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I am having severe internet issues with no particular cause (that I can find). My average download speed was around 8Mbps on ADSL2+ during peak hours (I live in Australia without NBN) and I was perfectly fine with that. My ping was generally sitting around 20-30ms.
Now my average speed is 0.8Mbps and my ping ranges from 100 - 500ms and at some points I can't load web pages because it times out. These are the things I have tried:
- Isolating the phone connection points (disconnecting the daisy chain of phone lines that ran through my house) after trying the other points
- Changing modems 3 times (using old ADSL one and neighbours expensive one as well as my one)
- Hard resetting all the routers and re-entering all the settings again based on what ISP gave me
- Switching phone lines and CAT cables as well as attempting wireless connections.
- Turning off all other devices
I had an IT guy come out to try and see if he could sort the issue but he literally told me to mess around with the router settings which is what I have been doing for the last week. No indication of what to change. I showed him my speeds and he told me my down stream speed was good. He ran a few speed tests with results around 0.5Mbps and 250ms latency and just left without telling me what was wrong or whether it was a problem with my devices.
My downstream rates are around 10 000 - 15 000 Kbps but my downloads are extremely bad. Can someone help me with this situation?
1Call your ISP tech support. – DavidPostill – 2014-09-25T07:44:18.847
"My downstream rates are around 10 000 - 15 000 Kbps but my downloads are extremely bad." Are you reading this information from your modem's signal page? Can you post the other details, such as SNR/Noise Margin, and Attenuation? Does your neighbour have the same problem? – cloneman – 2014-09-25T07:45:11.377
@DavidPostill I did and they were the ones who sent out the techy. It cost $250 for him to tell me nothing. – GoodPie – 2014-09-25T07:45:25.367
@cloneman I am unsure how to test these things (I barely know anything about networking) but my neighbour isn't having this issue but is with a different ISP (It is the same line so I don't think it matters). I don't know about my other neighbour because they are some what hostile. The downrates I was talking about are from my Router statistics page. The download speeds are the results of a speed test. – GoodPie – 2014-09-25T07:50:05.030
See http://www.kitz.co.uk/adsl/troubleshooting.htm and read the various links on the left. http://www.kitz.co.uk/adsl/frogstats.php shows you how to get line stats from your modem.
– DavidPostill – 2014-09-25T07:55:38.207http://www.kitz.co.uk/adsl/linestats.htm – DavidPostill – 2014-09-25T07:56:36.413
If your neighbour has the same problem, then there's a very good chance the DSLAM (ISP's local neighbourhood equipment) is congested or defective. Your ISP is not supposed to charge you for a service call unless they can prove the service works properly after replacing your modem or fixing an inside wiring issue.If they are blaming your router, they still have to show you a working connection when Pc is connected directly to the modem – cloneman – 2014-09-25T08:02:26.777