Newsweek. Retrieved December 11, 2017.
  37. Martin, Jonathan; Kenneth P. Vogel (July 31, 2011). "PAC brings in $12.2 million for Mitt". Politico. Retrieved August 4, 2011.
  38. Farnam, T. W. (September 12, 2011). "Donation helps Romney get some skin in the presidential game". New York Times. Retrieved December 17, 2011.
  39. Cottle, Michelle (January 24, 2015). "The Media's Best Friend". National Journal Magazine. Retrieved February 15, 2015.
  40. Daniells, Stephen (January 18, 2017). "Dietary Supplement Caucus reforms, remains unchanged". Nutra Ingredients. Retrieved September 28, 2017.
  41. Long, Josh (August 1, 2017). "Congresswoman from Utah Steps up as Co-Chair of Dietary Supplement Caucus". Natural Products Insider. Retrieved September 28, 2017.

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