Introduction
If the keys of your keyboard are unresponsive or damaged, replacing the individual keys or the entire keyboard might be necessary.
This guide will lead you through replacing the keyboard of a Dell Latitude 7420.
Before starting, please ensure the device is turned off and disconnected from any adaptors or charging cables.
Likewise, use an anti-static band or mat when opening computers or handling components.
Tools
Parts
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Remove the eight, 7 mm screws from the back case using a Phillips #0 screwdriver.
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Use an opening pick or opening tool and work your way around the periphery of the base cover to separate it from the chassis.
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Using the Phillips #1 screwdriver, remove the five 5 mm screws securing the battery to the motherboard.
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Use a Phillips #00 screwdriver to remove the two 2.0 mm screws holding down the SSD cover.
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Remove the SSD cover.
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Use the pointed tip of a spudger to carefully push on each side of the connector and remove it from the socket.
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Remove the fan assembly.
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Use a Phillips #00 screwdriver to remove the single 2.5 mm screw from the audio board.
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Use a spudger or your fingernail to flip the black cover open.
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Slide the ribbon cable out from the ZIF connector.
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Remove the audio board.
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Remove the connectors to the system board.
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Place the tip of your opening tool under the edge of the connector, and pry the connector straight up from its socket.
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Use the tip of a spudger or your fingernail to flip up the small locking flaps from these ZIF connectors. Then, you can safely pull the cables out.
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Slide a thin, ESD-safe pry tool or tweezers under the wire until it's snug against the connector, and pry straight up from the board to disconnect these coaxial cables.
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To remove the blue connector, pull the cable away from the connector in the same direction that the individual wires are running.
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Lift the final connector up from the socket.
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Use a Phillips #00 screwdriver to remove two 4.0 mm screws from the I/O board.
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Remove the I/O board from the device.
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Use the tip of a spudger or your fingernail to flip up the small locking flap on the remaining cables. Then, you can safely pull them out.
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Pull the keyboard out from the chassis.
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To reassemble your device, follow these instructions in reverse order.