2

I have a HP proliant DL380 gen 9 which was working just fine, but after a reboot both the USB keyboard and mouse are no longer detected after the legacy BIOS startup.

I tried to use them directly connected to the server, and to go through the iLO card, but it does not respond.

To me, I have to proceed to a factory reset, but maybe there is another way ?

ewwhite
  • 194,921
  • 91
  • 434
  • 799
willll
  • 205
  • 1
  • 4
  • 6
  • Are you using a [KVM switch](http://serverfault.com/questions/465883/hp-proliant-dl360-g7-hangs-at-power-and-thermal-calibration-screen/466340#466340)? What type of troubleshooting have you tried... For instance, have you tried a different keyboard and/or mouse? – ewwhite Nov 23 '15 at 19:26
  • Yes I am using a KVM, it worked fine until now, I will remove it from the equation. – willll Nov 23 '15 at 19:58
  • Which USB slots are in use? Sometimes front/back can make a difference, though normally only when flashing BIOS. – Matt Nov 23 '15 at 20:04

1 Answers1

2

Sometimes KVMs can be problematic on HP servers... Especially cheap KVM switches. Please check this post and follow the troubleshooting decision matrix:

HP ProLiant DL360 G7 hangs at "Power and Thermal Calibration" screen

Community
  • 1
ewwhite
  • 194,921
  • 91
  • 434
  • 799