I am slowly paying forward troubleshooting information back to the community... thanks to everyone that contributed before me.

<I am a software escalation engineer. Basically that translates to leveraging my software development background to troubleshooting the more difficult problems with a software product. The added value I provide to a company is:

<Allow the software engineering teams to work undisturbed in sprints. 2. Keep customers happy, which means a happy Sales team. 3. Provide root cause analysis and resolve high visible customer escalations where the product is not working as expected. 4. Build troubleshooting utilities. 5. Deflect future support tickets and improve product "Supportability" - Detailed bug and feature request cards. - Additional logging to know what the product is exactly doing when it is not working as expected. - Improve documentation through detailed clarity. - Provide training. - Work on integrations.