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We have developed a new site with external developer, and they have hosted website on hostgator.com to host they have given names servers, in Godaddy manage DNS I have selected custom name server and put both the name servers, now we have stop receiving email (google-email, suit) If I select default nameserver- email starts working but website gets down, we are struggling with this from last 1 week, any help much appreciated

Praveen
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    Well, without seeing DNS records or the domain there is only one thing that can be suggested to you: Check your mx records. – Gerald Schneider Jul 25 '17 at 10:55
  • what info you are expecting?, done MXLoookup and got this response https://drive.google.com/file/d/0B5XJQvQ7HCq2cXVzMEhqYXFrOTg/view?usp=sharing from https://mxtoolbox.com site – Praveen Jul 25 '17 at 11:22

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If you delegate nameservers then the full setup belongs to the delegated nameservers (hostgator in your setup) and they will need to setup MX records for you.

As, from your description it looks like a minimal setup, I would suggest you not to delegate nameservers but to setup A / CNAME records for your website and configure the remaining MX records as usual.

Practical infos:

  • use your normal nameserver from godaddy.
  • point www to godaddy. You can do this by assigning an A record to an IP provided by your programmers or by a CNAME to an hostname, also provided by your programmers.
  • configure google MX records as following:

record type / priority / hostname

MX 1 ASPMX.L.GOOGLE.COM

MX 5 ALT1.ASPMX.L.GOOGLE.COM

MX 5 ALT2.ASPMX.L.GOOGLE.COM

MX 10 ALT3.ASPMX.L.GOOGLE.COM

MX 10 ALT4.ASPMX.L.GOOGLE.COM

Federico Galli
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  • Thanks for your reply, I have very limited idea about hosting, tried https://support.google.com/a/answer/6151550?hl=en and https://serverfault.com/questions/340828/google-apps-unable-to-receive-emails-after-changing-hosting-from-godaddy-to-ph MX settings, but nothing seems work – Praveen Jul 25 '17 at 11:14
  • i've tried to make it simpler – Federico Galli Jul 25 '17 at 12:59
  • Thank you Federico, I have done MX part. 1) use your normal nameserver from hostgator - okay will add nameserver provided by vendor.
    2) www to gadaddy means?, A record already has some IP address.     – Praveen Jul 25 '17 at 13:29
  • Excuse me, you were originally on godaddy and you should revert back to stock godaddy settings. Then apply changes and pointings to A CNAME and MX records – Federico Galli Jul 25 '17 at 13:30
  • Thanks Federio, I have set default name servers, added MX entries, and got Host IP from developer and added IP as A Name, tested DNS lookup https://mxtoolbox.com so it started showing Domain name, but when I hit site it doesn't opening. – Praveen Jul 26 '17 at 07:45
  • Don't forget to allow some time for dns propagation. Is your website hosted on a vps or on some hosting platform? (I've seen that hostgator allows both) . If it's the second case, please consider use CNAME. – Federico Galli Jul 26 '17 at 12:45
  • Thank you so much Man, that is working, the developer given correct IP details, now it working fine. – Praveen Jul 26 '17 at 12:55
  • We were so close! :-) – Federico Galli Jul 26 '17 at 16:08