My organisation delivers a number of applications via Citrix which on the whole works very well.
However, some applications require uploading of files from the users local Windows filesystem. The experience of this is very confusing for users. They do not realise that the file dialog invoked from a Citrix application is showing the Citrix server filesystem, and are understandably confused when they can't find their own documents.
Citrix does provide access to the local filesystem through drive mapping - C: becomes "C$ on Client(V:)". However, the My Documents shortcut then goes to the user folder on the server.
How have other people tackled this problem? Is there anyway to automatically map the My Documents link in the Citrix file dialog to %CSIDL_MYDOCUMENTS% on the client computer so the users don't have to navigate through this foreign looking file system?
We are using Citrix Presentation Server 4.5, but happy to hear about solutions that work on more recent versions since others may face the same challenge.
As if that wasn't fun enough, some of our users are on Macs. The C$ on Client mapping actually maps through to the root of the Mac filesystem, so it isn't a lost cause. Has anyone done anything smart for Mac clients in regard to this?