I have a new client whose previous developer has left her high & dry with her site on Amazon/EC2. He holds the private key to the instance, and though she has full access to the Amazon control panel (she's paying $300/mo for a site that has like 3 visitors per week) she doesn't have any way to get her content off and move to a new host.
I'm not familiar with AWS and am not sure how to help her. The site's group/file permissions are screwed up on the server so exporting the content/database via her WordPress control panel isn't working.
Any ideas on how to help her? Thanks!