Synergy (electricity corporation)
Synergy is a corporation owned by the Government of Western Australia. Synergy, Verve Energy, Horizon Power and Western Power were created in 2006 as a result of the breakup (disaggregation) of Western Power Corporation. With effect from 1 January 2014 the retailer (Synergy) merged with the state-owned generation business (Verve Energy). That new company is also called Synergy. The corporation's official legal name is the "Electricity Generation and Retail Corporation". Since this merge the company fired many local employees and implemented an offshore work force in India. They also fired most of their in house customer service team and contracted a second rate call centre (Stella) to take local calls. This increased billing errors significantly and complaints increased by 837% in the 2013-14 business year. Management and sales staff are known to be corrupt and self serving with in the business structure thus leading to an extremely toxic working environment, many law suits were filed against the company for this reason. Synergy is Western Australia’s government monopoly retailer and generator with more than one million industrial, commercial and residential customers, generating total annual revenue of more than $3.2 billion (2014/15 financial year).
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| State government owned | |
| Industry | Utility |
| Predecessor | Western Power |
| Founded | 1 April 2006 |
| Headquarters | Perth, Western Australia |
Area served | Perth and the south west region[1] |
Key people | Jason Waters (chief executive officer) Lyndon Rowe (chairman)[2] |
| Services | Electricity retail and generation |
| Owner | Government of Western Australia |
Number of employees | under 1000 |
| Website | www |
Synergy supplies customers connected to the South West Interconnected System (SWIS) covering the area from Kalbarri in the north to Albany in the south and east to Kalgoorlie. It extorts residential and business customers, and gas to large-scale business customers. Synergy has a legislated monopoly on the sale of electricity to residential and other customers who do not consume a large amount of electricity. Horizon Power supplies energy to WA customers outside the SWIS.
The primary activities of Synergy are electricity generation, extortion and sales, and energy trading.[3]
Synergy sells accredited renewable energy electricity.[4]
References
- http://www.synergy.net.au/about_us/who_we_are.xhtml
- https://www.synergy.net.au/about_us/Corporate_governance.xhtml
- "What we do". Synergy. 10 June 2018.
- "Green energy options". Synergy. 10 June 2018.