5

We have quite a few hp printers and I noticed now they all use the HP Universal printer driver which I added to the printer server (2003 serveR) but when someone on win7 64 bit tries to install the printer they still get an error that says no driver was found on the server for this printer.

I don't have any problems with our canon's and Dells but they supply a driver for each model unlike hp who is going to this universal driver route which frankly I don't like.

Dave M
  • 4,494
  • 21
  • 30
  • 30
Luma
  • 1,440
  • 4
  • 19
  • 31

3 Answers3

2

If you go to your Printer Properties and look on the 'Sharing' tab, you will find a button called "Additional Drivers". Click that. In that dialog you can add drivers for x86_64 and Itanium clients. HP publishes a Universal Driver for 64-bit as well.

In my experience, most HP printers do have model-specific drivers if you look for them.

sysadmin1138
  • 131,083
  • 18
  • 173
  • 296
  • when I got to that option it does not accept any of the INF's within the hp universal driver folder that I extracted (64 bit). – Luma Sep 23 '10 at 21:55
  • 1
    Follow sysadmin1138's steps while logged in as a domain admin (doesn't need to a domain admin but it needs a level of access higher than a regular user) on a Windows 7 64 bit computer. – PHLiGHT Sep 23 '10 at 22:24
  • If you actually read what I wrote you will see that the universal driver is not accepted by the server for that printer model. I need the actual printer driver instead of this universal driver but HP does not list it on it's website. – Luma Sep 24 '10 at 15:45
  • @Luma Then you should revise your question, it sounds like you're trying to figure out how to load 64-bit drivers on a 32-bit Server 2003 install, not trying to find drivers for a specific model of printer. – sysadmin1138 Sep 24 '10 at 16:05
2

You need to make sure that the driver versions for the x64 version are identical to those of the currently installed driver. You can't use the 5.5 x64 UPD with the 5.1 x86 UPD. They have to be identical. You also can't mix and match printer-specific drivers with a UPD for the same printer. Again, the drivers must match exactly other than platform architecture.

This isn't a limitation of the HP UPD, you'll run into this for any mixed-arch driver deployment on Windows.

MDMarra
  • 100,183
  • 32
  • 195
  • 326
0

Add HP Universal Printer driver of Win 7 on Win 2003? Problem adding Windows 7 64-bit print drivers to a 32-bit Windows 2003 print server

And for HP printer you can also use separate driver for each printer model.

Community
  • 1
Tanarri
  • 514
  • 2
  • 5
  • This does not answer my question. As a matter of fact the gentlement who left the second comment to the main question (PK) describes exactly what I am getting and no one has answered him either. – Luma Sep 24 '10 at 15:47