How to ensure if an email was sent after a network outage?

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I was writing the body of the message, using Outlook web app, while the Internet connection crashed for 10-15 seconds.

After the connection got stable (I was in the same page, without refreshing), I clicked Send message and it was sent without any problem being shown (it was also appeared at Outbox).

But how do I ensure that the email was actually sent? Besides asking the recipient.

Because usually when you, for example, fill in a form, connection crashes for a bit, then you hit submit, it shows errors. That would mean that Outlook Web can retain the connectivity even for a short connection outage (after the connection returns I mean)?

PS: I know this may be a stupid question, but I just want to ensure things (even the simple ones) I don't know 100%.

jimkats

Posted 2017-07-20T22:21:26.330

Reputation: 33

Check your Sent folder? If it wasn't sent it would still be in Outbox – wysiwyg – 2017-07-20T23:16:38.510

That works too, thanks. But I shall wait for any other explanation aswell, if that's not the only one. – jimkats – 2017-07-20T23:17:42.680

If you want more reassurance, right click the message and select Open Delivery Report. There you can see submission time, delivery time, etc – wysiwyg – 2017-07-20T23:18:38.160

If you are using OWA that means MS Exchange which means all sent mail will appear in the Sent folder unless you move it – Ramhound – 2017-07-20T23:32:01.590

"That would mean that Outlook Web" - This didn't happen, OWA is a feature of Exchange and/or Office 365 in either case if the connection to the server is lost the page will not function. – Ramhound – 2017-07-20T23:33:10.177

Answers

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You can ensure that a message was delivered by checking the Delivery Report.

From the Outlook Web App: Right-click the message in question and click Open Delivery Report from the pop-up menu.

From Outlook desktop: Open the message, go to the File tab, click Info and then Open Delivery Report. This will open a browser window with the report loaded in the Outlook Web App.

wysiwyg

Posted 2017-07-20T22:21:26.330

Reputation: 2 313

I guess that would work, if I actually had Read Receipt enabled, because it doesn't show me the Delivery Report option at the pop-menu... – jimkats – 2017-07-20T23:33:58.207

You don't need Read Receipt enabled for this. Right-clicking the message in the Sent folder doesn't show the Open Delivery Report option? – wysiwyg – 2017-07-20T23:35:02.090

Here's an alternate way to check the delivery reports. Does that show anything? https://kb.intermedia.net/article/2576

– wysiwyg – 2017-07-20T23:36:21.460

I tried that link, but I can't login at their service. Also, I read that like more than year now, Microsoft removed Delivery Report from the options menu :S. – jimkats – 2017-07-21T00:13:50.840

You don't need to log into their service, ignore that step. Just login to your OWA and follow the steps from step 2 edit: oh, didn't notice that. What version of OWA are you using? – wysiwyg – 2017-07-21T01:43:24.530

I'm on Exchange 2010, but for newer versions it seems you are right: https://www.reddit.com/r/Office365/comments/5in9iu/where_did_message_delivery_reports_go_in_owa/?st=j5d81ueo&sh=d733530e You can still access them from within Outlook, according to that thread

– wysiwyg – 2017-07-21T02:04:17.863

Sorry for not responding. After your last comment I was searching for the OWA version it is used and eventually I found out that without ticking the Reports being sent, there wouldn't be any report for any email. By default now is off, so I can't have any report. – jimkats – 2017-08-21T01:16:44.353

Asked: 2017-07-20T22:21:26.330

Viewed: 39 times

Active: 2017-07-20T23:33:45.580