We are trying to improve our email infrastructure in our small company. We use a web hosting solution that has all our email addresses(so no exchange server, google, etc).
Here is a scenario:
We have a sales addresses and an employee is in charge of assigning emails to individual employees(email from client to sales to employee email address). Lets say an email was assigned to Joe. He deals with the customer for a couple days, but then Joe calls in sick for a couple days.
In the scenario above, how would you continue helping that customer out when its all going through Joe's email? I would think setting everything to forward from Joe to temp employee would be an easy solution but it would be annoying to have to forward it, then change it back when he gets back.
So in other words, is there a recommend design pattern to follow with setting up an email infrastructure if that makes sense for this particular situation? I would think this problem has been solved already with an easier solution out there. We are using outlook. Thanks!