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I administer a small office who have their own domain and email accounts. for the past 1 week I have had problems with sending emails from a single account and from a single pc.
The error I get in microsoft's outlook 2013 is 0x800CCC13 "Cannot connect to the network"
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After searching for a bit, people suggested that I should recreate the profile. I have tried doing that, but the problem came back to haunt be 2 days later.
To verify that the problem is not on the email server's end, I recreated the specific account in another computer and I can send and receive emails normally from that one.
So it must be something wrong within the specific computer / user account.
Do you know anything else I should try in order to fix this ?
Thank you for your help.
@nass, have you checked connection status ? – pun – 2015-07-30T10:17:03.400
(First off, which profile? The user profile, or the Outlook profile?... though, either way...) If you recreated the profile, and the problem came back it seems to point at a problem with the operating system. Is re-imaging the machine an option? That's probably going to be the quickest, least painful way to fix this problem. – HopelessN00b – 2014-03-28T01:15:36.120
Are you running outlook 2013 against exchange 2010? Do you have an attiional POP or IMAP acoount in the same outlook profile? Check out and see if this KB aricle from MS describes your situation. http://support.microsoft.com/kb/2397593
– G Koe – 2014-03-28T02:13:30.577@GKoe hi there. My situation is similar, yes, but I don't connect to an exchange server. In fact to manage the email accounts I connect to a cpanel interface so I presume the email server is running on linux - probably sendmail , too. – nass – 2014-03-28T10:33:37.497
@HopelessN00b I was referring to the outlook profile, which I add in
control panel -> mail (outlook 2013)
. Re-imaging is not an option unfortunately. The funny thing is that in several other office installations I have not had this problem occuring. – nass – 2014-03-28T10:38:16.363Since it worked on another computer, have you tried a repair install of Outlook of the computer that isn't working? – CharlieRB – 2014-03-28T12:49:43.797
@CharlieRB should I do an office repair ? or otherwise how do I repair outlook only? is there a command line solution you had in mind? Because there is no individual repair feature for outlook. only the whole of office can be repaired. – nass – 2014-04-02T12:55:12.593
Sorry, I wasn't clear about that. Do the Office Repair. – CharlieRB – 2014-04-02T13:16:09.353
@CharlieRB nope.... this did not solve the problem – nass – 2014-04-02T14:44:47.813