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I have a Asus K73S laptop with Windows 10 Home v.1803.
I have been using Windows Update MiniTool for some time now, without problems.
Now, I can't open it. In the window that appears, I get the following message (translated to English):
To continue, enter a username and a password as an administrator
But I can't enter username and password in the window.
Diagnostics (I am collecting additional information and will add to this as it is available):
- WUMT has not required administrator privileges in the past. I also run it on another computer, and do not get this prompt there. So the issue seems to be specific to this installation.
- I tried to uninstall and reinstall WUMT, but the problem is always the same, which suggests that the symptom is not caused by WUMT being corrupted.
- I tried launching WUMT from an elevated command prompt ("Run as administrator" from the right-click context menu on cmd.exe). Under those circumstances, I should not be seeing a request for credentials. However, I still get that window, and it still fails.
- In case it is relevant, I am the only user of this computer and never created a user or password. The command prompt shows what is apparently a default username of "User" (command prompt text is
C:\User\User>
).
Can someone guide me to solve this problem? Please suggest any diagnostics that might be helpful.
Does it work if "run as admin"? – None – 2019-05-20T23:09:05.137
This is not an official Microsoft app. Have you spoken with or attempted to contact the developer or followed their recommendations for the issue? – music2myear – 2019-05-21T20:42:30.183