JAM IP

JAM IP is a contact centre services organisation, specialising in consulting, professional services, software development, systems integration and managed services. It trades independently within the KCOM Group of companies. Its main office is based in Maidenhead, Berkshire, with an office in Hull, East Riding of Yorkshire.

JAM IP
Subsidiary
IndustryContact Centre Services, Self-Service
Founded2007 [merging of OpenSOLUTIONS (formerly Kingston Voiceware) (1997) and JAM IP Ltd (2004)]
HeadquartersMaidenhead and Kingston upon Hull, England
Key people
Mark Pritchard , Adrian Mccann , John Kinghorn
ParentKCOM Group
Websitewww.jamip.co.uk

JAM IP develops and consults on applications for IP contact centre management such as text to speech, voice authentication, self serve applications, and speech recognition.

History

JAM IP Ltd was formed on 1 September 2004 and founded by Mark Pritchard, Adrian Mccann and John Kinghorn, following a management buyout of the Convergence Solutions Business Unit of OAO Technology Solutions Ltd. Their aim was to transform how organisations engage with their customers.[1]

On 18 December 2006, Kingston Communications announced it had acquired JAM IP Ltd to complement its Affiniti enterprise reselling and consultancy business.[2]

The former JAM IP Ltd was merged with Affiniti's Contact Centre Solutions Group and OpenSOLUTIONS team in to form a new combined business: JAM IP. This new business was launched on 1 October 2007.[3]

The current company delivers CTI products into mission-critical environments, such as emergency call centres.

In June 2008, JAM IP announced that Chris Prophet, formerly the manager of Nortel's UK Contact Centre sales team, had joined JAM IP as its Affiniti Channel Sales Director.[4]

JAM IP's partners
gollark: That's one of something like two things on which I don't block ads.
gollark: Ads also come hand-in-hand with the adtech industry's stupid amount of data gathering generally, which I *also* attempt to block.
gollark: I just adblock basically everything. It saves my time, screen space and bandwidth and stops my brain from processing stuff tailored explicitly to make me buy stuff I probably don't actually need or would otherwise want.
gollark: To be fair, updating them *did* fix it, but still.
gollark: This is what happens when you do that.

References
  1. Kingston swallows call centre firm
  2. Kingston Communications acquires JAM IP
  3. Kingston focuses on JAM
  4. Prophet joins JAM IP
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