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I have this file I need to download, and when I try to delete it normally I get the error "Cannot delete FILENAME: It is being used by another person or program." etc..
Looking at the application event viewer, I see McLogEvents corresponding to the times I was trying to delete the file. Here are the two errors:
Event Type: Error
Event Source: McLogEvent
Event Category: None
Event ID: 5051
Date: 6/25/2010
Time: 11:18:49 AM
User: NT AUTHORITY\SYSTEM
Computer: XXXX-XXXXXX
Description:
A thread in process C:\Program Files\McAfee\VirusScan Enterprise\Mcshield.exe took longer than 90000 ms to complete a request.
The process will be terminated. Thread id : 2144 (0x860)
Thread address : 0x12213303
Thread message :
Build VSCORE.13.3.2.133 / 5400.1158
Object being scanned = \Device\HarddiskVolume2\Virtual Machine\qmvm-gpdimg.zip
by C:\PROGRA~1\WINZIP\winzip32.exe
4(0)(0)
4(0)(0)
7200(0)(0)
7595(0)(0)
7005(0)(0)
7004(0)(0)
5006(0)(0)
5004(0)(0)
Event Type: Error
Event Source: McLogEvent
Event Category: None
Event ID: 1008
Date: 6/25/2010
Time: 11:18:49 AM
User: N/A
Computer: xxxx-xxxx
Description:
The McShield service terminated unexpectedly.
Please review event 5019 or 5051 for details. The McShield service will be restarted in 20 seconds;
I've disabled McAfee and was able to delete the file fine. It is around 8gigs and has to be deleted permanently (too big for the recycle bin), and I'm assuming the file size is tripping up the McAfee scanner but not sure. Anyone have any ideas on how to delete this file without disabling McAfee?
(Windows XP SP3, Dell D630, A17 Bios)
Oh you have to find the right order. First, delete McAffee, then you go for the file. =D (Try using Avast! or anything recent, working anti-virus. Honestly. McAffee's somewhat behind nowadays.. they just give their softwares for free for laptop buying customers and so on..) – Apache – 2010-06-25T18:35:02.807
I know, I'm not a fan of McAfee either but it's part of our environment and I have to deal with it unfortunately. – stayinwett – 2010-06-25T18:36:29.810
Ah just blame the IT department. But if you can disable it.. what's the problem? (What abuot McAffee's support?) | LOL @ McShield.. where is McDonalds? – Apache – 2010-06-25T18:37:49.670
Just seeing if there is a fix that doesn't involve me remoting into every users machine that needs to delete a large file...and unfortunately I am part of the IT department so I got no one to blame but McAfee. – stayinwett – 2010-06-25T18:41:10.297
Hehe.. yeah being THE IT ..can suck at times like these. :) Try support then. ("Did you try turning it off and on again?") – Apache – 2010-06-25T19:13:25.490