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I have cable internet through Charter with a wireless router and every now and then the connection will either be extremely slow or non-existent. Right now, both my laptops are saying that they are connected, but I am not able to access any web page. In the past I have been able to just unplug the modem and/or the router and the connection will be restored. I have already tried this twice today with no results.
What else can I do or check to get this resolved myself? I'd rather not have to have a technician come out and be charged $$ for it.
1I had charter, and if the problem is with their equipment (you rent the modem or cable coming into the house is poor) you won't be charged. – Joel Coehoorn – 2010-09-14T17:18:26.203
No ISP will charge you for the cable on the street or rented/leased equipment. You will always get charged for IW (inside wiring), your own equipment, or NTF calls. – MaQleod – 2010-09-14T23:10:39.583
I'm talking about the fee they charge for sending a technician to your home. It's about $20 or something. And the problem is my wireless router, because I can get a connection with no problem when plugging my laptop directly into the modem. – Erich Wahl – 2010-09-15T12:33:14.627