Workplace by Facebook

Workplace is an enterprise connectivity platform developed by Facebook, Inc. and includes the use of groups, instant messaging and a news feed. Development is led by Julien Codorniou, Vice President of Workplace, & Karandeep Anand, Head of Workplace.[1]

Workplace
Collaborative software
OwnerFacebook
Websitewww.workplace.com

History

Workplace was first announced on January 14, 2015.[2] It launched in beta as Facebook at Work before officially launching in October 2016.[3]

Facebook recognized the importance and need for a Workplace product in 2011,[4] when the company began using Facebook groups for business purposes internally for collaboration and communication. Alongside Facebook Messenger, these private groups helped Facebook employees work more efficiently together by reducing their reliance on email and other Software as a Service tools.

Workplace and Facebook

While Workplace accounts are set up and run separately[5] from Facebook accounts, Workplace benefits from much of the underlying technology that powers Facebook.

Data Centers: Workplace data is stored across 12 Facebook-owned data centers.[6]

AI: Workplace benefits from Facebook's AI research.[7][8] Workplace uses machine learning to sort the most relevant information in the news feed and make intelligent recommendations while 'downranking' less valuable information.[9]

Safety Check for Workplace: In October 2018, Workplace announced the launch[10] of Safety Check. Originally developed by Facebook engineers after the 2011 Japanese tsunami, Safety Check for Facebook is a way to let friends and family know you’re safe in a crisis, and check on others in the affected area. With Safety Check for Workplace, organizations can identify employees who may be affected by a crisis, send multiple modes of notification, and monitor responses. Safety Check was the most-requested feature from Workplace customers and has been activated by Delta Air Lines (during Hurricane Florence and the Hokkaido earthquake).

Reception

Workplace has an aggregated rating of 4 stars from 1,379 reviews on G2,[11] and an aggregated rating of 4 stars from 103 reviews on Gartner PeerInsights.[12] It has been praised as a tool for internal communication[13] and collaboration, but critics have noted that it lacks some project management functionality.[14]

Customers

Workplace is used by over 30,000 organizations.

As of March 2020, there are 5 million paying users[15], but the total number of users, both paid and unpaid, hasn't been disclosed.

Workplace for Good

Workplace for Good was launched in June 2018 to provide a free version of Workplace Premium for registered non-profits and staff of educational institutions.

Integrations

At the F8 Conference in May 2018, Workplace announced the launch[16] of the Integrations Directory[17] for Workplace Premium customers. This includes integrations with popular SaaS tools like Jira Cloud by Atlassian, Microsoft Sharepoint, ServiceNow, Adobe Sign, SurveyMonkey, Google Drive, Zoom and DropBox.[18]

See also
  • Collaboration software

References
  1. "Workplace by Facebook | What is it & Why Big Companies are Using it?". EMEA Tribune. 2020-07-18. Retrieved 2020-07-18.
  2. Alba, Davey (Jan 14, 2015). "'Facebook at Work' Launches So You Can Never Not Be on Facebook". Retrieved Jul 25, 2019 – via www.wired.com.
  3. "RBS becomes first bank in the world to launch Facebook At Work". www.rbs.com. Retrieved Jul 25, 2019.
  4. "Workplace by Facebook on the future of yours". Brunswick. Retrieved Jul 25, 2019.
  5. "How do I unlink my personal and work accounts? | Workplace Help Center | Facebook". www.facebook.com. Retrieved Jul 25, 2019.
  6. "Facebook Accelerates its Data Center Expansion". Mar 19, 2018. Retrieved Jul 25, 2019.
  7. Levy, Steven (Feb 23, 2017). "Inside Facebook's AI Machine | Backchannel". Retrieved Jul 25, 2019 – via www.wired.com.
  8. Shead, Sam. "Facebook Plans To Double Size Of AI Research Unit By 2020". Forbes. Retrieved Jul 25, 2019.
  9. "How using AI is making work more meaningful – Workplace Stories". web.archive.org. 2018-12-18. Retrieved 2020-07-31.
  11. "Workplace by Facebook Reviews 2019: Details, Pricing, & Features". G2. Retrieved November 11, 2019.
  12. Inc, Gartner. "Workplace by Facebook Enterprise IT Software Reviews | Gartner Peer Insights". Gartner. Retrieved Jul 25, 2019.
  13. "Workplace by Facebook". PCMag UK. Dec 12, 2017. Retrieved Jul 25, 2019.
  14. "Our Agency Tried Workplace by Facebook and Here's How it Went". Approach Marketing. Retrieved Jul 25, 2019.
  15. Dignan, Larry. "Workplace by Facebook passes 5 million paid users, launches Workplace Rooms, video conferencing enhancements". ZDNet. Retrieved 2020-07-18.
  16. "The power of Workplace integrations – interoperable, mobile, transparent and secure – Workplace Stories". web.archive.org. 2018-05-02. Retrieved 2020-07-31.
  17. "Integrations for Workplace". Workplace by Facebook. Retrieved Jul 25, 2019.
  18. "16 Best Time Management Apps to Skyrocket Productivity in 2019". Biz 3.0. 2019-06-02. Retrieved 2019-07-30.
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