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I have an old Cisco ATA 186, configured by an extincted Phone Service Company, it is password protected and on TFTP client mode.

I tried to reset it with IVR FACTRESET code (322873738#) but it ask for password before I can press * to confirm.

I called to Cisco Support but they cant help me because I haven´t a contract.

Is there another way to reset it?

Here is what I have found so far:

Q. How can I recover the ATA 186 if I forget the password?

A. There are two important passwords for ATA 186. One is the UIPassword, which protects access to the ATA web server interface. The other password is the EncryptKey, which protects access to the TFTP profile. If you forgot the value for the UIPassword but still have access to provision with TFTP, you can modify the UIPassword through TFTP. However, if you are not provisioning via TFTP, or you forgot both passwords, open a case with the Cisco TAC to further troubleshoot. Refer to Contact TAC to open a case.

Cisco ATA 186 FAQ and Common Issues

Alejandro-2988924
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2 Answers2

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Follow the steps to reset:

  • Power up the ATA

  • Make sure the ATA is NOT plugged into the network.

  • Plug an analogue phone into voice port one.

  • Lift the handset, and press the button on top of the ATA

  • You will be greeted by the American female darlek.

  • Dial 322873738#*
Sukhjinder Singh
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The ATA must be powered on and disconnected from network.

  • Connect an analog phone with full keypad (Unhooked)
  • Press the function button on the top of the ATA
  • Enter the following: 322873738#*​
  • Enter * to save
  • Hang Up

Notes: - you need to also hand up at the end - * (save) may require a little pause so try a second or 2 of delay between # and * or after the #* wait a little and give it another *

Overmind
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