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I have an odd problem and I'm not entirely sure who, if anyone, is responsible for getting it fixed. Here is my situation: I have rented a dedicated server from Hetzner. They have provided a server with an IP in the 'newly' freed 5.* range. T-Mobile USA apparently feels free to use my IP address for internal hardware (routers usually, though it seems to change based on where in the country you try).
My users say: "All other websites on the internet work. It's not my fault."
T-Mobile says: "We don't have a contract with you. We aren't going to help you."
Hetzner says: "It's not our fault T-Mobile uses your IP."
I'm a bit at a loss at what my next step should be to get this issue resolved. Isn't there some sort of ruleset internet providers are supposed to play by ? What can I do about it ? Is there a place to report that kind of issue ? It seems like T-Mobile is quite clearly at fault here, and quite clearly unwilling to fix the issue (and forum posts suggest that it has been an ongoing issue for ~2 years), and I can't exactly ask potential users to open tickets with their ISP for us (plus, even if I did, they couldn't see it, since they cant go to my website).
Hope this place is appropriate for the question, kind of hard to tell what goes where on SE.
Does anyone here use T-Mobile USA and if so can they confirm whether or not this is still an issue? (feel free to use raspbian.org as a target for test pings/traceroutes) – plugwash – 2016-12-07T15:07:45.067
1Can your hosting provider give you a different ip/range? – Brian Adkins – 2014-01-12T23:50:28.947
I think the most straightforward way would be to find T-mobile customers willing to complain to T-mobile that it is blocking access to your services. --- Did not you find existing users of your services encountering the problem with T-mobile? – pabouk – 2014-01-13T00:19:07.430
Apparently due to location routing, changing our IP range is not possible, and it also is not possible to simple get a new server with an IP guaranteed not to be in that range (I'm guessing they are 'out' of old ones).
We have made attempts to get old users who use our website from home via cable to complain but the response has been less than ideal as you can imagine. – Torque – 2014-01-13T01:17:43.507
You are a customer of Hetzner. If they purchase the range from T-Mobile then only they can resolve this problem. – Ramhound – 2014-01-13T11:58:49.583
They have not purchased anything nor even have any relation to T-Mobile. – Torque – 2014-01-13T12:20:16.473