Greenway Health

Greenway Health, LLC is a privately-owned vendor of health information technology (HIT) including integrated electronic health record (EHR), practice management, and revenue cycle management solutions. Intergy, Greenway Health’s cloud-based EHR and practice management solution, serves ambulatory healthcare practices. The company has offices in Tampa, Florida; Alachua, Florida; and Carrollton, Georgia.[2] Greenway Health was formed in 2013 following Vista Equity Partners' acquisition and combination of three HIT vendors: Vitera Healthcare Solutions, SuccessEHS, and Greenway Medical Technologies.

Greenway Health, LLC
Private
IndustryHealth information technology
Founded2013
HeadquartersTampa, Florida
Key people
Richard Atkin (CEO)
ProductsElectronic health record
Revenue Cycle Management
Chronic care management
Revenue$378,000,000 (2014)[1]
Number of employees
1,400 (2019)
Websitewww.greenwayhealth.com

History

Greenway Health was formed from the combination of three healthcare solutions providers: Vitera Healthcare Solutions, SuccessEHS, and Greenway Medical Technologies by Vista Equity Partners in 2013. The services offered by each company date back many decades.

Medical Manager

The Medical Manager Corporation launched the first medical practice management software, Medical Manager, developed by Michael "Mickey" Singer in 1977.[3] Headquartered in Gainesville, Florida, Medical Manager had one of the largest installed bases of practice management software in the United States at the time of its sale to Vista.[4]

In April 2000, the Medical Manager software was adopted into the Smithsonian National Museum of American History in Washington, D.C., under the permanent research collection on information technology. Later the same year, Medical Manager Corporation was acquired by Healtheon, now known as Emdeon.[5]

Vitera Healthcare Solutions

Sage Software Healthcare, Inc., founded in 2000 after the purchase and rebranding of the Medical Manager software from Emdeon, provided electronic health records (EHR) and medical practice management software (PM) for healthcare providers. Products included Intergy, a suite of clinical, financial, reporting, and communication tools for healthcare providers. The company operated under the name Sage Software Healthcare, Inc., until November, 2011, when it was acquired by Vista Equity Partners for $320 million and renamed Vitera Healthcare Solutions. Sage Group originally purchased the software from Emdeon for $565 million in 2006.[4][6]

In June 2013, Vitera acquired the Birmingham-based EHR company, SuccessEHS, Inc. Products absorbed into the Vitera solutions portfolio included an EHR system, an electronic dental record (EDR) system, and a revenue cycle management and PM service.[7]

SuccessEHS

SuccessEHS, Inc., was founded in 1995 in Birmingham, Alabama, as a vendor of EHR and PM solutions with integrated medical billing services.[7]

Greenway Medical Technologies

Greenway Medical Technologies, founded in 1999, was an EHR vendor offering a flagship suite of HIT products known as PrimeSUITE. Greenway Medical Technologies held an initial public offering on February 2, 2012, but was taken private again in November 2013 when Vista Equity Partners fully acquired Greenway Medical and combined it with Vitera[8] and SuccessEHS, rebranding them as Greenway Health.[9]

Ransomware Attack

In April 2017, some Greenway cloud-based services customers using Intergy were unable to access patient records for about 3 weeks due to a ransomware attack. Then-CEO Scott Zimmerman announced on May 12, 2017, that all functionality had been restored.[10]

Office Closures

In October 2017, Greenway Health announced the closure of their Birmingham, Lake Mary, and Atlanta offices. Numerous layoffs were made at the company's Carrollton, Georgia, office. A total of 120 employees at the Atlanta and Carrollton locations were affected by the closures, which were completed by the end of January 2018.[11] The closures were in an effort to unify operations in the Tampa office, thus making Tampa the new headquarters location.[12] Many of the impacted employees were given the opportunity to relocate to one of the three remaining offices.[13]

Department of Justice Settlement

On February 6, 2019, Greenway Health was ordered to pay $57.25 million to resolve allegations in a complaint filed by the United States under the False Claims Act alleging that Greenway caused its users to submit false claims to the government by misrepresenting the capabilities of its EHR product “Prime Suite” and providing unlawful remuneration to users to induce them to recommend Prime Suite.[14][15]

In its complaint, the government contends that Greenway falsely obtained 2014 Edition certification for its product Prime Suite when it concealed from its certifying entity that Prime Suite did not fully comply with the requirements for certification.  Among other things, Greenway’s product did not incorporate the standardized clinical terminology necessary to ensure the reciprocal flow of information concerning patients and the accuracy of electronic prescriptions.  Greenway accomplished its deception by modifying its test-run software to deceive the company hired to certify Prime Suite into believing that it could use the requisite clinical vocabulary. Additionally, in order to be eligible to receive incentive payments, healthcare providers were required to meet certain targets for EHR-related activities.  For example, at certain times providers were required to provide patients with clinical summaries following office visits.  In its complaint, the government further alleges that Greenway was aware that an earlier version of Prime Suite, which was certified to 2011 Edition criteria, did not correctly calculate the percentage of office visits for which its users distributed clinical summaries and thereby caused certain Prime Suite users to falsely attest that they were eligible for EHR incentive payments.  Greenway refrained from rectifying this error in order to ensure that its users would receive incentive payments.  As a result, numerous users of this earlier version of Prime Suite falsely attested that they were eligible for EHR incentive payments when, in fact, they had not met all necessary use requirements.[14][15]

Finally, the government also alleged that Greenway violated the Anti-Kickback Statute by paying money and incentives to its client providers to recommend Prime Suite to prospective new customers.[14][15]

Awards
  • Greenway Health was recognized by KLAS Research as the 2019 Category Leader for Ambulatory RCM Services. It was the second year in a row Greenway Health earned the top ranking.[16][17]
  • KLAS Research named Greenway Health’s Intergy the Most Improved Physician Practice Product for mid-sized providers (11-75) in its 2019 Best in KLAS: Software & Services report.[18]
  • Intergy was also named the Most Flexible EMR by Business News Daily in its Best Electronic Medical Record (EMR) Software of 2020 report, as well as the Best Customizable Practice Management Software.[19][20][21]
  • Additionally, Intergy ranked fifth by readers of Medical Economics in the publication’s Top EHR Systems of 2019 list.[22]
  • Intergy was also included in Capterra’s 2019 Top 20 EMR Software report of the most popular EHR and software products.[23]
  • Greenway’s products achieved 2015 Office of the National Coordinator for Health Information Technology (ONC) Health IT certification and have been tested and certified by Drummond Group, an Authorized Certification Body (ACB).[24]
  • In March 2015, Greenway Health was named one of the "Top 10 Innovative Technology Companies in Georgia." Recipients were selected by the Technology Association of Georgia (TAG).[25]
  • Healthcare Informatics Most Interesting Vendor, presented in May 2014, to Greenway Health after its 2013 merger and acquisition of PeopleLYNK, and because of its shift to focus on population health.[26]
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References
  1. "2014 HCI 100". Retrieved March 25, 2015.
  2. "Greenway Health". Retrieved June 27, 2017.
  3. Chun, Diane; Adelson, Jeff (December 18, 2005). "The ups, downs of Mickey Singer". The Gainesville Sun. Retrieved March 25, 2015.
  4. "Sage Practice Management Software Sold At Big Loss". Retrieved March 25, 2015.
  5. Ferradaz, Irene (April 5, 2000). "Medical Manager to join Smithsonian". Gainesville Sun. Retrieved March 25, 2015.
  6. "Vitera Healthcare Solutions". Retrieved March 25, 2015.
  7. "Vitera Healthcare Solutions Announces Acquisition of SuccessEHS". Business Wire. Tampa, FL. June 17, 2013. Retrieved March 25, 2015.
  8. "Vitera Healthcare Solutions and Greenway Medical Technologies Combine". Business Wire. Carrollton, GA and Tampa, FL. November 4, 2013. Retrieved March 25, 2015.
  9. "All Data Is Human Data". Retrieved March 25, 2015.
  10. "Greenway Facts". Retrieved May 26, 2017.
  11. "WARN Website Data Listings - Georgia Department of Economic Development". Retrieved December 20, 2017.
  12. "Contact Us - Greenway Health". Retrieved February 8, 2018.
  13. "UPDATED: Tampa health IT company lays off 120 in Georgia". Retrieved July 24, 2018.
  14. "Electronic Health Records Vendor to Pay $57.25 Million to Settle False Claims Act Allegations". www.justice.gov. 2019-02-06. Retrieved 2019-02-11.
  15. Today), Brad Heath (USA. "Complaint". www.documentcloud.org. Retrieved 2019-02-11.
  16. "2019 Category Leader Ambulatory RCM Services". klasresearch.com. Retrieved 2019-12-04.
  17. "2019 Category Leader Ambulatory RCM Services". klasresearch.com. Retrieved 2019-12-04.
  18. "Epic, Impact Advisors and Premier Win 2019 Overall Best in KLAS". klasresearch.com. Retrieved 2019-12-04.
  19. "Most Flexible EMR System". www.businessnewsdaily.com. Retrieved 2019-12-04.
  20. "The Best Electronic Medical Record (EMR) Software of 2020". www.businessnewsdaily.com. Retrieved 2019-12-04.
  21. "Best Customizable Practice Management Software". www.businessnewsdaily.com. Retrieved 2019-12-04.
  22. Mazzolini, Chris (2019-10-03). "Physicians choose their top 7 EHR systems of 2019". Medical Economics. Retrieved 2019-12-04.
  23. "Best Electronic Medical Records Software | 2019 Reviews of the Most Popular Tools & Systems". www.capterra.com. Retrieved 2019-12-04.
  24. "2015 Edition Health IT – Drummond Group". Retrieved 2019-12-04.
  25. "Greenway Health Named a TAG Top 10 Innovative Technology Company". Business Wire. Carrollton, GA. March 12, 2015. Retrieved March 25, 2015.
  26. Perna, Gabriel (March 29, 2014). "Most Interesting Vendor: Greenway Health: Starting the Shift to Population Health". Healthcare Informatics. Retrieved March 25, 2015.
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