Outlook "failed to extract credentials" message

Question

We have some problems with Outlook and Exchange. We have a user, lets say it's user 'Trainee1'. It's linked to the mailbox 'Trainee@company.nl', and when initializing outlook, we fill in the credentials of this mailbox as user: domain\trainee, with the password of this account.

Instantly we get a red message, below the credentials box, "Failed to extract credentials".

Any clue what this can be?

I'm not sure if it's something in Outlook, Windows or Exchange. The message is shown in the 'standard' windows credentials popup.

[edit] Screenshot of the error

Did someone translate that message to English? It sounds rather strange. What was it in the original language? — Michael Hampton, Jun 18 '19 at 06:36

score 0 · Answer 1 · answered Jun 19 '19 at 08:51

0

Clear the relevant Outlook credentials in the Credential Manager: open control penal>user accounts>Credential Manager>Windows Credentials, then restart Outlook and re-enter the correct credentials. If it doesn’t work, close Outlook and recreate a profile: open control panel>user accounts >Mail>show profiles>Add> follow the wizard to reconfigure the mailbox, and then select the newly created configuration in the always use the profile. Restart Outlook and see if it has any effect. By the way, would you please post a screenshot of the error message you got here?

answered Jun 19 '19 at 08:51

Beverly Gao

126
4

No credentials stored overthere. Already tried to create a new profile. Will add image in original post – Michiel van Vaardegem Jun 19 '19 at 09:18
Have you tried adding the account in control panel? Can this account be added properly? Then hold ctrl key on and click the icon of Outlook on task bar. Click Connection status to check if the connection is established. – Beverly Gao Jul 02 '19 at 07:33
@BeverlyGoa Yes I did. I could add the account without any problems overthere. Once I opened outlook, same problem again. – Michiel van Vaardegem Jul 03 '19 at 06:50
Can you log in through OWA? If not, how about changing the location of the mailbox to another database using Set-mailbox -Identity user@domain.com -Database – Beverly Gao Jul 03 '19 at 09:42
Yes, OWA is no problem – Michiel van Vaardegem Jul 03 '19 at 12:35
Since OWA is no problem, the issue must be related to your Outlook client or windows systems. Have you recently done an upgrade of them? Can you log in to other users through this Outlook client? How about reinstall the client? – Beverly Gao Jul 09 '19 at 06:58
Looks like a windows problem, accessing a share on another computer, with other credentials than my current logged in user, gives the same problem – Michiel van Vaardegem Jul 10 '19 at 11:46
How's going on now? Has the issue been resolved? – Beverly Gao Jul 22 '19 at 09:46
No.. Still having the issues – Michiel van Vaardegem Jul 22 '19 at 12:07

score 0 · Accepted Answer · answered Aug 02 '19 at 12:58

0

Just got a call from ESET, the problem seems to be ESET Secure Authentication version 2.8.22

answered Aug 02 '19 at 12:58

Michiel van Vaardegem

155
9

Outlook "failed to extract credentials" message

2 Answers2