3
Thanks for taking the time.
My problem- I am a Canadian (with Canadian laptop) presently in Berlin. For some reason I am having repeated connectivity problems --
At my flat I cannot connect via WIFI, although I was able to originally. Phone company said it was a problem with IP numbers (that my roommate and myself were being assigned the same IP), and had me manually change my IP address. This seemed to solve the problem a few times but has ceased to work as a workaround. I can now only connect with cable. The phone company wont help so much as I am on Mac.
(Incidentally.. my roommate also con only connect though cable now which is causing stress as we constantly haggle over it.)
Weirder - I now also cannot connect to FTP on my sites. I connect through Forklift and I keep getting "connection refused". I also cannot connect to cPanel through a browser, although I can land on the sites.
I contacted my host (HostGator) and after 2 hours I got nowhere..
I ran a trace-route from the server to your IP and the connection appears
to be timing out after this hop: 88.79.29.62 (88.79.29.62) 129.603 ms
132.748 ms 129.159 ms It looks like there could be a network problem
between the server and your IP. Unfortunately, this is out of HostGator's
control. However, these types of issues generally resolve quickly
and I can assure you that the server is working correctly and the
site is loading for me.
(1:32:23pm) Kristan This has been an ongoing problem over the past week or so..
I thought it might resolve but it has not. I am also accessing from multiple locations
- my apartment + cafes + girlfriends place with no luck .. And the site *is* loading
for me.. that was not the problem.
So I don't know what is going on. I can land on my pages, but I cannot reach them with FTP. I have turned off my Firewall, and I am not connecting with a proxy. HostGator gave me this link
http://cpanel.one4ward.com
Which works .. but I'll die if I have to work through the cPanel File Manager instead of Forklift/Coda.
HostGator also said this
Karen M. Your firewall is limiting the ports that the cpanel and whm are using. This will make them timeout or fail to connect.
(After I had turned my Firewall off)
(2:14:16pm) Karen M. You will need to allow the ports access in the firewall. You may need to contact your ISP and ensure they are not blocking these ports as well.
(Although I am moving between multiple ISPs)
(2:23:30pm) Karen M. Specifically these will be, 2082, 2083, 2086, 2087, 2095, 2096
But I cannot negotiate.. I have no private ISP. And this is happening in multiple locations, so I somehow doubt the explanation.
Also - I had been able to connect previously without problem, even when my firewall was on.. so I'm not sure about the whole firewall explanation. This problem appeared slowly (with wifi problems at home) and increased over the last two months until I am at the point I am now (with the whole FTP thing)
So.. does anyone have any ideas what may be going on or how I can troubleshoot it/fix it?
Thank you in advance / Danke schoen im voraus!
3Is it possible those multiple locations all have the same provider who is blocking ports? I can go to any house in my neighborhood and the odds are there are only 2 providers. Your host can be anywhere in the world, but your provider might be a monopoly in your town. following that logic, have you checked to ensure those ports aren't blocked? – horatio – 2011-11-23T15:59:55.150
1If you change the FTP server to a non-standard port, can you access it? – Ƭᴇcʜιᴇ007 – 2011-11-23T16:02:34.943
Horatio - I hear you.. but I am in Berlin and we are talking about spots on different sides of the city. Also there is the fact that it used to work. But is there any way I can check what ports a provider blocks without calling them? (I am not "the cardholder" on any of these accounts.) – Kristan Smith – 2011-11-23T16:44:36.063
techie007 - I have never done that before. Through cpanel I can access FTP options and view the port#, but there doesn't seem to be a way to manually change the port. I can change it on Forklift of course, but I assume I would have to change it on the server too, yes? Sorry for my inexperience, is there something I am missing? I would like to try this as a troubleshoot -- – Kristan Smith – 2011-11-23T16:58:27.257
my roommate also con only connect though cable now, then I assume it's not related to your computer having been used in Canada? Or is (s)he from Canada too? – Arjan – 2011-12-03T09:05:26.287
I think there's multiple issues here. One with the router, one with the FTP connection. Also, you've had connectivity issues in the past- were they fixed? – Journeyman Geek – 2011-12-03T10:20:14.357
Thanks for the continued help.. I have had issues in the past, but they were at cafes and such so the solution was just to move on. This was the first long term prob.
The roomie had others there in the past - 2 laptops on wifi - it was never a problem before apparently. – Kristan Smith – 2011-12-05T12:34:42.447