Tessitura (software)

Tessitura is an enterprise application used by performing arts and cultural organisations to manage their activities in ticketing, fundraising, customer relationship management, and marketing. It refers to itself as "arts enterprise software".

Tessitura
Developer(s)Metropolitan Opera / Tessitura Network
Initial release2000
Stable release
15 / 2018-10-9 (2018-10-9)
Written inMicrosoft SQL Server, .NET, PowerBuilder
Operating systemWindows
Available inEnglish
TypeArts enterprise software
LicenseProprietary; site-based
Websitewww.tessituranetwork.com

History and business model

Tessitura was originally developed by and for the Metropolitan Opera of New York.

One of the aspects which distinguishes Tessitura from most other commercial software is the business model chosen by the Metropolitan Opera to commercialize what was originally custom software. The Metropolitan Opera maintains ownership of the intellectual property in the original software, but established a separate organization called Tessitura Network (as a not-for-profit corporation with 501(c)3 status under United States tax law) to manage the ongoing development and support of the system. The Tessitura Network now licenses users, handles management, maintenance and development of the system, and fosters an active exchange of best practices and knowledge sharing within the nonprofit arts and cultural sector. The Tessitura Network is effectively a cooperative enterprise, governed via a board elected by and from, and representative of, the licensees of the system.[1][2][3]

This business model has an obvious resonance with the not-for-profit and self-governing ethos of the arts community, and is one reason for the dominance Tessitura has rapidly achieved in the (deliberately restricted) market in which it operates–English-speaking, not-for-profit, arts organizations with a need for ticketing and fundraising systems.[1]

System functionality

The Tessitura system is designed to be flexible, customizable, and open, and therefore can be tailored for each organization. Functional areas include ticketing, fundraising, constituent relationship management, Web API, and marketing tools.

Notable users

In the United States

James Museum of Western and Wildlife Art (St. Petersburg, FL)

In Canada

In the UK

In Ireland

In Australia

In New Zealand

Notable former users

In the UK
gollark: I'm hoping iGPUs will get good enough in a few years for my GPU to become unnecessary.
gollark: Practically you need a GPU, if just a minimal one, but you don't need a graphics card. My CPU has no iGPU, you see.
gollark: GPU != graphics card.
gollark: You can play some text adventure over the serial port.
gollark: Strictly speaking it doesn't.

References
  1. Ravanas, Phillippe (Spring 2007). "Company Profile: A Quiet Revolution: The Metropolitan Opera Reinvents Client Relations Management". International Journal of Arts Management. HEC – Montréal – Chair of Arts Management. 9 (3): 78–87. JSTOR 41064943.
  2. "Tiny Dallas company Tessitura provides technology platform to the stars". Retrieved 7 March 2014.
  3. "Tessitura". The Ticketing Institute. 2015-05-09. Retrieved 2015-05-09.
  4. "Minnesota Zoo Upgrades to Tessitura". Minnesota Zoo. 2016-01-19. Retrieved 2019-04-14.
  5. "Donations through Spektrix grow almost 100% in a year". Retrieved 22 July 2020.
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