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I have some windows servers (2012 and 2016) where I would like the sound system working, so that I could watch a video with sound.

what is(are) the features that need to be installed? enter image description here

Currently the sound services are there and started but still no sound. what is missing?

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a partial view of the device manager

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These machines are Virtual and I don't have access to the host.

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In Remote Desktop Connection, you need to ensure that Local Resources > Remote Audio > Settings > Remote Audio Playback is set to Play on this computer.

On the server, you need to ensure that audio redirection is not disabled in group policy: Computer > Administrative Templates > Remote Desktop Services > Remote Desktop Session Host > Device and Resource Redirection > Allow audio and video playback redirection.

Greg Askew
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