I have recently started hosting a website on a famous provider paying for 1 years hosting. One day i had a problem and called cust.-care. What shocked me was, the person while advising me a solution, started telling names of my files, which are invisible to ftp even!!! Though i covered up my surprise, but i am still shocked. While talking i had further asked him to "check if my script within file is correct?", so that i can know whether they feel free to peep into the file also? But he stopped short of doing so saying that they don't have option for that (I don't know what is reality).
Google provides mail service for free, and still does not "see" your mails, and feels sufficiently humbled even for seeing them "mechanically" to select ads for us. Is it common for hosting providers to see our files? or should i look for change? Thanks.