3
I am having an extreme problem with my network adapter. I recently discovered that my onboard ethernet adapter was somehow incompatible with Windows 7 Ultimate x64.
Yesterday, I got a brand new wired network card. After installing it in the PCI-E 1x slot I started my computer up.
I checked my network, and as I was expecting to see a "Connected to Network" message. I got a message in my connections that I was connected, but it was to "Unidentified Network" with "No Internet Access." I rebooted, just to get a "No connections Available" message in my connections box.
In the Network and Sharing Center I had a message saying to plug in an ethernet cable. Obviously, I had already done this. I tried with another cable, even directly connecting it to the cable modem itself (I originally had it connected to port 1 on a Cisco Valet.)
I even tried resetting the "TCP/IP" stack, also to no avail. After letting the computer down for a while, I booted back into Windows 7, and what do you know, "Unidentified Network, No Internet Access." After tinkering around some more, like setting the IP up, it went back to "Network cable unplugged."
I am now not knowing what to do. I also tried other things like:
Restarting
Switching Cables
Disabling and Re-Enabling
Updating Drivers (all were up to date!)
All to no avail. Thank you for all of your answers, and I would be glad to provide more information, Scott
P.S. I am only 12, so please do not get mad if there is an obvious answer!
UPDATE:
I've removed all image links, but here's the Cmd for netstat -rn on the Laptop which works:
Microsoft Windows [Version 6.1.7601] Copyright (c) 2009 Microsoft Corporation. All rights reserved. C:\Users\NCS Customer>netstat -rn =========================================================================== Interface List 43...3e 4b d6 f8 3f 9e ......Microsoft Virtual WiFi Miniport Adapter 42...1c 4b d6 0f 92 d7 ......Bluetooth Device (Personal Area Network) #10 40...70 71 bc 4f 95 ca ......Atheros AR8131 PCI-E Gigabit Ethernet Controller # 9 11...1c 4b d6 f8 3f 9e ......Atheros AR9285 Wireless Network Adapter 44...7a 79 05 f1 49 1e ......Hamachi Network Interface 1...........................Software Loopback Interface 1 49...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter 48...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter #4 14...00 00 00 00 00 00 00 e0 Teredo Tunneling Pseudo-Interface 50...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter #2 51...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter #5 61...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter #3 =========================================================================== IPv4 Route Table =========================================================================== Active Routes: Network Destination Netmask Gateway Interface Metric 0.0.0.0 0.0.0.0 5.0.0.1 5.241.73.30 9256 0.0.0.0 0.0.0.0 192.168.1.1 192.168.1.136 25 5.0.0.0 255.0.0.0 On-link 5.241.73.30 9256 5.241.73.30 255.255.255.255 On-link 5.241.73.30 9256 5.255.255.255 255.255.255.255 On-link 5.241.73.30 9256 127.0.0.0 255.0.0.0 On-link 127.0.0.1 306 127.0.0.1 255.255.255.255 On-link 127.0.0.1 306 127.255.255.255 255.255.255.255 On-link 127.0.0.1 306 192.168.1.0 255.255.255.0 On-link 192.168.1.136 281 192.168.1.136 255.255.255.255 On-link 192.168.1.136 281 192.168.1.255 255.255.255.255 On-link 192.168.1.136 281 224.0.0.0 240.0.0.0 On-link 127.0.0.1 306 224.0.0.0 240.0.0.0 On-link 5.241.73.30 9256 224.0.0.0 240.0.0.0 On-link 192.168.1.136 281 255.255.255.255 255.255.255.255 On-link 127.0.0.1 306 255.255.255.255 255.255.255.255 On-link 5.241.73.30 9256 255.255.255.255 255.255.255.255 On-link 192.168.1.136 281 =========================================================================== Persistent Routes: Network Address Netmask Gateway Address Metric 0.0.0.0 0.0.0.0 5.0.0.1 Default =========================================================================== IPv6 Route Table =========================================================================== Active Routes: If Metric Network Destination Gateway 1 306 ::1/128 On-link 14 58 2001::/32 On-link 14 306 2001:0:4137:9e76:14d7:3516:3f57:fe77/128 On-link 44 276 2620:9b::/96 On-link 44 276 2620:9b::5f1:491e/128 On-link 44 276 fe80::/64 On-link 11 281 fe80::/64 On-link 14 306 fe80::/64 On-link 14 306 fe80::14d7:3516:3f57:fe77/128 On-link 11 281 fe80::4cf9:7e9b:e70d:857f/128 On-link 44 276 fe80::504a:2f89:a560:9715/128 On-link 1 306 ff00::/8 On-link 14 306 ff00::/8 On-link 44 276 ff00::/8 On-link 11 281 ff00::/8 On-link =========================================================================== Persistent Routes: If Metric Network Destination Gateway 0 4294967295 2620:9b::/96 On-link =========================================================================== C:\Users\NCS Customer>
This is the arp -a command on the laptop:
Microsoft Windows [Version 6.1.7601] Copyright (c) 2009 Microsoft Corporation. All rights reserved. C:\Users\NCS Customer>netstat -rn =========================================================================== Interface List 43...3e 4b d6 f8 3f 9e ......Microsoft Virtual WiFi Miniport Adapter 42...1c 4b d6 0f 92 d7 ......Bluetooth Device (Personal Area Network) #10 40...70 71 bc 4f 95 ca ......Atheros AR8131 PCI-E Gigabit Ethernet Controller # 9 11...1c 4b d6 f8 3f 9e ......Atheros AR9285 Wireless Network Adapter 44...7a 79 05 f1 49 1e ......Hamachi Network Interface 1...........................Software Loopback Interface 1 49...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter 48...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter #4 14...00 00 00 00 00 00 00 e0 Teredo Tunneling Pseudo-Interface 50...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter #2 51...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter #5 61...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter #3 =========================================================================== IPv4 Route Table =========================================================================== Active Routes: Network Destination Netmask Gateway Interface Metric 0.0.0.0 0.0.0.0 5.0.0.1 5.241.73.30 9256 0.0.0.0 0.0.0.0 192.168.1.1 192.168.1.136 25 5.0.0.0 255.0.0.0 On-link 5.241.73.30 9256 5.241.73.30 255.255.255.255 On-link 5.241.73.30 9256 5.255.255.255 255.255.255.255 On-link 5.241.73.30 9256 127.0.0.0 255.0.0.0 On-link 127.0.0.1 306 127.0.0.1 255.255.255.255 On-link 127.0.0.1 306 127.255.255.255 255.255.255.255 On-link 127.0.0.1 306 192.168.1.0 255.255.255.0 On-link 192.168.1.136 281 192.168.1.136 255.255.255.255 On-link 192.168.1.136 281 192.168.1.255 255.255.255.255 On-link 192.168.1.136 281 224.0.0.0 240.0.0.0 On-link 127.0.0.1 306 224.0.0.0 240.0.0.0 On-link 5.241.73.30 9256 224.0.0.0 240.0.0.0 On-link 192.168.1.136 281 255.255.255.255 255.255.255.255 On-link 127.0.0.1 306 255.255.255.255 255.255.255.255 On-link 5.241.73.30 9256 255.255.255.255 255.255.255.255 On-link 192.168.1.136 281 =========================================================================== Persistent Routes: Network Address Netmask Gateway Address Metric 0.0.0.0 0.0.0.0 5.0.0.1 Default =========================================================================== IPv6 Route Table =========================================================================== Active Routes: If Metric Network Destination Gateway 1 306 ::1/128 On-link 14 58 2001::/32 On-link 14 306 2001:0:4137:9e76:14d7:3516:3f57:fe77/128 On-link 44 276 2620:9b::/96 On-link 44 276 2620:9b::5f1:491e/128 On-link 44 276 fe80::/64 On-link 11 281 fe80::/64 On-link 14 306 fe80::/64 On-link 14 306 fe80::14d7:3516:3f57:fe77/128 On-link 11 281 fe80::4cf9:7e9b:e70d:857f/128 On-link 44 276 fe80::504a:2f89:a560:9715/128 On-link 1 306 ff00::/8 On-link 14 306 ff00::/8 On-link 44 276 ff00::/8 On-link 11 281 ff00::/8 On-link =========================================================================== Persistent Routes: If Metric Network Destination Gateway 0 4294967295 2620:9b::/96 On-link =========================================================================== C:\Users\NCS Customer>
This is the non working desktop for natstat -rn:
Microsoft Windows [Version 6.1.7601] Copyright (c) 2009 Microsoft Corporation. All rights reserved. C:\Windows\system32>netstat -rn =========================================================================== Interface List 11...00 a1 b0 00 02 14 ......VIA Velocity-Family Gigabit Ethernet Adapter 1...........................Software Loopback Interface 1 12...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter =========================================================================== IPv4 Route Table =========================================================================== Active Routes: Network Destination Netmask Gateway Interface Metric 127.0.0.0 255.0.0.0 On-link 127.0.0.1 306 127.0.0.1 255.255.255.255 On-link 127.0.0.1 306 127.255.255.255 255.255.255.255 On-link 127.0.0.1 306 224.0.0.0 240.0.0.0 On-link 127.0.0.1 306 255.255.255.255 255.255.255.255 On-link 127.0.0.1 306 =========================================================================== Persistent Routes: Network Address Netmask Gateway Address Metric 0.0.0.0 0.0.0.0 192.168.1.1 Default =========================================================================== IPv6 Route Table =========================================================================== Active Routes: If Metric Network Destination Gateway 1 306 ::1/128 On-link 1 306 ff00::/8 On-link =========================================================================== Persistent Routes: None C:\Windows\system32>
Now here is the desktop with the arp -a command:
Microsoft Windows [Version 6.1.7601] Copyright (c) 2009 Microsoft Corporation. All rights reserved. C:\Windows\system32>netstat -rn =========================================================================== Interface List 11...00 a1 b0 00 02 14 ......VIA Velocity-Family Gigabit Ethernet Adapter 1...........................Software Loopback Interface 1 12...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter =========================================================================== IPv4 Route Table =========================================================================== Active Routes: Network Destination Netmask Gateway Interface Metric 127.0.0.0 255.0.0.0 On-link 127.0.0.1 306 127.0.0.1 255.255.255.255 On-link 127.0.0.1 306 127.255.255.255 255.255.255.255 On-link 127.0.0.1 306 224.0.0.0 240.0.0.0 On-link 127.0.0.1 306 255.255.255.255 255.255.255.255 On-link 127.0.0.1 306 =========================================================================== Persistent Routes: Network Address Netmask Gateway Address Metric 0.0.0.0 0.0.0.0 192.168.1.1 Default =========================================================================== IPv6 Route Table =========================================================================== Active Routes: If Metric Network Destination Gateway 1 306 ::1/128 On-link 1 306 ff00::/8 On-link =========================================================================== Persistent Routes: None C:\Windows\system32>
And for arp -a it comes back with an err saying no ARP entries found.
Thanks for all the help!
Did you install the driver for the new card? – Shinrai – 2012-06-19T17:47:59.910
Yes. I also tried that. All drivers are up to date. – Scott Larimer – 2012-06-19T17:50:00.577
You seem to have access to the network on some other computer, you should compare that computers settings (specifically IP, netmask and gateway (dns)) and post them here. Can you ping your router? cmd.exe ->
ping xxx.xxx.xxx.xxx
xx.. being your routers IP. Do not reuse the same IP on different network-devices, but use the same subnet (like 192.168.0.x) and subnetmask like (255.255.255.0). – Baarn – 2012-06-19T18:42:00.320I edited your question to make it a bit more readable, feel free to revert the changes or edit it again. Welcome to Superuser btw ;) – Baarn – 2012-06-19T18:52:06.750
Thank you! Also, I don't have enough rep. I can't post images, but I could post them on a site like Imgur and link to them! – Scott Larimer – 2012-06-19T19:04:52.950
No, don't need images.
Open a Cmd window and type
netstat -rn
. Cut and paste the output into your question (your mouse may not work here use the right-click menu andctl-c
) surrounded by <pre></pre> tag pair. Do the same forarp -a
– starbolin – 2012-06-19T19:26:10.167In your network connection propertied tab turn of IPv6. Reset your router anytime you change cables or reset windows. In Device Explorer does you network device show up and is it working? In your network connection propertied tab turn of IPv6. – starbolin – 2012-06-19T19:35:06.973
For your first comment, I am on that now. For your second comment : The first thing: HOW?!?! After trying to do that, I couldn't click uninstall. The second: I always do that. And third: Yes. It shows the network adapter working properly. – Scott Larimer – 2012-06-19T19:43:26.010
@ScottLarimer -- Do you have a Dial-Up Connection? Because this thing
Unidentified Network
is very obvious for me, and others with Dial-Up connection. – Asif – 2012-06-19T20:35:53.540@Asif No. It is Comcast/Xfinity Cable Broadband internet. – Scott Larimer – 2012-06-19T20:37:47.207
This is above my head than sorry..may this helps you.
– Asif – 2012-06-19T20:40:42.470@Asif Sorry, I have tried this to no avail. – Scott Larimer – 2012-06-19T20:43:56.917