Hello and thank you Stackexchange team,
I am trying to integrate a business level Gsuites voice.google account with Salesmate.io CRM. The steps should be similar for other web CRM systems like salesforce, or Monday. Typical CRMs use a SIP protocols for skype, facetime, knowlarity, etc to integrate contact incoming and outgoing calling and mms history and context. Basically the phone version of Sales@business.com or support@ architecture.
google support case(s) Multiple cases suggests it is possible with Gsuites for paying businesses (which we are), but there is no syntax code examples, or architecture information I could find for voice.google.com. I would expext something along the lines of the following:
call:[number]@google.voice.com MMS:[number]@google.voice.com
Whatsapp uses https://web.whatsapp.com/send?phone=[number]
I've installed the google.voice app extension, but that isn't quite the same service. I am hoping someone has dug into the code a bit deeper and has some ideas on what to try. I'd be happy with just seeing "jane doe missed call" in the CRM or Called "John Smith 12/31/21" in the CRM contact log history.
