outlook 2013 not updating folders

Question

I've recently set up a new Windows server 2016 RDS enviroment, and I've started some user testing. One user has a problem in Outlook where folders will not update. If a new mail comes in he has to switch to a different folder and then back before it's visible. This is also the case if he deletes, moves, or marks an email. He has to switch to a different folder and back before it's visible.

I've tried setting up a new Outlook profile for him, tried setting up a new Windows user profile (by deleting his user profile disk), and I've tried switching cached exchange on and back off. The problem dissapeared for a day when I started Outlook in safe mode, and then back to normal mode. But now, after logging off and on to the terminal server, the problem is back.

I have another test user in the same enviroment, and she is not experiencing any problems. Both users have used Outlook 2013 on Windows 2008R2 for a long time, with the same Exchange accounts, without ever facing this problem.

Any tips for me?

score 2 · Answer 1 · answered Mar 22 '19 at 13:26

2

Turned out to be the Teamviewer Meeting Add-in. Problem dissapeared after disabling it.

answered Mar 22 '19 at 13:26

Harald

31
5

So glad to hear that. – Jayce Mar 25 '19 at 05:49

score 0 · Answer 2 · answered Jun 07 '19 at 06:55

0

The issue relates to corruption of the RoamingCache folder in AppData\Local which you simply need to delete, I’ve tried and tested successfully on multiple users.

answered Jun 07 '19 at 06:55

Smith Brown

1
1

Hmm, ok. I will test that if I ever encounter the problem again. – Harald Jun 11 '19 at 07:17

outlook 2013 not updating folders

2 Answers2