Accesso

accesso (formerly Lo-Q) is a publicly listed technology company based in Berkshire, England.[2] With 9 offices around the world, accesso serves over 1000 venues globally, providing ticketing, point of sale, virtual queuing, distribution and guest experience management solutions.[3]

accesso
Formerly
Lo-Q
Public
Traded asLSE: ACSO
Industryleisure, cultural, entertainment, theme park, technology
PredecessorThe Tellurian Devices Company, accesso
FoundedAugust 2000 (2000-08) (Lo-Q)
FounderLeonard Sim
Headquarters
Berkshire
,
England
Number of locations
9 Offices Worldwide
Area served
Worldwide
Key people
Steve Brown (CEO), John Guilfoy (COO), Bill Russell (Non-Executive Chairman)
Servicesticketing, virtual queuing, guest management, eCommerce, access control, reserved seating, box office ticketing, point of sale ticketing, online ticketing, global ticketing distribution
Revenue US$118.7 million (2018)[1]:3
US$88.2 million (2018)[1]:3
US$25.1 million (2018)[1]:3
Total assets US$257.5 million (2018)[1]:55
Total equity US$181.5 million (2018)[1]:55
Number of employees
  • 406 Seasonal (2018, avg monthly number)[1]:79
  • 518 Non-seasonal (2018, avg monthly number)[1]:79
Divisionsaccesso LoQueue
accesso Passport
accesso ShoWare
accesso Siriusware
Ingresso
The Experience Engine (TE2)
SubsidiariesLocated in Europe and North America and Australia
Websitewww.accesso.com

History

accesso

accesso was established around 2000, briefly entered bankruptcy,[4] and subsequently emerged around 2007.[5]

Lo-Q merger with accesso

In 2012, Lo-Q PLC acquired the Lake Mary, Florida-based company, Accesso LLC, for US$22 million.[5][6] At the time, Lo-Q focused on developing ride-reservation systems for theme-parks and was characterized as a "virtual-queue company, while accesso focused on online and mobile ticket sales software and the management of online ticket stores.[5] The merger was seen as a joining of synergistic capabilities and complementary customer sets.[5] Tom Burnet was the CEO of Lo-Q and retained this role after the merger.[5][7] At the time of the merger, accesso's CEO and owner was former Disney executive Steve Brown; after the merger, Brown joined the board of the new company and became the COO of North American operations.[5]

In November 2013, Lo-Q repositioned their overall brand as accesso to reflect the company's operations.[8]

accesso after the merger

In December 2013, accesso acquired for US$12 million the Taos, New Mexico-based ticketing and point-of-sale software provider Siriusware as a growth play by combining two complementary product lines and joining teams with similar strategies.[9] The acquisition provided accesso with a client base spanning new verticals including the ski and snow sports market. On 10 November 2014, accesso acquired VisionOne and their ShoWare ticketing product, a customizable cloud-based Software-as-a-Service ticket sales solution, expanding the company's reach into entertainment markets such as theaters, sports stadiums and music festivals.[10] On 30 March 2017, accesso acquired Ingresso,[10] a global distribution system for entertainment ticketing. Later in 2017, the company acquired The Experience Engine (TE2),[11] a guest experience management company, to allow heightened personalization and real-time marketing to customers across a range of venues such as theme parks, ski resorts, hotels, quick service food, healthcare and other hospitality-focused operations.[12]

Regional expansion

In 2014, penetration of the South Korea, "a thriving market with existing large theme parks", began via a three-year partnership with an in-country consulting firm.[6]

accesso LoQueue virtual queuing
A Qbot at Mirabilandia in Italy

The accesso LoQueue solution's primary industry is in virtual queuing devices for amusement parks, water parks and attractions. Products include the Qbot (retired), Qband (retired), Qsmart, and Prism[13] Several patents have been registered for their concepts.[14][15][16]

accesso Passport ticketing suite

The accesso Passport ticketing suite is used by attraction venues including Cedar Fair,[17] Six Flags,[18] and Palace Entertainment.[19] In 2015, Merlin Entertainments Group signed a long term agreement with accesso[20] to provide its solutions to them.

accesso Siriusware point of sale solution

Previously an independent company, Siriusware was acquired by accesso in December 2013[21] and rebranded as accesso Siriusware in April 2015 ([22]). The suite offers guest management, ticketing, e-commerce and point-of-sale solutions for a wide variety of venues and attractions.

accesso ShoWare box office ticketing

In November 2014, accesso acquired VisionOne Worldwide Ltd,[10] a provider of ticketing solutions for casinos, fairs, sporting events, arenas, theaters, performing arts centers, and tours.

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See also

Notes

    References
    1. "2018 Annual report and financial statements". 7 May 2019 – via Companies House Register.
    2. Whiterow, Philip (29 March 2012). "Lo-Q in the fast lane as new products come on stream". Proactive Investors Australia. Archived from the original on 31 March 2012. Retrieved 11 April 2012.
    3. "About Us". accesso Technology Group. Retrieved 4 March 2020.
    4. "Insights: Riding a rollercoaster with Accesso". TheTicketingBusiness News. 7 June 2019. Retrieved 4 March 2020.
    5. Garcia, Jason (6 December 2012). "Local park ticketing firm sold for $22M". Orlando Sentinel. Orlando, Florida: Tribune Publishing Company. p. A10 – via Newspapers.com.
    6. Pedicini, Sandra (14 August 2014). "Lake Mary firm moves into South Korean theme parks". Orlando Sentinel. Orlando, Florida: Tribune Publishing Company. p. A12 – via Newspapers.com.
    7. Pedicini, Sandra (24 November 2014). "Reservation-only rides in the works?". Orlando Sentinel. Orlando, Florida: Tribune Publishing Company. p. D3 – via Newspapers.com.
    8. "Lo-Q is now "accesso"" (Press release). Wall Street Journal. 12 November 2013. Retrieved 15 November 2013.
    9. Clarke, Sara K.; Garcia, Jason (9 December 2013). "Accesso buys Siriusware". Orlando Sentinel. Orlando, Florida: Tribune Publishing Company. p. D3 – via Newspapers.com.
    10. Accesso (31 May 2017). "**accesso** acquires VisionOne, Worldwide, Ltd". accesso Technology Group plc. Retrieved 31 May 2017.
    11. "accesso acquire software specialist The Experience Engine TE2". Blooloop. Retrieved 4 March 2020.
    12. "**accesso** Announces Plan To Acquire The Experience Engine (TE2)". accesso Technology Group. Retrieved 4 March 2020.
    13. "Products -accesso LoQueue". Your Guide. Retrieved 11 April 2012.
    14. US 6529786, Sim, Leonard, "Queue management system", published 1997-05-22, assigned to Maria N. Von Buhr and Chad Rapp
    15. US 2008080445, Bayne, Christopher; Butler, Christopher; Sim, Leonard, "Reservation Management System and Method", published 2008-04-03
    16. US 2010277276, Bayne, Christopher; Butler, Christopher; Sim, Leonard, "System For Regulating Access To A Resource", published 2010-11-04
    17. "Cedar Fair chooses accesso to drive e-commerce platform". Amusement Today. 27 October 2011. Retrieved 15 November 2013.
    18. "Mission Admission". Park World Magazine. 28 January 2009. Archived from the original on 5 January 2011. Retrieved 15 November 2013.
    19. "Kernels – September 2012". Park World Magazine. 7 September 2012. Archived from the original on 19 October 2013. Retrieved 15 November 2013.
    20. accesso (31 May 2017). "Merlin Entertainments Selects **accesso** as its Exclusive Global…". accesso Technology Group. Retrieved 31 May 2017.
    21. "accesso". accesso.com. accesso. Retrieved 5 December 2013.
    22. "Siriusware Salespoint Solutions Rebrand to accesso Siriusware". blooloop. 16 April 2015. Retrieved 16 April 2015.
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