0
Having some issues connecting a remote laptop to a desktop computer. OS is Windows 10. Windows Defender is disabled; Kaspersky Anti-Virus is enabled. IP Address is Dynamic, so I have a DDNS name and the client is updating properly. The public IP address is current and correct. Router is NETGEAR.
What I’ve done so far:
• Control Panel -> System -> Remote Settings -> System Properties - > Allow Remote Connections to this Computer (does not require Network Level Authentication)
• Set up a DDNS name using dynu.net; Client for updating the public IP address is up and running
• Enabled Port 3389 in Kaspersky, following Kaspersky’s instructions (Kaspersky -> Settings -> Additional -> Network Settings -> Monitor selected ports only -> Add Port with Status Active
• Also in Kaspersky, because it wasn’t working still, I went into Firewall Settings -> Packet Rules, and now have the following settings: Remote Desktop, Local Services TCP and Local Services UDP are all set to Allow.
• Verified in the Registry that the Terminal Services Client --- Terminal Server\Winstations\RDP-Tcp PortNumber Subkey is 3389
• Pulled up services.msc and set the below to Automatic instead of Manual: Remote Access Auto Connection Manager, Remote Access Connection Manager, Remote Desktop Configuration, Remote Desktop Services, Remote Desktop Services Usermode Port Rediretor, and Remote Procedure Call (RPC).
• Port Forwarding is set up in the router – this is where I feel I may have done something wrong?
o Service Type TCP/UDP
o Start and End Port, both External and Internal, are 3389
o Internal IP address is correct, per the ipconfig I ran from the command prompt
• Then I ran the netstat tool --- It shows:
o TCP 0.0.0.0:3389 Info-PC:0 Listening 1416
o PID is 1416 (Process ID) Used by svchost.exe --- TermService
So, I set up all this, and using a Port Checker, it is saying my 3389 port is not open. I disabled both Kaspersky and Windows Defender, and it still listed the Port as closed.
I am not sure what else to do to open the Port 3389. Do I need to set up a different Port? Is this default Port not available for some reason? I am not sure what else I can do to connect Remotely.
The firewall does not affect it apparently. I disabled both to no avail. Also, my ISP provider confirmed that we (a) only have 1 router; (b) that the modem was correctly configured, and (c) that they do not block ports. Would there be another reason why I could not remote connect? Something in the OS perhaps? – rachaels – 2018-05-21T19:45:04.747
Another interesting thing is, my external computer can access the printers on the network --- but not the computer. Don't know if that offers another clue. – rachaels – 2018-05-21T20:20:59.343
It looks like I can't connect on the network, either. Because even on the network, I cannot get the ports to open. – rachaels – 2018-05-23T15:30:07.250