Torchwood/Recap/S2/E11 Adrift
A teenager named Jonah disappears, and seven months later, Sergeant Andy calls Gwen to ask if she knows what's going on. Also, he has feelings for her and didn't come to her wedding because of it. But being a regular Welsh lad, he doesn't angst about it and just wants to be mates with her.
After some thorough analysis, Tosh and Gwen realize that the Rift is spiking negatively, dragging people out of Cardiff.
Gwen bonds with Jonah's mom, instead of being at home with Rhys to talk about baby plans. Rhys is appropriately pissed off, but Gwen continues her investigation and realizes that dozens more people have gone missing recently.
She tries to tell Jack, but he tells her to let it go -- there's nothing they can do for those people or for their families. (She also walks in on Jack and Ianto making out. Naked. In the middle of the Hub.)
Ianto wants to help her without Jack finding out, so he lets her know about a lighthouse just off the coast of Cardiff. Andy tries to tag along, but Gwen sneaks off without him and discovers that all of the Rift victims are kept in a locked-down Torchwood lighthouse dungeon. Jonah is there, massively scarred and traumatized, having spent decades elsewhen before the Rift randomly spit him back out in his proper time.
Jack explains that it was the best he could do for the victims. He does care, but he knows that involving the families would be worse than just taking care of the victims and making them comfortable.
Gwen disagrees. She takes Jonah's mother to the lighthouse, and after some initial panic, the woman is reunited with her son. However, it also turns out that the victims spend 20 or more hours a day screaming continuously.
Jonah's mom never wanted that kind of closure, and she makes Gwen promise not to involve any more of the victims' families. Gwen goes home to Rhys for a proper dinner and a proper talk.