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Under Windows 10, I connected an APC UPS via USB. In case of a power failure, the servers are shut down by a script.

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Installing the APC Powerchute I get the error message The installer is unable to locate an APC battery .... The software can not be installed. The recommended troubleshooting does not show any abnormalities.

  • The UPS is shown in the device manager
  • Using USBDeview by nirsoft (which is recommended by APC to troubleshoot this problems), does not show any errors.
marsh-wiggle
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2 Answers2

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There are two versions of Powerchute. The Personal Edition and the Business Edition. The personal Edition does not recognize the professional UPS.

Download and use the Powerchute Business Edition.

marsh-wiggle
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You may need to disable the Power service from Services and then restart your computer.

After doing this it allowed me to successfully install the software.

Welz
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