Internet entirely unable to work

2

Lately, my computer has had trouble connecting to the internet. I'm completely unable to do any work I need to do, etc. This has gone on for 2 weeks. Occasionally, it will work for about 3 minutes but then stops working again. My computer is a desktop PC and not a laptop.

Here's what I've gathered from tampering with it:

  • My computer cannot connect to a wired or unwired connection (I think)

  • My computer does not display a yellow warning sign when it's unable to connect.

  • The main error I am receiving is 'server DNS address cannot be found'.

  • It says I am connected without any problems when I get the above error. When it says I am connected my browser and internet are not working.

So, I don't really know what to do because it says I'm connected. Though, I suppose this final point might help answers: other devices are able to connect completely fine.

Is there any way to fix my problem? Thanks.

C:\WINDOWS\system32>ipconfig /all

Windows IP Configuration

   Host Name . . . . . . . . . . . . : DanielCann-PC
   Primary Dns Suffix  . . . . . . . :
   Node Type . . . . . . . . . . . . : Hybrid
   IP Routing Enabled. . . . . . . . : No
   WINS Proxy Enabled. . . . . . . . : No
   DNS Suffix Search List. . . . . . : home

Wireless LAN adapter Local Area Connection* 3:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Microsoft Wi-Fi Direct Virtual Adapter
   Physical Address. . . . . . . . . : 38-2C-4A-46-A3-26
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes

Ethernet adapter Local Area Connection:

   Connection-specific DNS Suffix  . : home
   Description . . . . . . . . . . . : Realtek PCIe GBE Family Controller
   Physical Address. . . . . . . . . : 38-2C-4A-E8-24-D4
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
   Link-local IPv6 Address . . . . . : fe80::5ded:730f:8516:c5b5%4(Preferred)
   IPv4 Address. . . . . . . . . . . : 192.168.1.94(Preferred)
   Subnet Mask . . . . . . . . . . . : 255.255.255.0
   Lease Obtained. . . . . . . . . . : Saturday, October 1, 2016 7:58:43 AM
   Lease Expires . . . . . . . . . . : Sunday, October 2, 2016 7:58:43 AM
   Default Gateway . . . . . . . . . :
   DHCP Server . . . . . . . . . . . : 192.168.1.254
   DHCPv6 IAID . . . . . . . . . . . : 238562378
   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-1C-62-3C-20-38-2C-4A-E8-24-D4
   DNS Servers . . . . . . . . . . . : 8.8.8.8
                                       8.8.4.4
   NetBIOS over Tcpip. . . . . . . . : Enabled

Wireless LAN adapter Wireless Network Connection 3:

   Connection-specific DNS Suffix  . : home
   Description . . . . . . . . . . . : ASUS PCE-N15 11n Wireless LAN PCI-E Card
   Physical Address. . . . . . . . . : 38-2C-4A-46-A3-26
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
   Link-local IPv6 Address . . . . . : fe80::a13f:deef:5f08:2cdd%8(Preferred)
   IPv4 Address. . . . . . . . . . . : 192.168.1.77(Preferred)
   Subnet Mask . . . . . . . . . . . : 255.255.255.0
   Lease Obtained. . . . . . . . . . : Saturday, October 1, 2016 8:55:21 AM
   Lease Expires . . . . . . . . . . : Sunday, October 2, 2016 9:09:05 AM
   Default Gateway . . . . . . . . . :
   DHCP Server . . . . . . . . . . . : 192.168.1.254
   DHCPv6 IAID . . . . . . . . . . . : 272116810
   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-1C-62-3C-20-38-2C-4A-E8-24-D4
   DNS Servers . . . . . . . . . . . : 8.8.8.8
                                       8.8.4.4
   NetBIOS over Tcpip. . . . . . . . : Enabled

Tunnel adapter Teredo Tunneling Pseudo-Interface:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.home:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : home
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

Update:

My internet is now functional for about 5 minutes after I restart my computer. It then goes strange, and gives me a 'Server DNS Adress could not be found' error. The troubleshooter is not able to fix it. Does anyone have any ideas?

Martin Cann

Posted 2016-09-30T17:39:25.767

Reputation: 21

What operating system is your computer using? You can manually configure it to use, say Google's DNS: Configure your network settings to use Google Public DNS. After that, you really should scan your computer for malware, as some sorts mess up your network settings as one of the bad things they do.

– Andrew Morton – 2016-09-30T17:46:51.240

I'm using windows 10 - I'll scan my computer now – Martin Cann – 2016-09-30T17:48:08.010

It's worth using a second malware scanner too - Malwarebytes is a popular and fairly effective one. – Andrew Morton – 2016-09-30T17:49:38.883

Have you tried another browser? – DavidPostill – 2016-10-03T21:11:03.830

Yes, I have tried Firefox and Microsoft edge as well as google chrome – Martin Cann – 2016-10-04T06:07:56.810

@DavidPostill I provided an update edit regarding the stage I have reached. – Martin Cann – 2016-10-04T06:13:32.427

@MartinCann When your computer can reach the Internet, is there a value in the "Default Gateway" field as shown in ipconfig /all? – Andrew Morton – 2016-10-04T18:10:27.017

In the default gateway field there are only 2 colons following the colon after the line of dots, no numbers. @AndrewMorton – Martin Cann – 2016-10-05T06:20:22.273

@MartinCann If you know the IP address of your router on the internal network (from what I can see it is probably 192.168.1.254) then you can manually set the "Default Gateway" to that. – Andrew Morton – 2016-10-05T10:05:26.657

How do I find that out? And how could I set it? – Martin Cann – 2016-10-05T15:13:16.287

@MartinCann If your router has a configuration page that you access through a browser, the IP address is very likely to be in the address bar in the browser. – Andrew Morton – 2016-10-10T08:01:50.780

Answers

1

Is there any way to fix my problem?

Try reinitialising the network states. Run the following commands in a cmd shell (you may need to be an Adminstrator).

  • Reset WINSOCK entries to installation defaults:

    netsh winsock reset catalog
    
  • Reset TCP/IP stack to installation defaults:

    netsh int ip reset reset.log
    
  • Reset Firewall to installation defaults:

    netsh advfirewall reset
    
  • Flush DNS resolver cache:

    ipconfig /flushdns
    
  • Renew DNS client registration and refresh DHCP leases:

    ipconfig /registerdns
    
  • Flush routing table (reboot required):

    route /f
    

DavidPostill

Posted 2016-09-30T17:39:25.767

Reputation: 118 938

Thanks for the help. I followed your and @Brady Osborne advice, and things seem to be working. I'll see how it holds out. – Martin Cann – 2016-09-30T18:50:56.353

1

@MartinCann Great. If this or another answer was helpful to you and answered your question, please don't forget to accept that answer.

– DavidPostill – 2016-09-30T19:24:23.807

This hasn't worked, and I'm still getting the same errors. I also tried @Brady Osborne advice. It says I am connected with a secure connection but I am still unable to access the Internet. Do you have any other ideas on what I can try? – Martin Cann – 2016-10-01T06:41:28.243

@MartinCann Please edit the question and include the output from ipconfig /all – DavidPostill – 2016-10-01T06:43:59.120

I have provided the output in a suggested edit @DavidPostill – Featherball – 2016-10-01T08:19:31.353

0

What DavidPostill said should work.

You might also perform the following command and report on the DNS servers configured:

ipconfig /all

You may consider changing your DNS servers from automatic to a publicly, well-known, and reliable DNS server service such as Google which is 8.8.8.8 and 8.8.4.4, or OpenDNS which is 208.67.222.222 and 208.67.220.220.

Brady Osborne

Posted 2016-09-30T17:39:25.767

Reputation: 31