Older version of Excel will not open XLSX files

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I've been using an old version of Office 97 (with Macros disabled for security) for some time. Recently I got a new Windows 10 v1803 PC and re-installed Office 97. With the Office 2007 Compatibility Pack installed, Word opens every .docx file I've tried...but Excel always fails to open .xlsx files with this message:

.xlsx file not recognised

I have tried:

  • Opening file in Google Sheets and exporting as a fresh .xlsx file
  • Installed SP1, SP2 & SP3 for Office 2007 Compatibility Pack
  • Renamed the extension from .xlsx to .xls (why this is supposed to work beats me, but I found this suggestion in an online search)

Always the same result of "Not recognised". This worked on my earlier Windows 8.1 machine. Any ideas?

UPDATE

Based on one of the comments, I upgraded my installation from Office 97 SR-1 to SR-2. However, the result is the same: Word opens .docx files but Excel is not able to open .xlsx files. The Compatibility mode for Excel has also been switched between Off and various Windows XP modes without helping.

AlainD

Posted 2018-11-15T15:41:00.620

Reputation: 3 150

Does the file name contain any reserved characters? Does the file have 2 extensions (have you turned on show extensions)? – spikey_richie – 2018-11-15T15:46:33.293

Ideas: Install a current MS Office version; install the free WPS. – None – 2018-11-15T15:46:36.993

Have you set Office 97 programs to run in Compatibility Mode? What if you run Excel.exe in compatibility mode (assuming Office 2007 compatibility pack is installed) and try to open the file from File - Open Menu? – patkim – 2018-11-15T16:11:23.093

note that a xlsx is a zip file of many xml files. rename it to .zip, and look at the details. my guess is that there is a feature used that the converter doesn't understand, or you don't have zip installed? – Aganju – 2018-11-15T16:12:08.237

1While you check out the file as @Aganju suggests, you may as well look at the version of Excel the XLSX was saved in (in \docProps\app.xml. It might be that the compatibility pack can't handle files saved with more recent version Excel than 2007. – cybernetic.nomad – 2018-11-15T16:24:30.603

@Aganju: Didn't know about .xlsx actually being a ZIP! I use 7-zip, does that matter? I extracted everything and the version of Excel my .xlsx was created with is 14.0300. – AlainD – 2018-11-15T17:07:21.827

@spikey_richie: Yes, file extensions are turned on. Why does Microsoft even have this silly feature of hiding the extension anyway? – AlainD – 2018-11-15T17:12:09.987

@AlainD , if you can extract the content of the zip, excel can too, so you are good with that zip version. In other words, that is not your issue. – Aganju – 2018-11-15T19:48:02.723

@Aganju: OK, thanks. I suspect its got to do with the fact that I need to upgrade to Office 97 SR-2 (have SR-1 installed) based on the answer from harrymc...busy looking into this. – AlainD – 2018-11-16T11:54:10.770

The file format is only part of the change since 97. There have been a lot of features and functions added since then. You can translate the file format to something that Excel 97 recognizes, but that won't tell Excel 97 what to do with functions and features that aren't in its repertoire. If it could, users would have no reason to upgrade. – fixer1234 – 2018-11-17T07:44:47.203

Answers

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The Microsoft Office Compatibility Pack Service Pack 3 (SP3) is supposed to enable using the new format in older Office versions.

You should be using Office 97 SR-2 with all possible updates.

Better take backup of your installation before starting, just in case.

If Service Pack 3 is too recent for your setup, then there also exist
Microsoft Office Compatibility Pack Service Pack 1 (SP1) and Microsoft Office Compatibility Pack Service Pack 2 (SP2).

harrymc

Posted 2018-11-15T15:41:00.620

Reputation: 306 093

Have tried SP1, SP2 and SP3 with the same issue...but just checked my Excel Help > About and am using Office 97 SR-1. That might be the problem, then. Wonder why it worked on Windows 8.1 then. Note that Word opens .docx fine. – AlainD – 2018-11-15T17:10:46.533

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sometimes a sheet with color label tags cause the problem

the compatibility software cant manage this simple attributes

regards

Tonko

user1111121

Posted 2018-11-15T15:41:00.620

Reputation: 1