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I seem to be getting ~400 Kbps download speed here, and ~700 Kbps upload (yes, they're both rubbish). Does this seem wrong to anyone, and what could be causing it (apart from the 'acceptable' things like distance from exchange etc.)
Edit #1:
To Clarify, my sync speeds are: Downstream Rate : 432 Kbps Upstream Rate : 756 Kbps
I am currently plugged directly into the test socket on my BT my master socket. I have no other devices except my PC connected.
Edit #2:
Spoke to O2 last night and have ended up switching my current Linksys router for O2 wireless box (which doesn't allow ASCII WEP keys, grumble grumble). Strangely, just switching the router for the O2 boosted my download sync to ~550 Kbps. Anyway, the man on the phone adjusted my noise threshold (apparently to make it make it match a 2meg profile) and I'm now getting ~1100 Kbps. I have been advised to check the line stability over the next few days though.
I'm still being told that 1100 Kbps is acceptable for a 2 meg quoted line - apparently an actual speed of 30% the quoted speed is the official start of when a line is 'unacceptable' and warrants remedial action. Seems a bit low to me!
Edit #3:
Finally spoke to BT who performed the line noise check, but couldn't find a problem. They arranged for an engineer to visit. The Engineer has confirmed there is a problem with the line that originates outside the property, and wandered off to the exchange. 'It'll just start to work sometime over the next few days and someone will call to confirm'. Someone called that evening. Am now getting 806 Kbps upload and... 595 Kbps download! BT are simply fantastic at times. Thanks for all you suggestions and tips. All of them were right in their own way, but unfortunately I can only mark one as the accepted answer, so I feel it's probably best to mark COTW's one as I believe this should have the most significant impact in the long term. My advice for anyone following this to resolve their own issues: try everything. It all helps!
1What's your modem syncing at? Downstream/Upstream? Be handy if you could pull the other line stats as well. Tell us what kind of modem you have if you don't know how to get the numbers – Ciaran – 2009-08-05T08:13:05.063
Maybe your ISP applied FUP only to download. – MicTech – 2009-08-05T08:18:30.400
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Before going into all kinds of theories, how have you measured your bandwidth? Try turning off all pcs in the house, and any other internet-heavy applications and go over to http://www.speedtest.net/
– pavsaund – 2009-08-05T08:27:50.533@pavsaund +1 and turn off wireless on the modem to be sure! – Ciaran – 2009-08-05T08:41:21.330
@pavsaund: I have tried that already and remember the stats reflect the ratio of my sync speeds. I haven't got the figures to hand, but will run again tonight and post the results – MPritchard – 2009-08-05T11:56:45.010
Can you post your connection statistics? If you're using the standard router provided by O2, there's usually a fairly detailed breakdown of your connection in the admin UI. – BenA – 2009-08-05T14:43:41.340
1I'm currently running my Linksys DG834G router. For some reason, I have an extreme distrust of provider supplied kit :) – MPritchard – 2009-08-05T15:42:03.603
any chance of line stats now you're on the O2 router then? ;) – BenA – 2009-08-06T08:34:44.063
@BenA: Will see if I can pull them out tonight. Was a bit late when I got it all working last night :) Is it obvious where they are? – MPritchard – 2009-08-06T10:47:20.297
I'm pretty sure they're fairly discoverable, but I don't currently have access to that modem to pin down their location, sorry! – BenA – 2009-08-06T12:32:48.787
Any update from the ISP end of things? Did you get a prequal result? – Ciaran – 2009-08-19T23:26:23.743
Sorry, been a bit busy with various things. Will update in next week or so – MPritchard – 2009-08-24T16:18:02.220