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I have a strange situation. I had recent fresh install of Windows 10 version 1803 and I also tried to upgrade some of my drivers with new releases from the official website. I always disable Automatic Update and never use them.
I am noticing a strange issue since then. While working sometime on high load, screen stops working. I can move my mouse (movement is visible), I can keep talking to other person on Skype,.. but screen doesn't change at all. I can even open apps using keyboard shortcut. They are opened but not shown on screen
I have physical power button mapped to Hibernate. It works too. When I restore from hibernate, screen start working normally.
I'm unable to diagnose the issue correctly. Turning monitor on/off doesn't fix it, but hibernate does though.
I have tried stress test on CPU, GPU, both of the disks, and nothing happens. But sometime out of nowhere it freezes even if I just open a tab.
How do I diagnose the issue and find the culprit? I really don't want to install Windows once again.
What GPU do you use ? There may be something related to power management. Try an always on schematic. – Overmind – 2018-05-07T08:59:16.450
@Overmind Intel UHD 630 + NVIDIA GTX 1060. Always on what? – VarunAgw – 2018-05-07T09:01:13.147
What does the eventlog say? – LPChip – 2018-05-07T09:06:49.870
@LPChip Honestly I don't know what should I be looking for in there – VarunAgw – 2018-05-07T09:08:05.860
The very first screen in the eventlog shows all errors warnings info grouped together, then a column of last hour, last day and last 7 days show how often a log entry happened. After the screen has an issue, check in the eventlog under errors and warnings for items that were less than an hour old, and check every single one of them. – LPChip – 2018-05-07T09:09:30.483
Did you install Windows 10 version 1809, or was in 1803? – Run5k – 2018-05-07T14:57:10.373
@Run5k Sorry it was 1803. I made a typo :p – VarunAgw – 2018-05-07T15:01:13.007
No worries, it happens to the best of us! If you don't mind, I am going to adjust the title of your question just a bit in order to clarify it for those having the same problem. – Run5k – 2018-05-07T15:04:09.557
@Run5k Sure thanks. It's usually
09
or03
. I think I mixed them :p – VarunAgw – 2018-05-07T15:05:31.6371Please do us a favor and check back in with us after you install the new Windows Updates that are being released tomorrow. That way, we will have confirmation that the Microsoft fixes have alleviated the problem. – Run5k – 2018-05-07T15:47:51.150
Hello, I'm from Brazil and I have a Dell XPS 8920 that presented exactly the same problem. It was attempted to restore windows through the control panel and it did not work. I reinstalled the operating system completely, and I did not have the problem anymore. Anyway, it's just an account to be documented. – Rovann Linhalis – 2018-05-07T15:49:07.807