Commbox
Commbox is an Israeli software company that provides an omnichannel customer support platform that enable companies to communicate with their customers through various digital channels.[1][2] CommBox headquarters are in Glil Yam with an additional office in São Paulo. In 2020, it was used by the Israeli Ministry of Health to provide a WhatsApp chatbot to assist Israeli civilians during the COVID-19 pandemic crisis.[3][4]
Predecessor | BumpYard |
---|---|
Founded | 2013 |
Founders | Eli Israelov, Yaniv Hakim |
Headquarters | , |
Website | commbox.io |
History
Commbox was founded in Glil Yam in 2013 by two Israeli entrepreneurs named Yaniv Hakim and Eli Israelov.[5] The company received seed funding from Ewave-group where both Yaniv and Eli worked alongside.[6] Yaniv as a CTO and Eli as a marketing and business development manager.[7][8][9]
In 2020 the company rebranded and officially changed its name to Commbox, formerly BumpYard.[10] The company is an official WhatsApp Business API provider[11][12] and also collaborated with Facebook and the Israeli Ministry of Health to provide a WhatsApp chatbot to assist Israeli civilians during the COVID-19 pandemic crisis.[4][13]
References
- "משרד הבריאות השיק עם וואטסאפ קו סיוע מיוחד בנושא הקורונה". Maariv (newspaper).
- "צ'אט בוט מבוסס בינה מלאכותית לארגונים מייעל שירות וחוסך בעלויות". Walla!.
- הלפרין, יניב (12 March 2020). "משרד הבריאות השיק מספר ווטסאפ למידע על הקורונה". אנשים ומחשבים (in Hebrew).
- "מגפת הקורונה: משרד הבריאות פתח קו וואטסאפ". Ynet (in Hebrew). 12 March 2020.
- "CommBox Unveils A Brand-New Software Update". Startup Fortune. 28 May 2020.
- "כל שירות הלקוחות בתיבה חכמה אחת, מבוססת ענן". אנשים ומחשבים (in Hebrew). 30 June 2020.
- "Customer Support – 2020 Growth Predictions". The Times of Israel.
- "הקו שיעדכן אתכם על הקורונה בישראל". www.israelhayom.co.il (in Hebrew).
- Hamilton, Eric (17 July 2020). "CommBox Bringing an Improved Concept to Support its Vision to Become the First Autonomous Communication Center Supported by Live Agents". Tech Times.
- "CommBox introduces an innovative WhatsApp business omnichannel chatbot". BestTechie. 2 January 2020.
- "Facebook Partners". www.facebook.com.
- "תנו לצ'אט בוט להעצים את חוויית הלקוח". Bizportal (in Hebrew).
- "The education sector next in line to benefit from CommBox innovation". Newstrail. 19 November 2019.