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Questions tagged [sla]

22 questions
14
votes
4 answers

Documenting an outage for a post-mortem review

We had a rather serious outage this past week affecting several services which put us out of our SLA with customers. Now that everything has been resolved, I am conducting a post-mortem review. From this review, I would like to come up with an…
Doug Luxem
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12
votes
2 answers

Geographically distributed, fault-tolerant and "intelligent" application/host monitoring systems

Greetings, I'd like to ask the collectives opinion and view on distributed monitoring systems, what do you use and what are you aware of which might tick my boxes? The requirements are quite complex; No single point of failure. Really. I'm dead…
nixgeek
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10
votes
2 answers

Where is a good place to find a good SLA agreement?

I would like to find a website that provides example service level agreements (SLA). Anyone know where I can find good examples?
Daniel
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6
votes
1 answer

How do I configure NAT rules when using ASA IP-SLA when leveraging post-ASA-8.3 NAT syntax?

We are currently running ASA9 at a location with redundant ip connectivity. We'd love to configure ip sla so that internet access survives a single carrier outage. I'm aware of the ip sla commands, however when I've tried to prepopulate the…
Peter Grace
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6
votes
2 answers

What's the difference between a SLA and an OLA?

SLA = Service Level Agreement OLA = Operating/Operational Level Agreement What's the difference between the two? Or is there really a difference?
squillman
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4
votes
4 answers

How to define appropriate measurements for a Service Level Agreement?

I work for a small development house who are increasingly being asked to put together formal SLAs for our products based on particular configurations. From a development side of things I'm comfortable with this, however there's no point in my saying…
Jon Hopkins
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4
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1 answer

General SLA Expectations and Maintenance for Standard Services

What would generally be your expectation for SLA uptimes across the following services in a given month for a 'normal' scenario? I'm including my expectations... the purpose of this question is to find out what the standard baseline should be in…
Brandon
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3
votes
3 answers

T1 versus Cable Modem

We've been using T1's for years and never changed the connection to a faster Cable Modem. I am concerned about support, return to service. I cannot find in legalese Cable vs T1's FCC Regulations SLA's. I'm very interested in what the current…
user58345
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3
votes
7 answers

DDOS Attack Victim - How much to Admit?

Here's the environment: Website that hosts a forum/journal/bboard/email/socialmedia application in walled garden (ie you pay to get to use it or are invited to do so Many Clients pay to use the site during specific chunks of time (ie they lease…
Patrick R
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2
votes
2 answers

Is a single instance VM with a SLA possible in Azure with 3rd party software?

I understand that single instance VMs aren't eligible for an SLA in Azure. For the SMB customers who have important applications that weren't built well enough (Sage 50 in my case) to allow you to setup availability groups this poses a problem. …
PHLiGHT
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2
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4 answers

Looking for a solid redirection infrastructre

We have critical servers (webservers and databases) that are fully replicated, except for the reverse proxy that we use to hide the internal stuff. This proxy is acting like a router that filters and redirects traffic to the main server and switch…
isoman
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1
vote
2 answers

Industry standard SLA for API Gateway static IP change notification?

Assume a "public" API Gateway having a single domain name (ex. api.mybigcompany.com) and a set of 8 static IP addresses assigned to an "East" hosting facility to load balance that domain. A subset of my API consumers need to whitelist these IPs in…
busse
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1
vote
1 answer

Are Microsoft Azure SQL Federation services covered by the SQL Azure SLA, or is it currently in CTP?

I can't seem to find a definitive answer for this. Are the new SQL Azure Federated Database features covered by the SQL Azure SLA? Or are these features still considered to be in CTP?
danludwig
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0
votes
1 answer

SLA for Azure VM for ONLY 1 availibily zone in ONE Region

I'm looking to get the Microsoft SLA for Virtual Machines in Microsoft Azure when there is ONLY 1 availibility zone available in ONE Region. The following SLA only describe the SLA when there is a minimum of 2 availability zones. Can anyone help me…
Roger M.
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0
votes
1 answer

Report of Uptime for Azure Services

Are you aware of any resource that monitors the uptime of Azure services? I've been asked to demonstrate that Microsoft meets their stated SLA, specifically for Azure Active Directory Basic or Premium. Microsoft provides this uptime information for…
Greg Tate
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